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Joe Machens Volkswagen
Columbia, MO
2,121 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,121 reviews
April 28, 2022
The check in clerk was very helpful and made sure the windshield wipers were working correctly. He made the adjustment that was needed. windshield wipers were working correctly. He made the adjustment that was needed. More
by JLANGE32192
Verified CustomerEmployees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
April 23, 2022
Be prepared to wait for service. Be prepared for an onslaught of suggested upsells and recommended additional services. 4 hours and $251 for an oil change. They've got it. Underhande Be prepared for an onslaught of suggested upsells and recommended additional services. 4 hours and $251 for an oil change. They've got it. Underhanded sales techniques? Got that too. Endless stream of texts and emails begging for a good review? Sure thing! More
by STEVEN_A_FRY_JR
Employees Worked With
Jeff Fletcher
April 23, 2022
Be sure whenever you submit your vehicle for service they do not add on items you did not request.. like a $35 tire rotation i was not reimbursed for even after i was told it would be reimbursed do not add on items you did not request.. like a $35 tire rotation i was not reimbursed for even after i was told it would be reimbursed More
by DOLPHJA
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
April 22, 2022
Dealership is clean and people are friendly but it is the second time I have brought the car in for the same issue and it doesn’t seem to get fixed. Frustrating- so now I have to wait another couple weeks to second time I have brought the car in for the same issue and it doesn’t seem to get fixed. Frustrating- so now I have to wait another couple weeks to get the car in and figure out alt transportation for that day. More
by jorgen
Employees Worked With
Jeff Fletcher
April 22, 2022
I feel taken advantage of. Brought my car in for an air bag light that came on suddenly. $155 later I was told they didn’t have the software to complete the update to get the l Brought my car in for an air bag light that came on suddenly. $155 later I was told they didn’t have the software to complete the update to get the light off. They told me a technician ‘might’ have it at his house and they would call me on Monday to let me know. This update was going to cost ANOTHER $230. Never have heard back. Light is still on. More
by amhenry
Employees Worked With
Jeff Fletcher
April 20, 2022
I bought the truck that day was rain next day rain stop truck was leaking oil when I get back to them they said you signed it we can’t do anything about it truck was leaking oil when I get back to them they said you signed it we can’t do anything about it More
by Salamsalih11
Employees Worked With
Salesman was nice but couldn’t do anything about my truck, Leo Terzopoulos
April 19, 2022
Great experience and friendly people. From sales to service you will be taken care of From sales to service you will be taken care of More
by doerhoffsm
Employees Worked With
Other Employees :
Anthony Heaper, Tom Turner, Josh Yantis, John "JC" Collier, Larry Cain, Jeff Fletcher
April 19, 2022
Everyone from the sales people, to service people are very friendly and explain to you everything about your vehicle when you get it serviced. very friendly and explain to you everything about your vehicle when you get it serviced. More
by TREVOR.PEZLEY
Employees Worked With
Jeff Fletcher
