John Eagle Acura

Hal Burright and Richard Malloy beat Nordstroms renowned customer service!! I would definitely buy my next car from them and recommend others do the same! customer service!! I would definitely buy my next car from them and recommend others do the same! More

I just got my MDX from John Eagle Acura and they are wonderful to work with. David Leachman was my salesmen and he knew everything about the car and took the time to show me how everything works. He was wonderful to work with. David Leachman was my salesmen and he knew everything about the car and took the time to show me how everything works. He was even sweet enough to take my call when I could not remember how to use the voice control and walk me through it again. Matt in finance was great also. As I was leaving the general manager came out of his office to thank me for my business. All I have to say is they are fantastic, you will not regret getting you car here!!! More

This dealership has caused us so much grief. We purchased a car and within the second time driving it the check engine light came on. The motor mounts were rigged and had to be replaced and all four rims are a car and within the second time driving it the check engine light came on. The motor mounts were rigged and had to be replaced and all four rims are bent. The top to the negative battery plug is missing leaving us to believe that they unplug it in order for the light to go off and within us driving it the light came back on. This car is a 2003 Mazda 6 purchased for over $6000.00 out the door with over 125,000 miles on it. We informed them of the problems and we were told by VAL general manager that it's "as is". They were told that this car would be donated and they still sold it to us without informing us of its problems. Then over priced it on top of that.Our company will never buy from a John Eagle dealership again, nor recommend them to anybody (not even our worse enemies.) The report on this car only has up to 2008.....4 years and what could have happened in 4 years is missing. We are over 8000 dollars into a 3000 car in the condition it was given to us in. We are late on presenting this car and a young lady in college is still in need of a good working car until we are finished get everything fixed. John Eagle has turn a beautiful thing into a nightmare. Stay away from them!!!!!!! They bring nothing but heart break and disappointment. More

I went to this dealer for 2012 Acura RDX Certified vehicle. Initially we had a Negotiation on the drive out price and sales person Avery Barksdale agreed for one price and made me to sign on the buyou vehicle. Initially we had a Negotiation on the drive out price and sales person Avery Barksdale agreed for one price and made me to sign on the buyout plan. Then they sent me to finance team for further processing and as it's too late for me and with the trust on the dealer I signed all the paper work without checking the price. Later I realized that they quoted $1000 more on my car in paper work. Initially the negotiation happened with Avery Barksdale and now they are asking me to talk to Valerian Kuznetsov where both are not on one word/price. Valerian Kuznetsov saying that price is final, if I don’t like the car just return it. They literally cheated me where I trusted them. None of the employee is professional and they are putting the phone off on my face when I called them. Just go to Sterling McCall Acura dealer. Stay away from John Eagle guys and be safe. More

The guy that we had didn't know how to sell a car. Horrible service, unprofessional, didn't know squat about the car. Some other guy came along coz the guy we had couldn't handle negotiation - really Horrible service, unprofessional, didn't know squat about the car. Some other guy came along coz the guy we had couldn't handle negotiation - really unbelievable. Now this guy was just condescending. Never felt once that we were welcomed properly nor provided an atmosphere of comfort.The dealership is nice, aesthetically speaking, other than that, it's very unprofessional and have no customer service whatsoever unless they think you have money. Well we had money to spend, it's their loss. It's the type of place that you don't want to go back after your visit. I will never recommend to friends and family. More

Terrible service from Blake. I applied for financing online and received an email confirmation from DeWayne but never a phone call. I messaged John Eagle Acura after 2 days of waiting and received a cal online and received an email confirmation from DeWayne but never a phone call. I messaged John Eagle Acura after 2 days of waiting and received a call from Blake. He said he only works by appointments and insisted I come in. I scheduled for a 9:30am and arrived 15 minutes early. I was his first customer and he made me wait until 9:35am. I saw him walking around the dealership atleast 4 times while I waited. A manager had to go get him for me. I could tell the manager was upset with him. We discussed what I was looking for but the whole time I could tell he wasn't listening. He was trying to convince me to look at other used cars. I asked him to figure out the details for me and to call me back. He called but I missed his call. I called back within 5 minutes, no answer or callback. I waited the rest of the day and called right before closing. He informed me that I had been approved for the car I wanted but my payment would be too high without even asking me if I felt comfortable with the payment or not. He then said he had another finance company he was going to call on Monday and he would call me back then. Again he never called. I emailed him the next day asking about the status. He said we called your finance company again and they said you're not approved. Either he lied to me last week or he's lying now. He never even mentioned checking with the other finance company that supposedly he was going to call monday. This guy is terrible. He seems very inexperienced and not trustworthy at all. I wouldn't recommend this dealership at all. Blake is the main reason but also DeWayne failed to contact me after I submitted an application. This is not a good way to do business. More

