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John Eagle Acura

Houston, TX

2.2
697 Reviews

16015 Katy Freeway

Houston, TX

77094

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697 Reviews of John Eagle Acura

June 24, 2022

I love this dealership, have been buying from this store since 2000, staff has been extremely helpful and service level is top notch. Their finance manager Josh Conry and sales manager Charles Reese is very More

by Alison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Conry, Eric Younger, Kenny Dean
Jun 24, 2022 -

John Eagle Acura responded

Alison, the team here at John Eagle Acura appreciates your five-star review. All of us are overjoyed to read that you have repeatedly had a wonderful experience working with our Sales and Service Teams. Thank you for being a valued customer.

June 24, 2022

Hands down best experience ever buying a car and I will never buy from anyone else. Great time More

by Momin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny , John Eagle Acura
Jun 24, 2022 -

John Eagle Acura responded

Thank you for your perfect star review. Our goal is always to ensure everyone leaves with a smile on their face. We are overjoyed to read our Sales Team provided the best possible experience. Congratulations on your new vehicle. Please don't hesitate to reach out to us at John Eagle Acura if we can be of any further assistance.

June 24, 2022

I was there the other day looking at some inventory in this crazy market , Bertha who I had appointment with did a prefect job showing me all the inventory and got my payment to where I want to be ! Will More

by Ashh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertha Silva , John Eagle Acura
Jun 24, 2022 -

John Eagle Acura responded

Ash, thank you for taking the time to leave us this wonderful review, we here at John Eagle Acura appreciate it. Nothing pleases us more than reading how much you enjoyed working with our Sales Team. Congratulations on your new vehicle. We look forward to welcoming you back for any future needs.

June 21, 2022

Joshua Conry - FRAUD Greetings Charles Reese of John Eagle Acura: ( I Have cc Demetrius on this email as I have mentioned him on here- My issues are not with the salesman nor Demetrius-FIY) I hav More

by mjackson28
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Conry
Jun 23, 2022 -

John Eagle Acura responded

Hi, Thank you for sharing your feedback regarding your recent trade-in experience. This review has our team concerned, and I would like to speak with you. At your earliest convenience, please reach out to me. Thank you. Charles Reese General Sales Manager (713) 929-1962

Jun 26, 2022 -

mjackson28 responded

My lawyer will reach out.

March 02, 2022

Avoid This dealership at all cost. ..they bundle and markup their new vehicles, and rude sales manager....Sterling McCall or Autonation are far better.... More

by Acura_0wner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will
Mar 08, 2022 -

John Eagle Acura responded

Hello, thank you for the feedback. Our team at John Eagle Acura strives to provide an extraordinary experience for each of our clients. We take pride in being honest and transparent during each interaction, and I’d love to speak with you at your earliest convenience. I want to ensure our pricing structure and quote was properly reviewed while you were here and work towards a resolution to earning your business. We are transparent in all of our pricing. Thanks, and I look forward to speaking with you soon. Charles Reese Sales Director 713-929-1962 charlesreese@lithia.com

Mar 08, 2022 -

John Eagle Acura responded

Hello, thank you for the feedback. Our team at John Eagle Acura strives to provide an extraordinary experience for each of our clients. We take pride in being honest and transparent during each interaction, and I’d love to speak with you at your earliest convenience. I want to ensure our pricing structure and quote was properly reviewed while you were here and work towards a resolution to earning your business. We are transparent in all of our pricing. Thanks, and I look forward to speaking with you soon. Charles Reese Sales Director 713-929-1962 charlesreese@lithia.com

January 18, 2022

My husband and I had the worst experience at this dealership. First, we were addressed at you people by a sale associate, so requested the only AA sales rep they had to do business. I wish we had le More

by Green
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avery Barksdale, Bobby Maher, Jafar Ahmed
Jan 20, 2022 -

John Eagle Acura responded

Hello Ms. Green, My team at John Eagle Acura and I aim to provide extraordinary service to each client at every interaction. I assure you this is not the experience we seek to provide to our valued clients such as yourself. Our management team at John Eagle Acura is always looking for ways to enhance our client experiences. Due to many reasons, and this case being an out of state title, the permanent tag gets delayed which are completely out of our control, but we definitely followed through and communicated with you, finally resolved the issue and get the permanent tag for you. Please feel free to contact me directly by phone or email if there’s anything we can do to enhance your experience, I would like to personally speak with you. I look forward to hearing from you soon. Thank you, Alice Cao General Manager 713-929-1951

January 07, 2022

I drove 1.5 hours to look at a car that wasn't there (and probably never was, although I had received confirmation it was available), and the only vehicle they could manage to find upon my arrival was a dirt More

by jjss808
Recommend Dealer
No
Employees Worked With
Brenda/Inessa/Yesenia
Jan 12, 2022 -

John Eagle Acura responded

Hello, thank you for the feedback. Our team at John Eagle Acura strives to provide an extraordinary experience for each of our clients. We take pride in being honest and transparent during each interaction, and I’d love to speak with you at your earliest convenience. These are unprecedented times for many industries, and inventory is at an all-time premium. Thanks, and I look forward to speaking with you soon. Charles Reese Sales Director 713-929-1962 charlesreese@lithia.com

November 19, 2021

Title: Didn't buy the car that we really liked because of no sync between their sales guy and finance guy. Finance guy needs to be customer friendly and not rude. I found a car at John Eagle Acura that I More

by Pritesh Sharma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Eagle Acura
Nov 22, 2021 -

John Eagle Acura responded

Hello, Our team at John Eagle Acura strives to deliver top-level service to all our clients . I am saddened to hear that we missed the mark based on communication. Please give me a call at (713) 929-1950 or email me at alicecao@lithia.com at your earliest convenience. I would like to speak with you in detail about your recent experience, and what we can do to ensure this does not happen again in the future. I hate we were unable to earn your business, but I assure that we will take every step possible to ensure that this is corrected. Thank you, and I am looking forward to hearing from you soon. Alice Cao General Manager

Nov 23, 2021 -

Pritesh Sharma responded

Thanks for reaching out. It seems there was some miscommunication and I hope you change your policy about taking deposit on car if there is an extensive delay. Johnny did a great job in convincing me to buy a really good car that I couldn't buy just because is some miscommunication.

October 19, 2021

I purchased a car from this dealership in February 2021 and they added over $3000 worth of services to my contract and DID NOT tell me they were there. In fact, the man I dealt with in their finance dept. More

by Kelsey.chalin1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Connelly, Kenny Dean
Oct 20, 2021 -

John Eagle Acura responded

Hello Kesley, Our team at John Eagle Acura strives to deliver top-level service to all our clients while maintaining the utmost transparency and honesty with every interaction and sale. Please give me a call at 713-929-1950 or email me at alicecao@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your purchase earlier this year. Thank you, and I am looking forward to hearing from you soon. Alice Cao General Manager

September 19, 2021

I purchased a 2017 RDX from John Eagle and have been servicing the SUV there there every since. The service has been excellent each and every time. The last service was a couple weeks ago and it was suc More

by MB
Recommend Dealer
Yes
Employees Worked With
CD Larbi
Sep 20, 2021 -

John Eagle Acura responded

Hello, thank you for the kind words. CD is an asset to our team and we are thankful to have him here at John Eagle Acura. We appreciate you taking the time to leave us a kind review, and look forward to serving you again soon!

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