John Eagle Acura

Made promises to get us there and once there did not honor Offered great internet price and made promise to honor CarMax trade in value, I made sure of this as I did not want to go 45 miles away for nothing. Offered great internet price and made promise to honor CarMax trade in value, I made sure of this as I did not want to go 45 miles away for nothing. I get there and it was nothing but lies from then on. The first happened when the salesman Winston tells me the car I called on had just been unloaded off the truck and he was having it " found"....the actual truth, as I found by accident, when my son and I went looking around the lot .... the car was on the lot right up front being jump started due to having a dead battery. It died again when they brought it up to the front door and had to be jump started a second time. This should have been my first clue to run from there. If he was going to lie about something so trivial as a dead battery I should have know they would lie about other things and they did. Next, Winston tells me my car has been wrecked, which it has never been, and that they will have to offer me $2000.00 less for my trade. I tell him in no uncertain terms that it has never been wrecked at which point he brings in a "manager" to tell me it hasn't been wrecked but that it was sticky on the passenger side, as if it had been repainted and they could not give me the agreed upon trade value. My car has never been wrecked or repainted. Come to find out today, when I go outside to figure out what he was talking about, it's tree sap. Came right off with a little elbow grease. Apparently the used car appraiser has never seen tree sap on a car. That in itself is kinda scary, either hasn't got a clue about what he is doing or knew exactly what it was and hoped I wouldn't find out! Is it too much to ask for honesty? All kinds of ridiculous over priced add ons, which I was assured by Tiffany in our phone conversation, before I left my house, they did not do. Needless to say I walked away without purchasing. I will now look for an honest dealership to deal with. I should have paid attention to all the negative reviews but I thought I would give them the benefit of the doubt. Wasted my families Saturday night on a 45 min. car drive and 3 hrs. in the dealership. If you want to play games and be lied to, this is the dealership for you otherwise, I would find another! I am sure the dealer will respond but BUYER BEWARE, it's so they come off looking better. Nothing changes look at the reviews most talk about being lied to/cheated. If the owners truly cared they would address the situation at the dealership instead they write review responses to try and look better in the consumers eyes. They offer lip service but no resolution. More

Service done right I've had service experiences in the past that left much to be desired, however Eric and Derrick recognize the importance of customer service and ensur I've had service experiences in the past that left much to be desired, however Eric and Derrick recognize the importance of customer service and ensured that upon arrival my most recent experience at John Eagle Acura went seamlessly. More

Not to be trusted. Poor Customer Service! Would give 0 stars if I could. No transparency, A contract means nothing! How can you even be in business treating customers this way. Horrible experi Would give 0 stars if I could. No transparency, A contract means nothing! How can you even be in business treating customers this way. Horrible experience More

Keivan is a class act! Keivan went the extra mile to get me a 2004 Toyota 4Runner. The management did NOT make it easy on him (trying to bicker about reconditioning/detaili Keivan went the extra mile to get me a 2004 Toyota 4Runner. The management did NOT make it easy on him (trying to bicker about reconditioning/detailing a used car (even after I paid asking price, before it was even clean) but Keivan closed the deal. I am pleased with the purchase & appreciate his attention to detail & follow-up after the sale! More

Con game Truly wish we had read all these negative reviews before we drove from San Antonio! Felt like I was back in the 70's with the sales tactics Erik and t Truly wish we had read all these negative reviews before we drove from San Antonio! Felt like I was back in the 70's with the sales tactics Erik and the sales Manager used! I turn to social media only because the co-owner doesn't feel that I am important enough to return my two messages. They say they are a dealership that practices integrity, well I'm calling their bluff. Well, the co owner finally returned phone calls. I must say he is a great actor as I genuinely thought he cared! Wow, was I fooled. Three weeks have gone by and not a single contact from them! Buyer beware read the reviews of this dealership! I'm sure they will block my posts so search all review sights before dealing with these CON ARTISTS! More

Great Experience I had a great experience with Nicholas! He was very friendly and made it a very smooth process. I will definitely refer people to him! I had a great experience with Nicholas! He was very friendly and made it a very smooth process. I will definitely refer people to him! More

