Joe Machens Volkswagen

Everyone was wonderful. I was in quite a state when I want in dealership. They were all very nice, quick, and I love my new passat SE. They calmed me down. They made me fe I was in quite a state when I want in dealership. They were all very nice, quick, and I love my new passat SE. They calmed me down. They made me feel good. More

30 point checkup Amanda Shaw was very friendly, knowledgeable and prompt. She explained all issues and provided a simple answer to all questions. I have owned and oper Amanda Shaw was very friendly, knowledgeable and prompt. She explained all issues and provided a simple answer to all questions. I have owned and operated businesses and know how hard it is to find good employees. You better hold on to this lady. More

Friendly as ever Prompt service. Friendly staff and knowledgeable. They remembered me and my previous trips for maintenance. Lounge area was well kept and adequate fo Prompt service. Friendly staff and knowledgeable. They remembered me and my previous trips for maintenance. Lounge area was well kept and adequate for my needs. More

VW Columbia MO I typically check more than one dealer. The one I started with in KC was terrible. Pushy not accommodating and offered an extremely high lease rate wi I typically check more than one dealer. The one I started with in KC was terrible. Pushy not accommodating and offered an extremely high lease rate with no logical explanation. The staff at Columbia MO VW were amazing and very accommodating. The hardest part is how to get a good and fair deal. They ensure that I get the best one. That was very surprising to me. They helped me with what are the best options to add to the car. I highly recommend them. More

Volkswagen So far I haven’t had any real problems with the service or friendliness with any of the employees. I think that communication between buyers and reps So far I haven’t had any real problems with the service or friendliness with any of the employees. I think that communication between buyers and reps could be better. More

Wish there was somewhere else to go for service on my diesel $92 oil change turned into $636 service. This is what happens every time I bring my car in. This time they took my money and didn’t give me my state i $92 oil change turned into $636 service. This is what happens every time I bring my car in. This time they took my money and didn’t give me my state inspection!!!! The engine always smells like oil after service here. The service lights were left on and the right turn signal was wacky. The turn signal was not broken when I took it in. No where else in Columbia will service my vw diesel. I wish I had another option :( A simple service turned into 3 days because of carelessness-who has time for that? More

Pretty at ease experience We had to special order. The process was easy with no upfront commitment. Upon delivery, the trade and buy process wasn’t overly complicated. I believ We had to special order. The process was easy with no upfront commitment. Upon delivery, the trade and buy process wasn’t overly complicated. I believe we both walked away giving and taking a little more than wanted so I cannot complain. In today’s world it is important for dealerships to realize that consumers come in with knowledge for a fair sale and trade value. Once we established that we came close to the numbers for a fair deal. More

Professional Service My tech Kevin did an excellent job with my State inspection and explained any questions I had. The woman at the checkin was a little rude about me sta My tech Kevin did an excellent job with my State inspection and explained any questions I had. The woman at the checkin was a little rude about me staying to wait for my vehicle, the waiting area is actually really nice with a large tv and seating area. Bathrooms are really clean too. More

First service I just got the first service on my Touareg and it was fine. It took awhile but the waiting room was comfortable and clean. Amanda was a pleasure to wo I just got the first service on my Touareg and it was fine. It took awhile but the waiting room was comfortable and clean. Amanda was a pleasure to work with. More

Solid Perfect service. Easy transaction. Good work. Good communication. Good hours. Nice facility. Technicians are well trained and do quality work. Would Perfect service. Easy transaction. Good work. Good communication. Good hours. Nice facility. Technicians are well trained and do quality work. Would recommend to anyone needing service More