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Joe Machens Volkswagen
Columbia, MO
2,121 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,121 reviews
Verified Customer
November 06, 2021
Spent nearly 1000$. Didn’t fix the problem I went in for. Charged me over 200$ for a software update that should have been free. Charged me over 200$ for a software update that should have been free. More
by jjweaver1
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
November 03, 2021
They were very kind to attend to me and being in front of me seems to be guessing the kind of help I needed, then doing the service to my car they were very fast. me seems to be guessing the kind of help I needed, then doing the service to my car they were very fast. More
by FLORENTINOMB
Employees Worked With
John "JC" Collier
November 03, 2021
Worked me in on a moments noticed. Diagnosed the problem, ordered the part for next day, but was able to provide a loaner car to me and get me to work with only a minimum amount of disruption to my day. ordered the part for next day, but was able to provide a loaner car to me and get me to work with only a minimum amount of disruption to my day. More
by bartff
Employees Worked With
Brad H, John "JC" Collier
November 01, 2021
I wanted to have a multipoint inspection done as my car just reached 60k miles, but they only conduct these when you pay for a service, so I made an appointment to have my tires rotated to get the inspecti just reached 60k miles, but they only conduct these when you pay for a service, so I made an appointment to have my tires rotated to get the inspection done. They did not do the multipoint inspection, and the service man I dealt with was not apologetic; rather somewhat confrontational, blaming me for not reminding them to do the multipoint inspection when I got there. I didn’t think I needed to remind them to do this as this was the entire reason I made the appointment. I usually have nice things to say about my experience here, but I was disappointed this time. Probably won’t come back unless it’s necessary. More
by JENNAHERRIN11
Employees Worked With
Unsure. Male, late 20s early 30s, brunette.
