John Eagle Honda of Houston
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 525 reviews
unethical sales and financing practices do not buy your car here. pay attention to what's on the contract and finance sheets. get everything in printed letterhead and do not let them go back do not buy your car here. pay attention to what's on the contract and finance sheets. get everything in printed letterhead and do not let them go back and forth with handwritten notes and green screen numbers only. they post attractive online prices, and then after you agree to a number, try to get you with loan packing by presenting a seemingly "great" monthly rate that includes all kinds of extras at a much higher interest rate than what you'd qualify for. then they tell you that if you buy their expensive warranty plan, even on a honda cpo, that they'll significantly drop their rates. the finance guy also presented much higher monthly payments for the amount and rate included, and when i showed him that the online edmunds car payment calculator showed much lower payments, said they have different algorithm and he can change some factor to get me closer. it's basic math and amortization. i ended up walking out as i was vigilant even after being made to wait over 4 hours there, including in the finance office. to push their high interest plan and then expensive warranties, they'll also tell you that honda only finances those who've had honda financing before, which is false. they also tried to pass off as "miscommunication" the surprise appearance of their "doc fees" that "everyone must pay", even though the salesperson had explicitly agreed to no additional surprise charges over the transaction number that we had negotiated. when i got everyone involved in a room, they said they didn't think such a "small" charge would be a big deal. i ended up getting a car at autonation honda corpus christi and easily got the honda interest rate that i knew i should qualify for based on my credit. they made the whole deal transparent via email. i plan to talk to their GM and then honda corporate and the consumer protection agencies about these tactics at john eagle. More
Customer service in sales and Zane Pruett at John Eagle Honda of Houston was incredibly helpful and made me feel like family. Very personable and always made sure what I asked for Zane Pruett at John Eagle Honda of Houston was incredibly helpful and made me feel like family. Very personable and always made sure what I asked for was what he focused on. he made the process fast and easy. He has exceptional professionalism and salesmanship. My family has 15 cars purchased or leased over many years thru John Eagle Honda. Zane Pruett is the best a prime example of why we continue to go to John Eagle Honda for our needs. More
"Stress Free Experience" I would like to give Kinne Stricklin a high five on being an awesome salesman. When my husband and I went to John Eagle Honda to just look at some new I would like to give Kinne Stricklin a high five on being an awesome salesman. When my husband and I went to John Eagle Honda to just look at some new civics I saw on the website Kinne greeted us. I have drove our Honda Pilot for about 7 years and was ready for a car. We have grown children and I was ready for a much smaller car. Kinne was great! He took us for a couple of test drives and I fell in love with the Honda Civic. We didn't have to sit at a desk and go back and forth and haggle. We told them what we wanted to put down and how much we expected for our trade in and the manager said "no problem". The next thing I knew we were working with Daniel in finance. They gassed up and cleaned our new car and we drove it home! I love my new car! Thank you to all of the friendly salesmen and staff that offered us water and answered all our questions. If you go to buy a car at Honda be sure and ask for Kinne. He will make your buying experience a good one. More
Unprofessional and non existing customer service As I loyal customer who bought two vehicles here I never thought I would be writing such review about John Eagle Honda. I still don’t understand why t As I loyal customer who bought two vehicles here I never thought I would be writing such review about John Eagle Honda. I still don’t understand why they would treat someone like this. After the second car I bought there was paid off, John Eagle Honda was notified on January 17th 2017 to process a refund check of $246.93 for GAP insurance which was purchased with the vehicle. According to the law that is their responsibility and I thought it will be done in a timely manner. Being aware that there will be some processing time I didn’t inquire about it, but after a few weeks I called to check on the status of refund check. And that is where the fun starts. Most of the time it is very hard to get any of financial guys to answer and I left messages. A lot of them, but no call back. After I used their online portal and sent an email, one of the guys called (I think his name was Adam) to lecture me it could take up to one month to process the check. Waiting again for more than a month and then went to the dealership a week or more ago. Spoke to one of financial guys (I think Many) and he checks the paperwork and it is a miracle. The check was cut that morning and I should receive it shortly. Not a word from him when I said you guys lost a loyal customer because of a couple of hundreds of dollars or an apology. Working in customer service for over 20 years I had seen it all but this is the top of the top. I can’t comprehend it; it just does not make any sense. While waiting for the refund check I have decided to donate it to charity on behalf of John Eagle Honda. If I ever receive it. More
Amazing Experience I came to purchase my very first brand new vehicle. Being nervous and not knowing what to expect is definitely underrated when dealing with John Eagl I came to purchase my very first brand new vehicle. Being nervous and not knowing what to expect is definitely underrated when dealing with John Eagle Honda. I had the pleasure of working with Justino Morales and George Turosik. The transaction was smooth and they went above and beyond my expectations of what a car dealership will do for their customers. You guys are Totally Awesome! Thank you so much for such a positive experience. You definitely have me for life. By the way, I LOVE MY CAR!!! Again, Thank You Sarah Klausmeyer- 1st Time College Student Buyer More
Highly UNETHICAL TERRIBLE! This dealer does not deserve anyone's business! They are not concerned with customer service. They literally sold a car right out from und TERRIBLE! This dealer does not deserve anyone's business! They are not concerned with customer service. They literally sold a car right out from under me. 1. we had already agreed on a price 2. they sent me a purchase order 3. I had already obtained a loan from my credit union. The salesperson (Able) called me at 11:44am today to make sure everything was going as planned with my approval. When I texted him at 12:10pm...26 MINUTES LATER to ask him to email the purchase order again but directly to credit union this time, he informed me that the car "sold a few minutes ago". Unbelievable....in 26 minutes. Besides, the manager(Jeff Koch) told me that when I called them back to say I wanted the car, He would "pull the keys". More
Absolutely fabulous all the way thru financing!!!! Everyone was so friendly! It is not always great when purchasing a car, I highly recommend John Eagle. Everyone was so friendly! It is not always great when purchasing a car, I highly recommend John Eagle. More
It's So Easy Making John Eagle Honda the first place we went looking for a new car was the right decision. While we went there having seen comparisons of the Honda Making John Eagle Honda the first place we went looking for a new car was the right decision. While we went there having seen comparisons of the Honda Pilot to other SUVs and fairly certain that it was the car we were looking for, the sales staff, specifically Zach Barra, made it a very simple, no pressure effort. We were very pleased with the service and how easy it was to find the car we wanted. More
Sold me a bad warranty they sold me an extended warranty that has yet to cover anything that has gone wrong so far. Beware of this dealership's dishonesty. I will never go they sold me an extended warranty that has yet to cover anything that has gone wrong so far. Beware of this dealership's dishonesty. I will never go back here for anything again. I advise you to stay away. More
Easy and Professional We traveled an hour past two other dealerships to shop at John Eagle based upon positive web reviews. We were not disappointed and arrived back home We traveled an hour past two other dealerships to shop at John Eagle based upon positive web reviews. We were not disappointed and arrived back home in less than 5 hours with our new car (includes 2 hours drive time). EVERYONE was friendly and professional, making it an easy, pleasant experience. More