My girlfriend and I have been up there for the past 2 days trying to trade our vehicles in and purchase new ones. Upon my first arrival, everything seemed to go fine, was told they were going to look into to see what they could do (being I had some negative equity) I was asked if I could put at least $5,000 down, not a problem as I had up to $6,600 to put down. Was told I was going to get a call back several times and no one ever called to give an update or they were "still working on it" So then I figured to get my girlfriend to take her car up there as well to see if she could get into anything. We live in Douglasville and was asked if we could come up there at 5:15pm and get it appraised and see what they could do. Within an hour, they asked us to come back the next day and the gentlemen who helped us wasn't all that nice either. Meanwhile, the dealership told me that the original guy I had been working with had to leave for the day. But had seen him walking all around inside the dealership but wouldn't make eye contact with me. To the point when we are sitting in another office, he is trying to get the salesman's attention but he didn't know that I could see him in the reflection of a picture. So today, my girlfriend gets a call saying that she is approved they are just trying to see what they can put her in. Gets a call at 4pm and they tell her there isn't anything they can do! xxx! How do you get approved then turn around and say that you aren't?! So after that (I hadn't heard anything on my inquiry for my vehicle at all within the timeframe of all this) I call to follow up on mine and they gentlemen says "Yeah its not looking good for you either"
I understand we had negative equity due to refinancing our vehicles recently but the customer service here is a roller coaster ride and I don't recommend anyone going here unless you have the patience to deal with run arounds.