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Joe Machens Volkswagen
Columbia, MO
2,120 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,120 reviews
April 07, 2018
Another Great Service Experience Extremely positive experience. Everything was explained up front and the work was completed in a very reasonable length of time. Attention to detail, Extremely positive experience. Everything was explained up front and the work was completed in a very reasonable length of time. Attention to detail, with respect to actual service and me as a customer was spot on. I can think of a few hotels that could learn from your service department. More
by ken c.
Verified CustomerEmployees Worked With
Caleb , Shawn Williams
April 07, 2018
Shuttle service did not work The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The t The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The text confirmation service also does not reply to text messages back to it despite apparently being from a person and not a computer. More
by DANKLEINSORGE
Employees Worked With
Amanda Shaw
April 04, 2018
Bad breaks When I purchased my vehicle I assume it went through machens Volkswagen service. Now a month later I need break work done on my vehicle. I don’t under When I purchased my vehicle I assume it went through machens Volkswagen service. Now a month later I need break work done on my vehicle. I don’t understand how a vehicle could pass inspection if a month later it needs break work. If they was unsure of how to properly service my type of vehicle then they should have sent it to a dealership who could. More
by Denaro
March 31, 2018
I had oil and filters changed. Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to ge Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to get my vehicle to servicing areA. More
by vinavesta
Employees Worked With
Ryan Peterson
March 30, 2018
Great Experience! I had a very good experience from the sales department to service. Everyone was very nice and went above and beyond. I would recommend the dealershi I had a very good experience from the sales department to service. Everyone was very nice and went above and beyond. I would recommend the dealership to anyone!! More
by Jsteele
March 30, 2018
Poor service Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. More
by SSG
Employees Worked With
Shawn Williams
March 30, 2018
Service The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair More
by AMANDABRITT
Employees Worked With
Shawn Williams
March 29, 2018
Meeting VW Machens People were friendly and helpful and knowledgeable. I just bought my Jetta from a private party and took it to VW for a free multi point inspection. G People were friendly and helpful and knowledgeable. I just bought my Jetta from a private party and took it to VW for a free multi point inspection. Good little check over of the car. Will return for parts and service. More
by HUGH65202
Employees Worked With
Mike Stock, Tom Turner, Ryan Peterson, Geoff Breshears
March 28, 2018
Great Care I went in to get an oil change and have new tires installed. I didn't know it would take 3 hours or longer and was an hour from home. They took care o I went in to get an oil change and have new tires installed. I didn't know it would take 3 hours or longer and was an hour from home. They took care of me and got me a loaner car to drive so I could run and go shopping while waiting. Thanks so much. More
by CCOLE5
Employees Worked With
Tom Turner, Ryan Peterson
March 28, 2018
New Atlas This is our second vehicle purchase from Joe Machens VW. Our sales associate was fantastic. He interviewed us to see what options we couldn’t live wi This is our second vehicle purchase from Joe Machens VW. Our sales associate was fantastic. He interviewed us to see what options we couldn’t live without and then searched the inventory. I just love the New Atlas. It Is perfect for me ! More
by HSABOURIN
