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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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August 31, 2021

First time maintenance service in new car. Easy to schedule. Staff was very helpful and pleasant. Facility is extremely clean. Great experience in all respects. More

by ALSCHU11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Joe Rizza Acura responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!

August 31, 2021

Setting up appointment was easy and service was excellent! Service Rep. was friendly and professional. They took consideration of my time. Wait for was feasible. More

by tandradavis56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Sep 01, 2021 -

tandradavis56 responded

Thank you for asking. It shows your commitment to providing great customer service.

August 30, 2021

Helpful, friendly, and knowledgeable in our dealings with Rizza Acura. Chris helped on replacing or repairing our rims. Thanks for the help. We appreciate it. More

by GRANGER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 28, 2021

Very professional and helpful, and efficient staff members! My vehicle was repaired on as promised. Very satisfied, and will definitely return back for other services needed. More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Joe Rizza Acura responded

We appreciate your business and our team looks forward to serving you again soon!

August 26, 2021

Customer Service Agents were friendly and professional. Service was efficient and timely. Waiting area was clean and seating followed CDC guidelines for COVID safety protocols. More

by MSANN60617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

August 26, 2021

The Joe Rizza Acura service department went above and beyond to help us when we required service as we traveled through the Orland Park area. More

by Bbraun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 26, 2021 -

Joe Rizza Acura responded

Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 24, 2021

Great service, from start to finish by the staff. The work on my car was done in a timely manner (completed sooner than expected). And it’s always nice to get my car washed. More

by EDA2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Joe Rizza Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.

August 24, 2021

Service was prompt and thorough. No high pressure selling of other services beyond what I came in for. But I appreciate the heads up for approaching needs or concerns. More

by mlloyd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 23, 2021

Very easy to make appointment. Very good organization. The car was accepted promptly. The car was ready in the time frame promised and I was notified on time. The car was washed. More

by Mariusz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Joe Rizza Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Rizza Acura. We look forward to having you as one of our valued customers for many more years to come!

August 23, 2021

Always efficient and personable! I have been using this group for almost seven years now, and they don’t disappoint. This time had to order a part, so I’ll be back soon. More

by Pearlhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female at front desk whose name is not on here. I should be added!!! She’s been there quite a while
Aug 23, 2021 -

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

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