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John Eagle Honda of Dallas - Service Center

Dallas, TX

4.8
1,617 Reviews

1,617 Reviews of John Eagle Honda of Dallas - Service Center

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August 15, 2023

I am pleased with the service of John Eagle Honda because of my service person, Gabriel Savala, who was able to get me into the shop in a timely manner for the service needed. Thus, he needs to be placed on More

by HerbieC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Savala, Robert Estrada
Aug 16, 2023 -

John Eagle Honda of Dallas responded

We're thrilled to hear Gabriel was able to provide an exceptional service. Our expert technicians always strive to provide the most reliable and efficient service possible, so we are glad to hear we hit the mark for you. Be sure to come back and see us again for your future automotive needs!

August 15, 2023

Gabriel was quick and concise. Made experience very easy. Communication via text method was very easy. More

by lcr1b3g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Savala
Aug 16, 2023 -

John Eagle Honda of Dallas responded

Thanks for bringing your vehicle into John Eagle Honda of Dallas to be serviced. It's a pleasure to provide top-notch service to our valued customers. We look forward to seeing you again soon!

August 15, 2023

Great service provided by the advisor and his team. Joel was very attentive and provided great customer service. More

by jaidus king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

John Eagle Honda of Dallas responded

Hello Jaidus! We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. Come back and see us again soon at John Eagle Honda of Dallas!

August 12, 2023

Great customer support by Gabriel Savala & Liliana Romero! Their customer service was excellent! Clarence Lockett More

by Clarrence.locket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Savala
Aug 14, 2023 -

John Eagle Honda of Dallas responded

Hello Clarrence! Thank you so much for the kind words. We take great pride in providing exceptional service and your satisfaction is our ultimate goal. We appreciate you choosing John Eagle Honda of Dallas and for showing your support. Till next time!

August 10, 2023

The work was done quickly and efficiently. Edgar kept me abreast of what was needed and gave me good advice. More

by Reg Platt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar - *****
Aug 10, 2023 -

John Eagle Honda of Dallas responded

Thank you for sharing your feedback with our John Eagle Honda of Dallas! We're pleased to hear that the work was completed swiftly and efficiently and that Edgar provided you with updates and valuable advice. Your satisfaction is important to us, and we're here to assist you whenever you need.

August 09, 2023

It’s simple to make an appointment but the wait times are too long considering we have to make an appointment. More

by NewView
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Savala I give him five stars
Aug 09, 2023 -

John Eagle Honda of Dallas responded

Hello, We appreciate your feedback and your review. If you are willing to reach out to our team directly we would enjoy learning more about ways we could make the experience easier for you. Wes Gerhardt wesleygerhardt@lithia.com General Sales Manager

August 08, 2023

Greg is terrific! I brought my car in for routine service, and the tech found an additional problem that needed to be addressed. Greg explained the issue but I never More

by OC Girl
Recommend Dealer
Yes
Employees Worked With
Greg
Aug 08, 2023 -

John Eagle Honda of Dallas responded

Hi, We are glad to hear about your experience at John Eagle Honda of Dallas! Our team was glad to help you wit getting your routine service and other issues repaired on the same day! Feel free to come back again for your next service, we would be happy to have you.

August 05, 2023

Best dealership in Dallas. This was the place I got my first Honda. Haven’t gotten another model car since. More

by Lpecina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Savala
Aug 07, 2023 -

John Eagle Honda of Dallas responded

It's fantastic to hear that your first Honda experience at John Eagle Honda of Dallas left such a lasting impression. Your loyalty to us speaks volumes about the quality of service and satisfaction you received. Thank you for sharing your positive sentiment!

August 05, 2023

Excellent service! Car was ready sooner than expected. Edgar was very helpful, friendly and knowledgeable! More

by becktreks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Juarez
Aug 07, 2023 -

John Eagle Honda of Dallas responded

I'm delighted to hear about your excellent service experience at John Eagle Honda of Dallas! It's wonderful that Edgar provided you with such helpful, friendly, and knowledgeable assistance. Your positive feedback is greatly appreciated. Thank you for sharing your satisfaction!

August 05, 2023

Joel Vargas, is not that helpful. I received a report on my phone about my car and the reason why I am having problems of my car but I prefer to be called ang explained more about the More

by mey_buentipo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

John Eagle Honda of Dallas responded

Thank you for sharing your feedback regarding your experience with our team It's important to have clear communication, especially when it comes to understanding the diagnostic report and the repairs done on your car. I'm sorry to hear that the call only informed you about the readiness for pick-up. Your suggestion for more detailed explanations about the repairs and any additional work done is valid and could greatly enhance the customer experience. Your input is valuable, and I hope that your future interactions with the service department will be more informative and satisfying.If you are willing, I would also like the opportunity to turn this experience around. myates@eaglehonda.com Marcus Yates Service Manager

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