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Joe Machens Volkswagen - Service Center
Columbia, MO
1,156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,156 Reviews of Joe Machens Volkswagen - Service Center
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October 29, 2015
Always great service at Machens VW, Columbia, MO JC is an excellent service advisor at Machens VW. He is always willing to go the extra mile to please his customers. His educational expertise and k JC is an excellent service advisor at Machens VW. He is always willing to go the extra mile to please his customers. His educational expertise and knowledge of the product he is servicing is phenomenal. He always makes sure to thoroughly explain all of the features of the vehicle as well as checking out all concerns. He has all the qualities you would expect in a top rate advisor. Sincerely, Diane A. Jefferson City, MO More
by Cargo
Employees Worked With
JC Collier
Helpful September 01, 2015
Outstanding facilities and staff I recently purchased an older Cabrio and had to have a few minor issues taken care of - like, really minor. On my first visit, Joe found an open recal I recently purchased an older Cabrio and had to have a few minor issues taken care of - like, really minor. On my first visit, Joe found an open recall and immediately ordered the parts, and followed up with a phone call when they arrived. During that visit, I had my oil changed. So, I've spent a total of about $75 at this dealership. Even so, they made me feel like I am a valued customer - extremely professional and polite. If they're this kind with a minor issue, I know I'll be in good hands if I ever have a more serious concern. As for the facility, it rocks! Love the easy pull-in to a climate controlled room, and check-in/check-out is super quick. If I hadn't needed a VW-specific light bulb in a hurry, I probably wouldn't have checked them out, but now I'm glad I did. I have confidence in their customer service and expertise. More
by kruffolo
Employees Worked With
Joe Gamblian
March 21, 2014
The service team here is awesome. From the desk to the techs, they make it easy to deal with any service issues on your VW. Have had to visit a few times on our used Tiguan for recall and warranty work.. techs, they make it easy to deal with any service issues on your VW. Have had to visit a few times on our used Tiguan for recall and warranty work...not to mention some cosmetic work done at the reconditioning center. Everyone dealt with is professional, courteous, and of course very knowledgeable. Much appreciation for Jenn, Joe, JC up front, Simian the shuttle driver, techs Drew, Scot, parts Charlie and whomever I am forgetting that worked on the Tig. Will continue to visit for any service needs. A+ service center! More
by jettajake
Employees Worked With
Jenn, Joe, JC, Simian., Jenn Gronlund
June 08, 2013
Just want to say Im from out of town come there to work and had a blow out on my volkswagen cc needed a tire . Went to three or four different tire store s and no one had it in stock would have it in a day and had a blow out on my volkswagen cc needed a tire . Went to three or four different tire store s and no one had it in stock would have it in a day the cheepest one I found was 234 so i called machens and they had it and it was only 152 wow they took good care of me just want to thank them for all they did would go to them for everything if Im ever back in town Thaks Mark More
by MarkFrederickson
Employees Worked With
jc, JC Collier
April 01, 2013
I bought a new Volkswagen and I wish I could say it has been a fairy tell story, but unfortunately it hasn't. That being said the service department at Joe Machens is just truly exceptional. Everyone that been a fairy tell story, but unfortunately it hasn't. That being said the service department at Joe Machens is just truly exceptional. Everyone that works in the department (Jenn, Joe, JC, Drew) and I'm sure others, but these are the people that I know, are just great. I have never had this kind of service and support from any other dealer. Most dealers you have to struggle in order to be given a loaner car while yours is being worked on, but not here. Heck they let me keep it for a couple of weeks while the part was on order so I wouldn't have to keep driving back and forth to Columbia Since I live 40 minutes away. You just don't get this kind of friendliness and warm environment from any other car dealer. I know my situation with my car wasn't the best, but everyone in the service made the problem as painless as possible. Jenn worked extremely hard talking with Volkswagen in order to get my vehicle resolved and even went above and beyond what she really needed to do. She actually cares about you and your car and knows how much of a struggle it is sometimes when your vehicle is having problems. Jenn kept me up to date with anything that was going on with the vehicle. They put the customer first and these days that is getting to be more and more rare. I am so glad that my car situation is finally being resolved and it would have never turned out this well had I taken my car to another dealer. I highly recommend anyone to take their car to Joe Machens and have it serviced. I used to be afraid to take my car to a dealer to have something done to it. I mean I would go home and double check all their work, but now with this dealer I don't have to worry about because they are so careful with your vehicle. Give xxxxxxto your cleaning crew because they do a pretty good job. Every time I got my car back, no matter if it was just their for an oil change, the car would be spotless inside and out. Joe and JC keep up the good work. You guys are very easy to talk to and the great thing is you all actually listen and care. Again thank you everyone who was involved in this process. GREAT JOB!!!! More
by preni428
Employees Worked With
JC, Joe, Drew, Jenn Gronlund
March 01, 2013
Service was outstanding! We recently acquired a VW Beetle and since we live in a small town with out a VW dealer we chose Joe Machens VW, mind you we are an hour from Columbia or an hour from Kansas City. I and since we live in a small town with out a VW dealer we chose Joe Machens VW, mind you we are an hour from Columbia or an hour from Kansas City. I have worked for a few dealers and can tell you without a doubt, this dealership goes above and beyond for their customers. They determined it was going to take a little longer than they thought to program our new remotes and cut the new keys so they offered us a loaner car, usually these cars are pre-owned and are just a car, but not here! They gave us a 2013 Passat with all options and only 1100 miles on it! Joe Gamblain (Service Adviser) was very knowledgeable and friendly, he explained the other things they found wrong and gave us different options. We decided to come back in a few weeks to have the remainding items done. Today my husband called to setup our appointment, Joe thought they could get it done in one day but if not offered us a car to take home and they would deliver our car to us when done! I have never had a delear offer anything close! I would recommend Joe Machens VW!!! More
by mabneyfry
Employees Worked With
Joe Gamblain, Joe Gamblian
