Joe Machens Volkswagen

Air bag recall Took our Passat in for air bag recall. They fixed the problem and washed the car. The mechanic answered an unrelated question we had about our car and Took our Passat in for air bag recall. They fixed the problem and washed the car. The mechanic answered an unrelated question we had about our car and took the time to demonstrate how to open our car with the key. Great service! More

Working with Sam It was a great experience working with Sam. He knew all about the vehicle we purchased, and could answer all of our questions. And he was fun to talk It was a great experience working with Sam. He knew all about the vehicle we purchased, and could answer all of our questions. And he was fun to talk to and work with. More

Excellent Service I would definitely recommend the dealership! So far, the sales and service department have always been willing to go above and beyond to help assist m I would definitely recommend the dealership! So far, the sales and service department have always been willing to go above and beyond to help assist me with any problem I have! More

College students be careful I am a college student and went in with a very strict budget. I was showed two cars to test drive, and when I asked them the cost I wasn’t given the p I am a college student and went in with a very strict budget. I was showed two cars to test drive, and when I asked them the cost I wasn’t given the price for either vehicle. I asked several times for the price of the car I was thinking of buying and was not given an answer until they wanted to talk numbers. I was put in a car that was $3,000 over my budget and am now in a loan that I did not want. I asked to test drive other cars in my budget several times but was turned down. Very disappointed with this dealership. Mikey is a good salesman and extremely personable. He’s a really great guy, I just wish he would have stuck to my budget. More

Very good experience Kyle was awesome from setting an appointment convenient to my schedule to handing me the keys at the end of service. He answered all my questions and Kyle was awesome from setting an appointment convenient to my schedule to handing me the keys at the end of service. He answered all my questions and also brought in Tom Turner to elaborate if he felt elaboration was needed. He called me when service was complete since my husband and I chose to run around town with errands leaving us free to not waste a whole day with vehicle maintenance. Tom was exceptional as well in providing simple explanations for a 'non-mechanic' to understand. Thank you so much for making my experience pleasant, I greatly appreciate it! More

Very good First VW we have ever owned. Mikey was very good to work with. Low pressure!! Batty was also good to work with. Both were very good. No pressure. First VW we have ever owned. Mikey was very good to work with. Low pressure!! Batty was also good to work with. Both were very good. No pressure. More

Oil change I had an appointment. It took about an hour and 45 minutes and that’s too long . They always say it will be 45 minutes and it is always longer. I had an appointment. It took about an hour and 45 minutes and that’s too long . They always say it will be 45 minutes and it is always longer. More

Quick and painless. Sat in a clean waiting room as they took less time than estimated to fix what I went for and find other minor problems before they became bad. Good se Sat in a clean waiting room as they took less time than estimated to fix what I went for and find other minor problems before they became bad. Good service all around. More

Loaner Car Shawn Williams was very helpful when getting a loaner car. I had to drop my new car off to get windows tinted. Shawn was very fast and informative Shawn Williams was very helpful when getting a loaner car. I had to drop my new car off to get windows tinted. Shawn was very fast and informative More

Good experience A bit long on the wait time for oil change and 1 new tire. And I don’t appreciate the up-selling even though I know this is how dealerships make money A bit long on the wait time for oil change and 1 new tire. And I don’t appreciate the up-selling even though I know this is how dealerships make money. Still the technician was thorough and the car runs and drives like a VW GTI should! Next time will go better. It usually does and my reviews usually relflect the outstanding service. Just being honest. More