They charge you a $135 diagnostic fee to hook up to their computer. If you do not get your car serviced with them, they charge this ridiculus fee. Privately owned repair shops want your business, and do not computer. If you do not get your car serviced with them, they charge this ridiculus fee. Privately owned repair shops want your business, and do not charge you a hook up to the computer fee. Most cars today need a computer to diagnose your vehicle. John Eagle Acura told me the fee was for upkeep of computer and training on the device. Please! They also quoted me on the service of my vehicle, and the cost to fix my car was way overpriced. Get your car fixed with a shop, that cares about your wallet. More

The salesman was 'friendly' enough. His customer service skills were above acceptable. What I didn't like was realizing later that typical used car salesmen tactics had been employed on me and as savvy a s skills were above acceptable. What I didn't like was realizing later that typical used car salesmen tactics had been employed on me and as savvy a shopper as I'd like to claim to be, I still got GOT! I purchased a nice used car at a reasonable price. However on the test drive, I noticed a slight whistling sound and he was like well that's to be expected, the car is 12 years old. NO - it is an indication of that door having been hit or something, it didn't show in the car fax, but later research revealed that something of the sort had to happen for that to occur. During the test drive (which happened to be on a nice day), as I'm driving he distracted me "testing" all the features 'showing'; me that they worked. He turned the air on and was like, see cold air, then turned it off as the weather of the day did not warrant needing to drive with air. Well low and behold, after purchase, I realized that in fact the a/c on this 'AS IS'; did NOT work! Then 4 days later, check engine light AND when I tried to run the air and the car was at idle it would jerk wildly in a very scary way. It wasn't smooth starting either so I had Auto Zone test it...it need a new battery - $150 (I buy the good ones). Found someone to look at the shake problem, fortunately it was a bad hose at the intake manifold - $70. ARE YOU FRIGGIN' KIDDING ME! I bought a pretty lemon! Sigh. All of this was by Friday and I bought the car on Monday! So meanwhile I had 2 calls from the salesman and one from his mgr on my v-mail. So I give the mgr a call on Friday to let him know the problems I was experiencing. He basically tells me though noogies you bought it as is, but he could put me over to the repair department. Really? That's how you stand behind your products. I imagine and hope that Richard would have at least been a little more empathetic even if his hands were tied and he couldn't do anything. I'd never go there again and tell everyone I know not to as well. It is incredibly sad how stupid too many businesses are ran these days. Over what's hopefully going to total less than $500 to get all straight, he lost thousands of dollars in future business because I was planning to have the vehicle serviced there as that's where the previous owner had most of the work done. Oh and they also stole all the nice extras that the previous owner had left in the car when it was detailed. Nice detail job but I was super upset (content check made me choose a more 'appropriate' word) when I looked in the trunk a few days after I bought it and realized that the VERY VERY NICE sun shade was no longer there. It wasn't a cheap $20 shade, it looked like one that cost about $80 or more. NOTE: The low customer service rating isn't for Richard so much so as for his manager. The people who fixed it (Dealership Alternative - awesome service I should add) assured me that it's not quite a full lemon and once I put some money in it and keep it maintained, that I can easily get plenty of good years out of it. So the lesson is - for anyone buying a used car, please...please..please do yourself a favor and have it independently checked out! You cannot begin to appreciate the value of that good $80-$150 that would have been well spent until you drive off the lot with a problem car that could have and should have been fixed had you identified those issues to the dealer before signing on the bottom line. I had it in my mind before I got there to have it checked out but it "looked" so good and he talked so used car salesman slick that I was sure it was all good and didn't do what my gut and my plan said to do and I paid and will be paying for that mistake for the next few months. I haven't gotten the air fixed yet - hope adding refrigerant will fix that. We'll see! Wishing you all SMART and safe used car shopping. More

Good experience this time. We bought another car at John Eagle Acura in 4 months. Tom was cool and straightforward, beat the lowest price around town. Have Tom talked to the finance guy, Chad Frank, that we Eagle Acura in 4 months. Tom was cool and straightforward, beat the lowest price around town. Have Tom talked to the finance guy, Chad Frank, that we didn't want anything extra like warranty or GAP... and we got out of the finance office in 5 minutes! Quick and easy. Only downside was.. their coffee maker ran out of cocoa, my hot chocolate tasted like water :( I missed the food section at Lexus dealers! More