The overall deal on the car was ok, but the cost breakdown explanations were confusing and the staff could either not explain it would not explain it in a reasonable amount of detai. Instead, the tactic was to talk really fast and deflect any direct questions. Additionally, the sales representative kept disappearing and we were left wondering what was going on for hours..literally hours. Many times, I observed the sales rep joking around with his co-workers instead of focusing on our deal. There was a number of times that I considered leaving. In the end we purchased the car, but only because it was a reasonable deal, not because of the service. Even though, this was my 2nd vehicle purchased from this dealership, I would not recommend this dealership to anyone in the future if you value transparency and your time.