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Joe Machens Volkswagen

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.5
2,121 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,121 reviews

November 22, 2021

They are so considerate, helpful, honest and try to get to the bottom of the problem. Corporate VW says there is no issue, but the dealer sees it and is trying to assist. More

by KG5646
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier
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Nov 24, 2021 -

Joe Machens Volkswagen responded

The team here at Joe Machens is thrilled to receive such a great rating, thank you.

November 22, 2021

Very professional staff within the dealership service department which handles each issue in a timely manner. More

by JMASON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier
Report | Print
Nov 24, 2021 -

Joe Machens Volkswagen responded

We're happy to see that you had a 5-Star experience at Joe Machens. Thanks for sharing!

November 21, 2021

My sales person was awesome and knew exactly what I wanted and he delivered it. More

by SHARP.LATONYA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper
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Nov 24, 2021 -

Joe Machens Volkswagen responded

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

November 20, 2021

Friendly staff and good service; wait times for appointments is a little high but once they can get you in, they do a great job More

by RCHRISMAN01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Report | Print
Nov 24, 2021 -

Joe Machens Volkswagen responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

November 18, 2021

Excellent service. Very customer friendly. Gave great deal on trade in. Highly recommended to buy from More

by gaspchrm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Torseen
Report | Print
Nov 19, 2021 -

Joe Machens Volkswagen responded

A 5-star rating! Thanks for taking the time to let us know how we are doing, it is appreciated!

Nov 20, 2021 -

gaspchrm responded

Yes I post a good review on Joe Mathens Volkswagon

November 17, 2021

Awesome job taking care of my car. Courteous an caring service. My car looks new again. Thank you! More

by SUMMERS3SHELLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
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Nov 19, 2021 -

Joe Machens Volkswagen responded

Love seeing reviews like this one! Thank you for taking the time to provide some feedback to our team, See you again soon!

November 16, 2021

JC always goes above and beyond in customer service, as well as communicates so well. More

by angiew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
Report | Print
Nov 19, 2021 -

Joe Machens Volkswagen responded

Nothing better than a 5-star rating! So happy to hear JC was there to offer a helping hand throughout your visit!

November 13, 2021

They charged me ~$500 to fix my oilpan. Apparently yall didn't actually fix it. More

by rockyknox
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Fletcher
Report | Print
Nov 17, 2021 -

Joe Machens Volkswagen responded

We never want to leave any of our customers feeling this way after visiting our dealership. We strive to make sure we do everything we can to make our customers feel welcome and taken care of. Your comments are being forwarded to management for review.

November 11, 2021

JC always provides friendly service and is a consummate professional. Technicians here are A+. Will return again when I get another VW. More

by BCWINFREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Report | Print
Nov 19, 2021 -

Joe Machens Volkswagen responded

Thanks, for the very nice review for JC. We sure hope you do come back, we'll be here to help!

November 11, 2021

Kind, sense of urgency. Picked me up after my repairs. Friendly,great communication . Attention to my needs. More

by PNYCURTIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
Report | Print
Nov 19, 2021 -

Joe Machens Volkswagen responded

We love seeing 5-star ratings, Thank you!

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