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John Eagle Acura
Houston, TX
703 Reviews
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703 Reviews of John Eagle Acura
March 19, 2013
I came to John Eagle Acura looking for a TL. I had a price point in mind, and I wasn't going to pay a cent more. I was greeted by Richard Molloy and he showed me to the exact vehicles I was looking for price point in mind, and I wasn't going to pay a cent more. I was greeted by Richard Molloy and he showed me to the exact vehicles I was looking for; a silver/black TL and a black/parchment TL. He did a great job explaining the features of the vehicles, and the test drive was fantastic! I loved the feel of the car so much I took 2 drives! As we walked back to the dealership it was time to start talking about the price. I just knew it would be a battle. I did my research, and figured that I would be offering much less than they would be willing to sell it for. Imagine my surprise when I pulled my paperwork out of my pocket, told Richard that I loved the car, but was willing to only pay "X"....and he said, I'll tell you what, we'll sell it to you for less than that!!!!....with the add ons and tinted windows as well!! What???!!! Sign me up!! My next stop was to the finance office...another high pressure close, right? No even close! German was professional, informative, and most importantly, not over bearing! Needless to say, my experience at John Eagle Acura was, as we call it in my line of work, "top box"; the best you can get! I was sad to see my 2000 TL go, but so far I'm loving my 2013 TL!! It was a pleasure doing business with John Eagle Acura!! Great job Richard and German! More
by henderss
Employees Worked With
German Fuentes, Richard Molloy
March 01, 2013
I give them no stars, they are the worst set of people to ever be allowed in sales. We bought our car there, but before we made the purchase we questioned a burning smell.We asked the sales guy about it, he ever be allowed in sales. We bought our car there, but before we made the purchase we questioned a burning smell.We asked the sales guy about it, he said the car had just had an oil change and that was the reason. Ok. A week later we took the car back to let them know the smell did not go away and we were concerned. They treated us like DIRT!! After a month of going back and forth to the dealership due to this burning smell, I went to the service manager, who by the way is the nicest person in the dealership. He made it very clear that they could not work on Mercedes to even check to see what is was. So this is when we started to deal with the used car sales manager. He was a nightmare., rude, condescending, just plain horrible. First they handed us over to Scott, another sales guy, who was just a big of a jerk, who kept pushing us to switch for an Acura, then handed us an application to reapply for a higher credit limit. After we told them no way, that is where the real mess began. Every time we walked into that dealership we got laughed at, stared at, snickered at.... We went through this for two months. The manager of used cars finally said they would pay for repair at the Mercedes dealership. We took the car, and it turned out to be a little over a grand total. Acura was only willing to pay about two hundred of it. We had not even paid the second payment on this car. The Mercedes guy pulled us aside to let us know that the two front tires did not have enough tred to even be sold. No problem, we took care of the tires, we bought the car that way. I do not recommend this dealership to anyone. They blame responsibility on the next person, they flat out lied many many times. They were rude beyond belief. Why? because we refused to let it go. They lied about knowing what was wrong with the car. How could they, the service manager made it clear they could not check the car, they did not have the proper equipment. They swore up and down that the car was in tip top shape, and when they got called out, they pointed the finger at each other and treated us like trash. More
by aunaldilar
March 01, 2013
Great experience at this dealership. Richard Molloy was extremely helpful, he goes above and beyond to make you happy as a customer. He is a no pressure, no non sense kind of person. Best thing that John extremely helpful, he goes above and beyond to make you happy as a customer. He is a no pressure, no non sense kind of person. Best thing that John Eagle Acura did was to hire him. I also dealt with Travis Parson in finance, he gave me a better deal than my bank was giving me and was glad he helped me out. In the end I love my new ILX and can say that it is the first time I have a wonderful experience at a dealership. Congrats John Eagle and Thanks to Richard again! More
by acuraamerica
Employees Worked With
Travis Parson, Richard Molloy
