John Eagle Acura

I don't understand some of these reviews, I have been dealing with John Eagle acura for almost 5 yr's I had an issue with the F&I person but I cleared that up EZ First You need to know that I can be a P dealing with John Eagle acura for almost 5 yr's I had an issue with the F&I person but I cleared that up EZ First You need to know that I can be a PAIN IN THE REAR, I have very high expectations, and I'm not easy to please as a consumer, ALL my experience at John Eagle have been great, In service you need to ask for "ERIC YOUNGER" He will take care of you as if you have a friend in the business, If You need a loaner car MAKE AN APPOINTMENT HE WILL TELL YOU WHEN HE HAS A LOANER AVAILABLE AND YOU GO IN ON THAT DAY, BINGO. . I HAVE GONE INTO JOHN EAGLE ACURA'S SERVICE WITH COMPLAINS ABOUT 4 OR 5 DIFFERENT ISSUES, WHEN I PICK UP MY CAR, EVERYTHING IS FIXED NOTHING HAS BEEN OVERLOOKED AT TIMES THING'S LIKE RECALLS ARE PERFORMED WITH OUT ME EVEN KNOWING UNTIL I SPEAK WITH ERIC. MY CAR IS ALWAYS VACUUMED AND WASHED BEFORE I PICK IT UP 100% OF THE TIME PEOPLE, NOT 100% OF EVERYTHING THAT GOES WRONG WITH A CAR IS COVERED UNDER WARRANTY, BUT IN MY DEALINGS WITH MR YOUNGER, HE HAS ALWAYS WORKED HARD TO TRY AND GET MY ISSUE'S COVERED AND MOST OF THE TIME HE'S SUCCESSFUL. BEING THE P.I.T.A., THAT I AM I FIND THAT IF YOU COMMUNICATE WITH A PERSON, TELL THEM WHAT YOU WANT / NEED / EXPECT YOU USUALLY GET IT. THERE HAVE BEEN TIMES WHEN SOMETHING HAPPENS WITH MY ACURA AND THEY WONT HAVE A LOANER AVAILABLE BUT THAT'S RARE. THAT'S WHY WE BUY ACURA 'S IN THE FIRST PLACE, THEY DON'T BREAK DOWN OFTEN SO UNLIKE FORD OR CHEVY THAT DON'T HAVE A HUGE FLEET OF LOANERS.THE NEXT TIME YOU HAVE A SERVICE PROBLEM, ASK FOR ERIC YOUNGER HE WILL WORK HARD FOR YOU AND DO THINGS RIGHT THE FIRST TIME. I WILL END THIS, SAYING I'M SORRY FOR THE RANT, AND I HAVE NO AFFILIATION WITH THIS COMPANY OR MR,YOUNGER,OTHER THAT HE IS MY SERVICE WRITER. More

Purchased 3 cars in 6 yrs. from John Eagle, when ever service needed have worked with Eric Younger who has always taken very good care of us, one of the main reasons I have purchased the new cars. It is service needed have worked with Eric Younger who has always taken very good care of us, one of the main reasons I have purchased the new cars. It is great to have confidence in the service dept., Eric provides this. More

I have worked with several service reps. at John Eagle. Jesus is the only one I see now because he is an extremely nice person along with a great attitude. Working with him is something I do look forward Jesus is the only one I see now because he is an extremely nice person along with a great attitude. Working with him is something I do look forward too. This is my second Acura, and because of John Eagles work and service I will continue to buy another Acura. Good, sturdy vehicles. I recommend Jesus as a service agent. He will always keep you updated and will treat you with respect. More

Jesus responded immediately to the situation(dead battery) and had the problem resolved completely within 20 minutes. The battery was replaced under warranty and the vehicle was inspected for any oth battery) and had the problem resolved completely within 20 minutes. The battery was replaced under warranty and the vehicle was inspected for any other possible st up problems before it was returned to me. Jesus responded with a terrific sense of ugency. I am very pleased with everything that happened More

I have a 2005 Acura and every time I have taken it in with Jesus I have always had exceptional customer service. Taking my car to the dealership is certainly not something I enjoy doing (dropping it with Jesus I have always had exceptional customer service. Taking my car to the dealership is certainly not something I enjoy doing (dropping it off, picking it up, getting the problem diagnosed, etc.) but Jesus alleviates the hassle. Not only does he answer all my questions but he gives detailed explanations on why and what is it that I need or don't need. In addition, my time is of great value to me and when Jesus says my car is ready to be picked up, it is absolutely ready. The car wash is just the cherry on top. This is what I feel reflects good customer service-punctuality, honesty, knowledge and the ability to communicate that with the customer. More

Jesus Montes is the finest service consultant that I have had the privilege of ever working with, bar none. Friendly, thorough, knowledgeable, flexible, timely, honest. Excellent follow-up and follow-through had the privilege of ever working with, bar none. Friendly, thorough, knowledgeable, flexible, timely, honest. Excellent follow-up and follow-through. Makes my every vist to the dealership a quality experience. More

My service rep, Eric Younger, is always very helpful, informative and tries very hard to ensure customer satisfaction. Eric also strives to provide me with a loaner car when repairs take several days, w informative and tries very hard to ensure customer satisfaction. Eric also strives to provide me with a loaner car when repairs take several days, which is very helpful to me. Eric has been a pleasure to work with when I bring my car in for maintenance or repairs. Overall, I have had a very positive experience in bringing my car to John Eagle Acura; however, I think that the repair costs tend to be a little too high. More

EXCELLENT DEALERSHIP, EXCELLENT PEOPLE, EXCELLENT SERVICE DEPARTMENT (ERIC YOUNGER)...THIS IS THE REASON WE KEEP BUYING ACURA'S AND WILL CONTINUE TO DO SO IN THE FUTURE. THIS JOHN EAGLE ACURA TEAM IS FIRST DEPARTMENT (ERIC YOUNGER)...THIS IS THE REASON WE KEEP BUYING ACURA'S AND WILL CONTINUE TO DO SO IN THE FUTURE. THIS JOHN EAGLE ACURA TEAM IS FIRST CLASS PROFESSIONALISM WITHOUT A DOUBT AND WITH THE UNCERTAINTY OF SO MANY CAR MANUFACTURERS, JOHN EAGLE ACURA CONTINUES TO PERFORM WELL BEYOND EXPECTATIONS! More

This is an EXCEPTIONAL dealership--fantastic accommodations. Its Service Department is phenomenal. I routinely have my car serviced at this location and am always impressed with the quality of accommodations. Its Service Department is phenomenal. I routinely have my car serviced at this location and am always impressed with the quality of the service and the professionalism of the Department's employees. I schedule my services through Jesus Montes. I believe his work ethic, knowledge, and pleasant demeanor are an asset to the Acura brand. He always updates me regarding the status of my service, reminds me of upcoming services, and follows-up after each service to ensure that I am satisfied. The experience is precisely what one would expect (and more) from a luxury dealer. I am more than satisfied with my purchase and am certain that my next purchase will also be an Acura. More

The service that Mr.Jesus Montes has given me is excellent. My cars have been taken car of during the maintenance visits, we have purchased several vehicles from this dealership and the attention fr excellent. My cars have been taken car of during the maintenance visits, we have purchased several vehicles from this dealership and the attention from the service department has been outstanding in the hand of Mr. Jesus Montes. Mr.Jesus Montes has been always been there to support me and deliver the services needs to my vehicles. We have always been helped by Mr. Montes since he is bilingual and I'm able to communicate my needs with him since he speaks Spanish and english. Based on the services that we received from Mr. Jesus Montes we have decide to buy more cars form Acura. More