Back

Joe Machens Volkswagen

Columbia, MO

4.5
2,121 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
Contact Dealership

1200 Vandiver Dr

Columbia, MO

65202

Directions

By Type

Showing 2,121 reviews

May 21, 2022

They have helped me in buying two cars and have changed my oil in my car a few times and they helped me when I had a wreck by getting me a car too drive home from Columbia to Marshall Mo. was a long day bu More

by dorisfdavis65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
May 23, 2022 -

Joe Machens Volkswagen responded

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Joe Machens Volkswagen!

May 20, 2022

Chris in the Service Department Desk Associate was very personable. His catchy sayings were enjoyable to hear. More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris at Service Desk
May 20, 2022 -

Joe Machens Volkswagen responded

Thanks Tim for the review! We appreciate it.

May 18, 2022

This VW dealer is best in class. They were so easy to work with. Coming in from NW Indiana, my wife and I purchased a new 2022 Atlas AND a 2018 Passat. Barrett was the salesman whom More

by jnjfoldenauer91112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barrett Knox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper
May 19, 2022 -

Joe Machens Volkswagen responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. Best wishes!

May 18, 2022

Do a more thorough check on your vehicles before selling them. Drive them for a day or so to see what could be wrong because the inspection process is not working. Several friends and family and had the sam More

by Silenttear30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Fletcher
May 20, 2022 -

Joe Machens Volkswagen responded

Thank you for your feedback, we're sorry to hear that you've had a negative experience purchasing a vehicle from us. We take our inspection process seriously and are sorry to hear that it didn't meet your expectations. I have spoken with our General Manager and has agreed to investigate this situation further. Thank you again for bringing this matter to my attention, please let me know if there is anything else I can do for you!

May 18, 2022

They were knowledgeable about what my car needed and offered me options! And all of the employees were super friendly!! More

by TRACEY11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
May 19, 2022 -

Joe Machens Volkswagen responded

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community!

May 18, 2022

Everyone was very friendly and accommodating. I was able to get some questions answered and get everything taken care of. More

by lauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
May 19, 2022 -

Joe Machens Volkswagen responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

May 17, 2022

Demarcus was very professional, courteous, kind, and openly honest. He definitely exceeded my high expectations. More

by samjmprlw13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Joe Machens Volkswagen responded

On behalf us all of us at Joe Machens, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience!

May 17, 2022

Good experience with car salesman. No haggling on price but guess that’s the new way. Long wait to see financial guy. But overall good service. More

by Frerking01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Bruce Tell
May 18, 2022 -

Joe Machens Volkswagen responded

We are so grateful for your review. Thanks for sharing your rating with us and the community!

May 16, 2022

They were very courteous and made sure I was taken care of while waiting for my vehicle to be serviced. More

by tleighty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
May 17, 2022 -

Joe Machens Volkswagen responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Joe Machens!

May 16, 2022

Very kind staff with great service Clean and cozy waiting zone Car clean after service was not that satisfied but it was okay More

by DAEBUMJUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
May 17, 2022 -

Joe Machens Volkswagen responded

The team here at Joe Machens Volkswagen is thrilled to receive such a great rating, thank you!

...
59
...