Best Experience! I have nothing but good things to say about this dealership! I bought my 2013 MDX a year ago and because we has such a great experience we came back a I have nothing but good things to say about this dealership! I bought my 2013 MDX a year ago and because we has such a great experience we came back a year later to purchase a 2014 TSX special edition. They are very helpful and they WILL work with you. We were treated to the highest standards. I couldn't not be more happier. They still remembered us from the year before. I definitely recommend this dealership! Everyone is so nice from sales to finance managers. If I could give it 100 stars rating I would! More

This is a bittersweet review. First off I have to say that our Sales contact, Shannon was wonderful, in fact everyone was wonderful except the used car manager Ruben! So the story is this, we are from S that our Sales contact, Shannon was wonderful, in fact everyone was wonderful except the used car manager Ruben! So the story is this, we are from San Antonio. We found that the dealership in San Antonio was just too pricey and tried to wheel and deal dishonestly. We found a CPO Acura RDX with low miles and a great price online. I contacted the dealer immediately. Anna Duran was very helpful and confirmed they still had the vehicle we were interested in and we decided to leave for Houston around 4 pm. We made it up to the dealership, on the way both Ann and Shannon called to ensure what time we will be there and that they had pulled the correct vehicle. When we arrived they greeted us right away. We took a test drive and decided to move fwd. Being that it was late, they couldn't get the deal done that night. We left exhausted and a bit devastated that we made the trip up for nothing. However, Shannon understood the position were were in and even bought us dinner and told us he would work on the deal in the morning. The next day we got a call. They got the deal we wanted with the terms we wanted and we can come back and pick up the car on Saturday. YAY! Well things went a little downhill from there. Shannon left to go on vacation and instructed Ruben to pull the correct vehicle and hold it. I called several times to ensure they pulled the correct vehicle and that we didn't need a deposit. Ruben assured us it was all OK and the vehicle would be set aside for us. Saturday morning rolls around and we pack up the kiddos and head off for Houston in the rental. We arrive around 8:40 AM and they open their doors to let us wait inside (dealership opens at 9). We proceed to finance where everyone was very nice and professional, check the paperwork, sign everything, etc. The finance people hand us our packet and the keys. We head out to the vehicle and low an behold...WRONG CAR. The paperwork had the correct VIN, etc, they had just delivered us the wrong one. I find Shannon to alert him of the situation. He goes to Ruben immediately and finds out they just sold our correct car to someone else. In fact they had technically sold the same car to two people (me, and someone else). Ruben basically shrugged it off and felt it wasn't a big deal because I could just take the other one. Except the interior was a completely different color - which is super important to me) and the miles were different, AND IT WASN'T the car we agreed to. I even asked why he pulled the wrong car, again, a shrug and an excuse that no one specified which black one (a lie as Shannon had shown us his communication that instructed them to hold the car with the proper VIN). This was a deal breaker for me and I just about burst in to tears. Shannon was a bit irritated too, but he didn't let on. At that point I wanted an apology from Ruben....we never got one! Shannon just told me he would talk to the new car manager to see what he could do. In walks Thom.. he asks if we can go up in price...answer was no...we had a deal and we are very budget conscience. He the said, can you go up by $900 on price and eliminate extended warranty (as that would get us a new vehicle within $9.00 of the previous deal). I reluctantly agreed. About an hour later they were able to put the deal together with the new agreed upon price and they went ahead and included the extended warranty (they just reduced the vehicle price more). We got a NEW RDX with Tech Package for less than MSRP of the base model! So they made it right! The delivery however, took forever... 5 hours in a car dealership with a 7 year old, a 2 year old and a miniature dachshund was not pleasant, we would have been out of there in 1 hour if they had held the correct vehicle. Shannon worked hard to make us happy as did finance and Thom. Richard helped entertain or kiddos through this painful process and still no apology from Ruben. Now we are back home with our gorgeous, fun NEW RDX with tech package. I will definitely send business back their way (unless people are in the market for used, shame on the used car manager for being so uncaring and rude). More

Very nice dealership. Their personal touch makes them unique. They are truly a friendly bunch. Service department is great. Vy is awesome to work with. Their customer service is second to none. Thei unique. They are truly a friendly bunch. Service department is great. Vy is awesome to work with. Their customer service is second to none. Their quality of work is consistant. Other dealerships should aim to be like John Eagle Acura. More