February 28, 2013
My last review of John Eagle Acura was 2/23/10 and it's time for an update. I continue to go to John Eagle Acura for ALL my service needs and am still SO appreciative of this dealership and in partic it's time for an update. I continue to go to John Eagle Acura for ALL my service needs and am still SO appreciative of this dealership and in particular, Eric Younger, who I hope never retires or quits because with his help and guidance, I plan on keeping my little '99 Integra going until the wheels fall off, as they say, and so far John Eagle Acura and Eric Younger are helping me do just that! More
by LMS123
Employees Worked With
Eric Younger
February 26, 2013
I know Eric from 2002, when I bought my first MDX from John Eagle Acura. He always greeted me with a nice welcome when I brought my car for service. Later in 2005 I purchase an Acura TL and Eric was sti John Eagle Acura. He always greeted me with a nice welcome when I brought my car for service. Later in 2005 I purchase an Acura TL and Eric was still providing excellent customer services and remembered my face. Eric has always shown positive attitude, knows his job, friendly, and helpful. Last month, I had a problem with my dashboard, I purposely came to visit him and he immediately greeted me and handled my issues in seconds. He showed respect and genuinely expressed ways on how to help me. He went out of his way to meet my needs and was very professional. His customer services was beyond what I expected. I will definitely come back to John Eagle Acura and buy a new car when I am ready for it. Janet Schmidt More
by jcs210
Employees Worked With
Eric Younger
February 18, 2013
Every time I step foot at this Acura Dealership, I am always treated with friendliness! Jesus always shows enthusiasm not only to me but to others! He definitely knows what he is talking about and alway always treated with friendliness! Jesus always shows enthusiasm not only to me but to others! He definitely knows what he is talking about and always goes out of his way to help me! The prices are decent though, I have found parts much cheaper on the very same website they use for parts at other Acura dealership websites More
by fineuh4u
Employees Worked With
Jesus Montes, Jesus Montes
February 14, 2013
AMAZING car buying experience. I walked into the dealership expecting a good deal and landed a great deal. Avery Barksdale and the finance team (Matt Bogt and Vy Nguyen) went above and beyond what dealership expecting a good deal and landed a great deal. Avery Barksdale and the finance team (Matt Bogt and Vy Nguyen) went above and beyond what I expected to get me into this car and comfortable with my payment options. This was the best car deal I have ever experienced in my years of car buying experience. I will definitely recommend this dealership and my salesman and finance team to my friends and family. Thanks, John Eagle Acura More
by ymlemon
Employees Worked With
Avery Barksdale, Vy Nguyen and Matt Bogt, Avery Barksdale
February 12, 2013
Jesus Montes is my service person and has always been helpful and accommodating. He is knowledgeable about my vehicle because he has taken care of my car from the very beginning. He takes the time to ex helpful and accommodating. He is knowledgeable about my vehicle because he has taken care of my car from the very beginning. He takes the time to explain what has to be done with my repairs and is always willing to answer any of my questions. More
by aroel
Employees Worked With
Jesus Montes , Jesus Montes
February 11, 2013
We have purchased 6 cars from this Dealership over the years and had the cars serviced there as well. Avery Bardsdale sold us the last 3 and was straight forward, no games and made the experience as easy years and had the cars serviced there as well. Avery Bardsdale sold us the last 3 and was straight forward, no games and made the experience as easy and honest as possible. Plus he recently found us a stunning deal on a certified MDX . He also went the extra mile when we had a breakdown and had to be towed to the Dealership late at night. He as there with a loaner when we arrived around 9:30 pm.Eric Younger has been our Service Consultant for the past 10 years. He has been extemely helpfull in ensuring we do the correct and timely servicing in a price effective manner. Bruce Tomling worked with Avery when we had my wife's new TL towed back to the Dealership late one evening. Bruce made certain the car was carefully evaluated and tested before returning it to us. I think the fact that we have been dealing exclusively with John Eagle for about 15 years confirms why we think so highly of the treatment we have received over the such a long period. More
by jbarton
Employees Worked With
Avery Barksdale, Eric Younger, and Bruce Tomlin, Avery Barksdale, Eric Younger
