Joe Machens Volkswagen

Salesman And Financial Person The salesman was great! Talk to Christopher Griffitts. The Financial guy explained everything to me. It was how car buying should be. Not a long drawn The salesman was great! Talk to Christopher Griffitts. The Financial guy explained everything to me. It was how car buying should be. Not a long drawn out process. More

Routine Service Had an appointment for tire rotation and oil change and took over 2 hours. Wish I would have made the appointment not so early in the morning then wou Had an appointment for tire rotation and oil change and took over 2 hours. Wish I would have made the appointment not so early in the morning then would have had them take me to the mall or somewhere while I waited. More

Ask for Mikey! Mikey is the best sales guy you could ask for. He was certain to show us all of the cool features on the Jetta, he was very attentive to our “wish lis Mikey is the best sales guy you could ask for. He was certain to show us all of the cool features on the Jetta, he was very attentive to our “wish list” and just provided and overall 5-star customer service experience. Additionally, Anthony put in a lot of effort to make sure we got the best rate possible - and while that might seem like a simple thing, I can assure you he went above and beyond to make it happen. I’m very impressed by the service we received that Joe Machens VW. More

No service received The people I’ve interacted with there are always nice. You’re currently short staffed in your service department so instead of waiting for a week t The people I’ve interacted with there are always nice. You’re currently short staffed in your service department so instead of waiting for a week to have my oil changed I went to Jiffy Lube. More

Great service department Tom, the Manager goes above and beyond to help his customers. Service team is great as well.Sales team and upper management are great to. Tom, the Manager goes above and beyond to help his customers. Service team is great as well.Sales team and upper management are great to. More

Fill up fluids Ok I came in early to have fluids all checked out fill the ones that were low,check a noise I heard on left side when you roll down the window and lis Ok I came in early to have fluids all checked out fill the ones that were low,check a noise I heard on left side when you roll down the window and listen they didn't find anything More

Very Convienient. great staff, works hard to find best fit Demarkus is a great and hard working salesmen. It speaks for the dealership as well as everyone else that works there. Great place to purchase a vehic Demarkus is a great and hard working salesmen. It speaks for the dealership as well as everyone else that works there. Great place to purchase a vehicle from with the best customer service in the region More

Appreciate the approach I had a great experience working with Bruce. Very helpful, patient and low pressure in his approach. While the more old school approach to car sales I had a great experience working with Bruce. Very helpful, patient and low pressure in his approach. While the more old school approach to car sales would pop up with others, Bruce seemed more focused on the long game. More

Great They worked with me all day to get the car I really wanted. Super friendly and understanding of what I needed in order to be happy with my purchase. They worked with me all day to get the car I really wanted. Super friendly and understanding of what I needed in order to be happy with my purchase. More

Not again Online booking doesn’t work. No follow up. Remade appointment. I got there on time. Checked in. My car was driven into the shop. Five cars came in aft Online booking doesn’t work. No follow up. Remade appointment. I got there on time. Checked in. My car was driven into the shop. Five cars came in after me. All five were completed before me. After two hours my car finally went up in air to be worked on and the tech left for lunch. More