John Eagle Acura

I loved that i had his attention, he was very professional and out of all the dealerships i visited that day , Shannon was the nicest one. I will bring all of my business to Acura from this day f professional and out of all the dealerships i visited that day , Shannon was the nicest one. I will bring all of my business to Acura from this day forward. More

I purchased a car for my son to take to college. The day after I purchased the car we took it in to make sure it was perfect, clean fluids, etc. I was than floored with a bill for almost $4,000 worth of re after I purchased the car we took it in to make sure it was perfect, clean fluids, etc. I was than floored with a bill for almost $4,000 worth of repairs needed. I called the dealership and was to the car was "AS IS" and someone would call me back. Well, that never happened. This dealership is NOT honorable. I would never recommend or send anyone to this dealership not even my worst enemy. They just use their big dealership name and Acura name to rip you off. 8/30/2013 More

Shannon was extremely thoughtful and helpful throughout the entire experience. Also, he was very knowledgable about the car sales. When we received the new car, he was very patient explaining all the uses the entire experience. Also, he was very knowledgable about the car sales. When we received the new car, he was very patient explaining all the uses and shortcuts to us. I would definitely recommend Shannon as a consultant. More

sales person answer all my questions about the car that sales person answer all my questions about the car that are in the parking lot, like millage (mpg) cost, comfort, luxury, and types of finance I can sales person answer all my questions about the car that are in the parking lot, like millage (mpg) cost, comfort, luxury, and types of finance I can apply for the car, More

I asked for an online quote and received an email back with a low price 10 minutes later. Very low pressure and friendly sales staff, were very up front & honest in their negotiations. Made the entire p with a low price 10 minutes later. Very low pressure and friendly sales staff, were very up front & honest in their negotiations. Made the entire process as easy as possible. More

While Acura offers excellent luxury vehicles at very competitive prices, we are repeat customers because of our outstanding experience with our salesperson, Winston Bush. We have purchased multiple veh competitive prices, we are repeat customers because of our outstanding experience with our salesperson, Winston Bush. We have purchased multiple vehicles from Winston at John Eagle Acura. Winston is the model of professionalism in the car sales industry; he is attentive to our needs throughout each step of the transaction and consistently follows-up with us--even after the sales transaction is complete! We are completely satisfied with our vehicle purchases and grateful for a reliable and friendly face on the sales floor! Thank you, Winston, for making our John Eagle Acura experience exceptional! More

I live in Austin, and I was able to get our new 2013 Acura RDX about a month ago at John Eagle Acura for a much better price than I was able to negotiate here in Austin (It worked out to $1500 - $2000 l Acura RDX about a month ago at John Eagle Acura for a much better price than I was able to negotiate here in Austin (It worked out to $1500 - $2000 less than the two local Austin dealerships in my particular case on the exact same car, color, configuration). I'm very happy with my experience working with these folks, and it was by far the easiest and most drama-free new car purchase I've ever made. I first called them about a used vehicle they had in stock. The individual taking calls for my salesperson noted that they had new cars running for even less. I asked how much less, and their initial offer blew me away. Yes, maybe I'm not a great negotiator (even after I got a verbal offer from John Eagle, I still wasn't able to get either Austin dealer to match better than the $1500 away -- maybe I didn't sound "serious" enough...), but just being offered a price that was within ~$400 of the VERY BEST deal I saw ANYONE claim to get at that time from the forums on Edmunds.com was a welcome start, and the deal was comparable or better than everyone else's prices on Edmunds forums at the time. I quickly saw how they have become the #1/#2 Acura dealer in the country. I went with their first offer because it didn't need improvement IMO, and I drove down the next day. The sales pitch was stress-free, I was asked about the usual optional add-ons that all dealers offer and they were immediately respectful about it when I politely declined, same for financing. The finance office went similarly smooth (I went with my awesome Credit Union, but their offer looked competitive). Although my trade didn't work out (a prior offer I'd gotten from Carmax was better -- another recommended place to stop to get your used car appraised, I've taken two cars there so far and they were stand-up as well both times), the price on the new car was awesome, and I was delighted to get a new car from these guys for a great price. My final, honest-to-goodness out-the-door fees were similarly reasonable...a total of about 125 in what I call "real" fees for license, title, inspection, and then a total of about 250 in dealer fees (150 doc fee and 93 in other dealer fee line items). Other than that ~$375 mentioned here, I paid the agreed-upon price plus TX sales tax, period. It was totally worth the trip, TJ Morin provided me first-class treatment even after the sale and took a significant amount of time to show me how to work all the car's tech features and set me up with all the custom settings and bluetooth for the drive home. At the very least, give them a call. More

