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Joe Machens Volkswagen

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.5
2,121 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,121 reviews

December 25, 2021

Great customer service, thank you. From start to finish, communication was on point. Definitely will return More

by lidiabaker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
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Dec 29, 2021 -

Joe Machens Volkswagen responded

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

December 23, 2021

The service department headed by Tom turner and his associate JC Collier are exceptional at what they do for their clients. More

by JMASON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier
Report | Print
Dec 29, 2021 -

Joe Machens Volkswagen responded

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

December 22, 2021

Very friendly and quickly got the deal done. Got the vehicle I wanted and a good price for my trade. More

by PATCOMPUTERMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Rachel Wilburn
Report | Print
Dec 23, 2021 -

Joe Machens Volkswagen responded

Thanks for taking the time to let us know how we are doing, it is appreciated!

December 22, 2021

Bruce Wayne was the best to work with! He worked with us to get everything we wanted! More

by R. Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Bruce Tell
Report | Print
Dec 23, 2021 -

Joe Machens Volkswagen responded

Thanks for the very nice review! We sure hope you do come back, we'll be here to help!

December 21, 2021

No service after the sale. We had an issue within the first two months of purchase. Our salesman didn’t want to assist us at all and the service representative and manager are unprofessional, condescendi More

by VWREGRETS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam Torseen , Anthony Heaper, Tom Turner, John "JC" Collier, Jeff Fletcher
Report | Print
Dec 21, 2021 -

Joe Machens Volkswagen responded

We are very sorry to see this review for our dealership. Our goal is to make sure all our customers are treated with respect and leave here happy with the experience. Your comments are being forwarded to management for review.

December 16, 2021

Cody was helpful, knowledgeable, and accommodating! We appreciate him taking so much time to help get us into our new vehicle! More

by Skwilsonfive
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Cody Johnson
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Dec 17, 2021 -

Joe Machens Volkswagen responded

Thank you so much! We're happy that you're satisfied. See you again!

December 14, 2021

Excellent customer service! Very friendly staff. Nice complimentary beverages while you wait. You are met with a smiling staff member as you pull into service garage. More

by Coles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier, Jeff Fletcher
Report | Print
Dec 15, 2021 -

Joe Machens Volkswagen responded

Nothing better than a 5-star rating! Thank you!

December 13, 2021

Very difficult to speak to a person. Difficult to arrange for service. Not prepared to provide service on arrival. More

by MYLESM6679
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
Report | Print
Dec 14, 2021 -

Joe Machens Volkswagen responded

We never want to leave any of our customers feeling this way after visiting our dealership. We strive to make sure we do everything we can to make our customers feel welcome and taken care of. Your comments are being forwarded to management for review.

December 11, 2021

Dishonest. I was told that my payoff was included in my car price and it was not. They added it on during finance after I had been there for hours and I was tired and not paying attention. More

by HRA07
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whoever Cody’s manager was/ is, Jeff Fletcher, Cody Johnson
Report | Print
Dec 12, 2021 -

Joe Machens Volkswagen responded

We never want to leave any of our customers feeling this way after visiting our dealership. We strive to make sure we do everything we can to make our customers feel welcome and taken care of. Your comments are being forwarded to management for review.

December 11, 2021

Your sales and especially your . You have amazing person there very Personally, Patient , Knowledgeable all around GREAT PERSON . GET THE RIGHT PERSON HE BLOND WITH A BEARD. He works in Service Department. More

by kaz_62618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Report | Print
Dec 12, 2021 -

Joe Machens Volkswagen responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Joe Machens.

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