Joe Machens Volkswagen

Great Good place to go if you need work done to your vw clean helpful friendly people easy to work with snacks drinks tv when waiting on car Good place to go if you need work done to your vw clean helpful friendly people easy to work with snacks drinks tv when waiting on car More

Great!! I would highly recommend someone buying a Volkswagen atlas! I love the car and Mikey was awesome to work with! Our buying experience at this dealershi I would highly recommend someone buying a Volkswagen atlas! I love the car and Mikey was awesome to work with! Our buying experience at this dealership was overall an awesome experience!!! More

Great experience The employees were very positive and helpful. They stayed late to help us out and they worked with me a lot. I appreciate all that they did and was ve The employees were very positive and helpful. They stayed late to help us out and they worked with me a lot. I appreciate all that they did and was very happy to do business there. More

Driver assist rear sensors cannot be fixed. The driver rear assist sensors are not detecting and signaling traffic crossing behind the car. The service area says that this cannot be fixed becaus The driver rear assist sensors are not detecting and signaling traffic crossing behind the car. The service area says that this cannot be fixed because they say the sensors are 'good'. This is an initial manufacturing defect for this 2019 Tiguan. This car is not as advertised. More

usually fast service but EXPENSIVE I needed help with headlights. Over $175 later I have 3 new headlights. Hope they last longer than the last ones, only 65,000 miles. Retail each light I needed help with headlights. Over $175 later I have 3 new headlights. Hope they last longer than the last ones, only 65,000 miles. Retail each light ~18 each. But they are hard to get to without proper tool. Btw - I did NOT work with Tom Turner. Paperwork says Michael Soukup, but he is not listed. Not up to date ... More

listening Jonathan was the best salesman I could ask for because he listens to me he heard exactly what I wanted and that’s what makes me happy. I love my tig Jonathan was the best salesman I could ask for because he listens to me he heard exactly what I wanted and that’s what makes me happy. I love my tig and I left there knowing all the fun stuff to play with! Thank you I’ll see you in a few years More

Great Quick Service Did a great job! Will continue to bring my car in for service. Took my info and car was moved to service by immediately with our issue. Did a great job! Will continue to bring my car in for service. Took my info and car was moved to service by immediately with our issue. More

New VW Atlas Excellent service from beginning to end. Ramon and Demarkus were top notch. Located exactly what we wanted and gave us a fair price for our new Atlas Excellent service from beginning to end. Ramon and Demarkus were top notch. Located exactly what we wanted and gave us a fair price for our new Atlas. More

Excellent customer service. Very easy to work with- from the seller to the manager. They brought the car for me from different store , and make sure I have what customer service. Very easy to work with- from the seller to the manager. They brought the car for me from different store , and make sure I have what I like.Thank you so much. More

I am very unsatisfied and unhappy. We walked into the dealership looking for a car and were missed lead about the price. After getting home and reviewing the paperwork more closely, we We walked into the dealership looking for a car and were missed lead about the price. After getting home and reviewing the paperwork more closely, we noticed that the total price on the loan was over $29,000 for a 2013 passat with 71,000 miles and a busted speaker LOL. We were specifically told by Sam Torseen that the Passat was $11,000 when first looking at it. On my drive home I started adjusting the sound settings and noticed that the treble mid and bass setting were all turned down to hide to the fact that the passenger side door speaker was blown out or had a cone blown out.. It’s soo obvious that the speaker issue was known, why else would your workers try to hide it by turning the Sound settings down all the way. We went back after having multiple rude conversations over the phone with Anthony and Sam. We called earlier in the day for him to call us back Anthony especial ignored our calls. My friend then called Anthony through a different phone number and Anthony so happened to answer to a different number quickly. I also never received floor mats with my Passat, I asked multiple time but doubt that I was ever going to get them in the first place. To summarize, going to Joe Machens’ Volkswagen dealership in Columbia was a terrible experience. I will definitely not be recommending this dealership to any friends or family. I am very disappointed by the lack of care shown towards a paying customer like myself. More