I took my Acura in for a recall on the door latch after I had owned it for a few months. After I got the car back, I discovered that they had broken the clip on the speaker on the passenger door because the had owned it for a few months. After I got the car back, I discovered that they had broken the clip on the speaker on the passenger door because the piece just fell off while driving. I then noticed that they also had not properly reattached the same speaker cover on the driver's door. I called and they said I would have to bring the car back in (a 30 minute drive) before they could even order the replacement part. I talked to the manager and he said they could order it without bringing the car back in. They said they would order the part and call me when it was in. They never called. I called them to find out the status. They never returned my call. Eric Younger, the person I dealt with first, was very friendly, but their service was the worst. More

TJ Morin was the sales person who assisted us and he was extremely helpful and never once gave me and my husband the run around. Best dealer i have ever been to hands down! extremely helpful and never once gave me and my husband the run around. Best dealer i have ever been to hands down! More

Do not rely on a Acura Certified Vehicle, that process is a joke. I bought a certified car, and I got the car with a dent on the hood, a chip on the windshield. The car that I bought also came with a very ba a joke. I bought a certified car, and I got the car with a dent on the hood, a chip on the windshield. The car that I bought also came with a very bad customers service. A sales guy will tell you the vehicle should pass a very hard test, that even checks if the car has two keys. I trusted the dealership and bought the car. Right before I left the dealership with the car, I found a dent on the left side of the hood. I told the sales guy that I thought there would not be an issue with a certified car. The sales guy said "I did not see it when I sold the car." I asked him to fix the dent and the sales guy said "I am not sure.....if I can..I cannot promise you" I told him that I even have not picked up the car yet, then he said, "but you already bought a car and I could not promise you anything....." What kind of service is that? Later he spoke with his supervisor and then he said he would fix it. By the way, it later turned out that the dealership knew that there was a dent on the body and it was scheduled to be fixed in 4 days. The sales guy just kept telling me that he did not know instead of apology. How come the sales guy doesn't know anything about the car when everyone else knew that car was scheduled to be fixed? The sales guy also said he did not have a second key at the moment and he would get me an another key later. I said "Didn't you say that the vehicle should have two keys at the time to be qualified to be a certified car?" the sales guys said "yes, it should....I would get your key in three days, don't worry." What??????? Since I figured the certification process was not reliable, after I came back home, I started to look for other body damages very carefully. I found a dime size of chip on the windshield. It was not easy to find since the chip was at the very bottom of the windshield. I called a sales guy and told him that I would come in now to complain. The sales guys just kept saying that he did not know. However, I was expecting more like, sorry and let me see what I can do for you..The sales guy did not say anything like that. What I learned from my experience is, 1.any car with any damage can be a Acura Certified Vehicle, so don't over pay for this 2. A sales guy at the dealership doesn't know anything about the status of the car even though the mechanic knew that there was a problem and it was scheduled to be fixed 3. Once you singed the document, you are done. Acura dealership doesn't care about the buyer anymore. Dealership is not interested in customer's satisfaction. 4. Don't buy Acura or at least buy a car from somewhere you can be treated better. My car is scheduled to be fixed on May 21. Let's see what the dealership will do on this car. Btw, I also just received the letter saying that "I trust that your buying experience was exceptional and you are completely satisfied." I was like what??? I am not happy at all! More