Joe Morgan Honda

Larry was on top of getting me a car of my dreams… and he did , kind professional and patient. Very detailed and organized. Always answered my questions did , kind professional and patient. Very detailed and organized. Always answered my questions More

Our experience was absolutely amazing and nothing could have been better. I bought my dream car 2022 Honda Civic 9/4/21 and Patrick, Brady and Jim were perfect. If I could have given them a raise on their have been better. I bought my dream car 2022 Honda Civic 9/4/21 and Patrick, Brady and Jim were perfect. If I could have given them a raise on their salary I would give them top pay and a trophy. I am forever grateful and will only ever shop with Joe Morgan Honda-Monroe. We are Jessica and Eric Bouldin and are pleased to announce that we now own our first Honda ever and Honda is all I'll ever own now. More

Servies was excellent Patrick as always took care of me. It was great to see Dick Lang. Is is awesome. Live my new Honda Odessy It was great to see Dick Lang. Is is awesome. Live my new Honda Odessy More

Brady wasted my time completely, as the sales manager he lacked the ability to even call me and let me know the vehicle I had been emailing him about had been sold when he knew I was driving an hour and ten lacked the ability to even call me and let me know the vehicle I had been emailing him about had been sold when he knew I was driving an hour and ten minutes to the dealership. Beth Troup also knew about my appointment. Rather than having remorse for his mistake he rather chose to tell me he emailed me and be defensive and say he had no intention of holding the vehicle for me. Which is completely fine, I didn't expect the vehicle to be held but to not call and inform me was unacceptable and then to not even give an apology for not calling is awful. He just kept saying he emailed... well I'm not going to check emails while driving? I was ready to buy, financing already in place. He lost a sale... even though the car I was looking at was sold I was also looking at 2021 Honda crv exls but his attitude and lack of remorse made me not want to deal with them period. Two hours and twenty minutes of driving for someone to be a jerk. More

We were offered a deal at performance for 997 down for a lease renewal. We went to Joe Morgan based on referral, and they said they would match that deal and had a better deal. We were told they would take lease renewal. We went to Joe Morgan based on referral, and they said they would match that deal and had a better deal. We were told they would take the lease in as a "trade" and remove the minor overage of miles and deferred payments. Not only did they not do that, my daughter ended up having to put 661 down thinking that was her down payment, and then was charged another 624.16 that had to be paid later by Honda Finance. She also ended up with a 2020 car to lease vs a new 2021 new car. I would not recommend anyone to go to this dealership. More

A unique experience. I'm 80 years old with a 2017 Civic. When I requested a service appointment, the employee was cheerful, competent and and intelligible and booked me with next day service. When Civic. When I requested a service appointment, the employee was cheerful, competent and and intelligible and booked me with next day service. When I told her what I was seeking, she asked me for the mileage which is 30,000. She then offered the 30,000 mile service check telling me it was thorough and complete so I said yes. I checked in at 10:00 this morning. The assigned technician was quick, courteous and competent. I told her I was getting the 30,000 mile service check. She volunteered the extensiveness of it and I realized that was far more than I wanted. So, I got what I really wanted....oil change, tire rotation and a look at my tire warning light. We were surprised when she told me about 35 minutes later that we were good to go. On the way to the Cashier window, I thanked her for volunteering the extensiveness of the 30,000 check-up. She said that it would have cost $400. I am so grateful for her anticipating my possible unhappiness if I had first learned of such a charge at the Cashier's window. Sometimes its the things that one does not do that are the most important thing. I am 80 and you could have racked up a $400 bill on me. If that had happened, I would have been irate. I would have been trapped. Instead, the manner in which I was treated generated trust. That is the only time in my life when I felt I was being treated fairly by a dealership. I was truly happy with the $55.11 charge. Then when I went to get the car, I noticed you had washed it. A very pleasant surprise! I am 80 and a prime candidate to get ripped off. Instead you built a bridge of trust. I intend to last long enough to have at least one more new car before I croak. As a result of my experience, I am strongly tempted to consider that soon. You delivered more than expected which will make your dealership the first place I will go if I get the "new car bug". Please thank your staff for the manner in which I was treated. Thank you for your courtesy and your service. Sam Forrer PS Additionally, the technician admired our little dog (genuinely). That was a clincher. More

Great purchasing experience Pleasure to work with salesperson Dwayne Adams on our purchase of a pre-owned vehicle. He was extremely personable, knowledgeable, and honest. Never Pleasure to work with salesperson Dwayne Adams on our purchase of a pre-owned vehicle. He was extremely personable, knowledgeable, and honest. Never used high pressure tactics. Would highly recommend! More

They damage your car and will not be accountable I purchased a new car with Honda factory made black wheels. Paid extra $2K. At first service they convinced me to do tire rotation. I asked to be v I purchased a new car with Honda factory made black wheels. Paid extra $2K. At first service they convinced me to do tire rotation. I asked to be very careful about the wheels. At home I found a large chip-up. Called them and what I heard is since I left their property they are not going to replace the damage. They are willing to "touch up". I didn't pay 2k for someone to damage my investment and fix it with home depot black paint. Manager Mike was pretty rude, didn't even say sorry. Didn't have any intention to look in the issue. He didn't care. More