Joe Rizza Ford Lincoln

$200 Screw I was told the ripped seat would be taken care of and then all of a sudden I had to wait a month to get that done. I ended up getting it repaired and I was told the ripped seat would be taken care of and then all of a sudden I had to wait a month to get that done. I ended up getting it repaired and it cost me $375. You should have eaten the $200 for that very reason, but instead I waited 3 1/2 hours to tell me you couldn’t. Because of that very reason and the length of time I was at the dealership (nearly 6 hours) for a lousy 200 bucks I would not recommend you or go through you again. I did like and respect my salesman. However I think the monopoly that Joe Rizza has on dealerships is ridiculous. Because of this customers are at their mercy. More

Great service Got in very fast!! Friendly service from Thomas Mackey!! Computer checked for all recalls!! I would definitely go back to Rizza Ford for any servi Got in very fast!! Friendly service from Thomas Mackey!! Computer checked for all recalls!! I would definitely go back to Rizza Ford for any service I need More

Lauren was Extremely Helpful Because I was Treated like a valued costumer. I am taking a long trip this winter and feel that the truck is ready to go Because I was Treated like a valued costumer. I am taking a long trip this winter and feel that the truck is ready to go More

Don't waste your time I've have called 9 times in two days, to the first service writer, and manager for their service dept, trying to schedule a time to tow my car in for I've have called 9 times in two days, to the first service writer, and manager for their service dept, trying to schedule a time to tow my car in for inspection and repair, left 4 voicemails and no response, I work for a very large dealership won't mention names, but if our service dept did this to our customers we would not still be in business,it's a shame because of the convience of this dealership , and how seemingly it appears to have it's act together, looks can be deciving, guess if they don't want to service my Ford then maybe someone else will Currie, Hawk , whoever because you failed and failed hard! More

Great service courteous service people excellent amenities. I thought I would be there longer than I was service was good and my time there was not long. Waiting area was comfortable and clean. Staff was friend I thought I would be there longer than I was service was good and my time there was not long. Waiting area was comfortable and clean. Staff was friendly and communication was good. Staff was knowledgeable. More

New battery and new navigation system Had to replace car battery. Plus wanted updated navigation system in. Battery replaced, then was told by Eric the "sync system" was down to change th Had to replace car battery. Plus wanted updated navigation system in. Battery replaced, then was told by Eric the "sync system" was down to change the navigation system, I will have to come back. Came back next day was told by Edwardo. My 2015 escape only needed an updated sd card. He was done within 10 minutes. More

Outstanding Customer Service Lauren and Mark were provided outstanding customer service! They provided a thorough explanation of the services needed and answered all my questions Lauren and Mark were provided outstanding customer service! They provided a thorough explanation of the services needed and answered all my questions related to the services. More

Always great service! I have a 2010 Lincoln MKT & have it serviced at Rizza for a long time. The service is always done promptly and efficiently. The service managers are a I have a 2010 Lincoln MKT & have it serviced at Rizza for a long time. The service is always done promptly and efficiently. The service managers are always trying to help the customers get their cars fixed in the most competent and fast means. More

Fantastic Service Great service on my MKT! The major work was covered under warranty. Recommendations was giving for some other work. I was kept informed thru the whol Great service on my MKT! The major work was covered under warranty. Recommendations was giving for some other work. I was kept informed thru the whole process. Excellent communication. More

kraft was great !!! George was very helpful and had plenty of info and options for us. We are very happy with the trucks we bought...great experience. thanks again George was very helpful and had plenty of info and options for us. We are very happy with the trucks we bought...great experience. thanks again More