John Eagle Honda of Houston

Saw a 2020 Pilot they listed on CarGurus. Asked a few questions for financing side of things as I've worked in dealerships before, and wanted a clear answer on everything I wanted to know. Ca Asked a few questions for financing side of things as I've worked in dealerships before, and wanted a clear answer on everything I wanted to know. Captain Luis "Obvious" Mariscal of the Internet Sales Manager, professionally told me "we don't expect you to buy the vehicle if you are not happy with the repayment package". I would have never even thought of that had he not said that to me! Gee, thanks for the info and steering me away from a bad deal Luis! More

Everything was good, Luis take me around show me the car and Adam helped me understand the financing part. and Adam helped me understand the financing part. More

I heard Nothing about a lot of extra charges on the day I purchased this car and no documents detailing the fees was sent to me until i requested it weeks later and requested the usb today. A used car of $ purchased this car and no documents detailing the fees was sent to me until i requested it weeks later and requested the usb today. A used car of $16789 ended up becoming more than $29000 due to hidden fees. The electronic signing process does not list out the itemized fees and no documents were sent to me. You only see the sale price on the iPad, but not the fees, so im made to think it was the TOTAL price agreed upon. More

I received a quote online from John Eagle Honda 10/30/2021. When I arrived at the dealership I test drove the vehicle. When the salesperson brought me the offer for my vehicle it was about 50% less 10/30/2021. When I arrived at the dealership I test drove the vehicle. When the salesperson brought me the offer for my vehicle it was about 50% less than the offer they emailed me a few hours before. I told her that was insulting and she went and go the used car manager. He said the "information for the quotes given online are not accurate and have not been updated in 6 months. If that does not make sense to a reasonable person it should not. He lied and even complimented the condition of my car. It just was a LIE LIE and a waste of time. Go to a dealership that does not operate like it is from 20 years ago and does not insult your intelligence with pitiful lies and tries to rob you. I would never buy from this dealership. It was not the salesperson fault it was their managment. More

Personally, it was an unpleasant experience to try to compare a car with them and the seller never tried to find the best option for me, I had a pre-approval from my bank and I did not authorize them to compare a car with them and the seller never tried to find the best option for me, I had a pre-approval from my bank and I did not authorize them to run my credit and even without my authorization they ran it, when there was already decided to buy the vehicle they called me to say that the vehicle was going to the auction that I had to buy it immediately so that it would not be for the auction, I think it is unethical to try to pressure you in that way. I believe that if the vehicle is in negotiation with a client the correct thing is to wait for the process to finish. Unpleasant experience and I do not recommend that place to compare your vehicles More

Got an out the door price from John Eagle by email for a new car. Confirmed with a second email this is the OUT THE DOOR price, and they assured me it was. It was a competitive price, but not so low as to new car. Confirmed with a second email this is the OUT THE DOOR price, and they assured me it was. It was a competitive price, but not so low as to seem “too good to be true”. Since we live far away, I didn’t want to even bother visiting unless I felt reasonably confident we could make a deal. With two emails clearly stating their out the door price, we arranged a visit to see if we could finalize a deal. The salesman was quite friendly and the car we were interested in was waiting for us. This part of the experience was good. We drove the car and looked and a few other color options, and he was helpful. When it came time to talk about the price, imagine my surprise when it was about $6,000 more than quoted. Furthermore they cut the previously estimated trade in value down by almost half. All in all, it was an $11,000 swing. I showed the salesman the emails he had sent with the quote. He told me that he must have made a mistake. Willing to give the benefit of the doubt, I offered another higher price, which was countered...not with an out the door price but a payment plan option. Doing some quick math, it was clear that this was the highest price yet. At that point I gave up and went home. Upon reading reviews later at dealerrater.com, it appears this bait and switch “accidental mistake” tactic is very common at John Eagle Honda. I later described my frustration of this situation to a different dealer of a different make of car, located an hour’s drive away. I didn’t name names but without missing a beat he asked “Was that at John Eagle Honda?” Apparently their reputation is well known. He then explained that they had some former employees of John Eagle, and that John Eagle’s management actually trains their salespeople in these very tactics... “mistakes” and “math errors” to get you in the door. I will NEVER do business with these guys. I cannot believe I wasted my time there, and that their bait and switch sales tactics are so brazen. I almost never write reviews but just wanted to warn others. More