
John Elway Cadillac
Lone Tree, CO
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Terrible buying experience Serv. Adviser Becky saved the Day This review only pertains to the service Dept. at John Elway Cadillac. Where to begin, first of all we live about 200 miles from Denver in the mountai This review only pertains to the service Dept. at John Elway Cadillac. Where to begin, first of all we live about 200 miles from Denver in the mountains, far from any dealership. The vehicle needed work, at 30k mi this was the first service we had done at the dealership since warranty work needed to be done on the vehicle. As far as scheduling, its very difficult for me as I have to drive long distances, especially if the vehicle needs to be worked on for a few days. Everyone I had spoke to wasn't really accommodating or willing to work with my schedule. I had gotten a string of "no's, we can't do that, or we don't have any loaners, etc." For a a vehicle that I purchased for $71k it seemed I was getting the same service or worse had I gone with a Honda or Toyota equivalent. I even brought the vehicle in one instance in the late afternoon (my appt was 3p I arrived at 4) I was told no one was able to look at the vehicle until the next day, and on top of that no loaners were available. So I left. I decided to give John Elway one last chance, it wasn't until Becky picked up the phone I finally received the proper service and adviser I should have gotten in the first place. She is extremely professional, an absolute peach. She was very straightforward and honest, she gave that heir of confidence and respect I am use to receiving at luxury car service centers. Her approach and professionalism washed away all the bad tastes left in mouth from the previous interactions I had. Some things she couldn't control, but the things she could she did exceptionally well with the utmost professionalism, including taking care of something for me on her behalf. Becky, I know you tried your best for me and did all you could to accommodate me and I thank you so much. I won't be returning to John Elway, but please if you ever move brands or dealerships keep my information, I WOULD HAPPILY WORK WITH YOU AGAIN ANYTIME!!! More
All about the customer We never even stepped foot in the dealership but Greg made us feel as if we were his only customers. Easiest car buying experience we have ever had. D We never even stepped foot in the dealership but Greg made us feel as if we were his only customers. Easiest car buying experience we have ever had. Definitely coming back again. More
Very Satisfied Customer I recently purchased a certified pre-owned vehicle and couldn’t be happier. I live 75 miles away from this dealership, the drive was definitely worth I recently purchased a certified pre-owned vehicle and couldn’t be happier. I live 75 miles away from this dealership, the drive was definitely worth it. Excellent sales staff, as well as top notch concierge service. Thank you Greg and Kenny for providing such a wonderful buying experience. More
Easy and Honest Sales My husband and I were looking for a used heavy duty truck to purchase. Andrew and Lenny were our salesman and both were very professional and really My husband and I were looking for a used heavy duty truck to purchase. Andrew and Lenny were our salesman and both were very professional and really worked to make the deal great for us. We had a trade in and the value for the car was very fair (exactly what i expected to get for a Ford Escape). We ended up test driving 3 trucks, provided Carfax and John Elway inspection report. Both men were very knowledgeable about all 3 trucks and answered every question we had. Once we decided on the truck, the sales manager Tim was honest and upfront about what we needed and how much it all would cost. There was no hidden costs or fees. Everyone was very upfront and no haggling. It was a great experience!! More
Always good! This was not our first purchase here. JT was friendly, patient and knowledgable. Our biggest decision was which color Escalade to buy. This is our This was not our first purchase here. JT was friendly, patient and knowledgable. Our biggest decision was which color Escalade to buy. This is our fourth Escalade so we knew pretty much what we wanted. We got a good trade in on ours and love the new one we bought. JT went over all the new bells and whistles in the new one and has reached out twice to make sure we don't need any help with all the electronic additions. We've had previous Escalades serviced at John Elway Cadillac and have always had great service. More
Painless experience JT knew the product and the purchase painless. Gavin did a great job making me feel welcome. Overall great experience would recommend to family and fr JT knew the product and the purchase painless. Gavin did a great job making me feel welcome. Overall great experience would recommend to family and friends More
The best car buying experience! I just purchased my new car at the John Elway Cadillac in Park Meadows through Andrew Greenberg. Not only was this the quickest and easiest car buying I just purchased my new car at the John Elway Cadillac in Park Meadows through Andrew Greenberg. Not only was this the quickest and easiest car buying experience I have had, but it was also the best experience I had with a salesman. Andrew was so knowledgeable and helpful throughout every step of the way with absolutely no pressure, which is so rare to find in a car salesmen anymore. They gave me a fantastic price for my trade in value along with an amazing price on the car I purchased. Every car I purchase from here on out will be through Andrew Greenberg at the John Elway Cadillac. I cannot say enough good things about this dealership and Andrew, truly changed the way I view the car buying experience! Here you are treated as a valuable human with valuable time and money! More
2011 Audi Purchase We recently purchased a used 2011 Audi A8L primarily through the Internet. All arrangements were completed online with a date for arrival and finaliz We recently purchased a used 2011 Audi A8L primarily through the Internet. All arrangements were completed online with a date for arrival and finalizing the purchase. We had a trade-in, however the recently installed fuel pump must have failed again, as we couldn't start it. We are very senior citizens, and drove the 370 miles to the Dealer. We completed the purchase dealing with only first class employees. My wife, at 86, drives rarely and was deeply concerned about getting from a motel to the Interstate and following me home. Jon Maxey, our salesman, suggested the Marriott near I25 with easy access. It was pricey and Jon's son had worked for Marriott for years and was advanced in the organization. Jon called in a favor from his son and our room rate was not $200, but $69. He carefully explained the route to I25. It turned out to be a non-problem, however my wife remained concerned. The trip home was a non-event. Our dealings with Bea McNealy were also first class. We attempted to e-mail the manager, Gavin Pierce, but failed on several attempts. Yesterday I sent the comments by snail mail. Never in my nearly 70 years of buying cars have I received such exemplary treatment. My experience has been when the deal was finalized, "Here are the keys and don't let the door knob hit you in the butt on the way out." Never in all of my dealings have I ever accepted my "new" purchase" with a full tank of fuel! We have been exposed to how dealers should behave and can't express our appreciation to the level it deserves. Thank you for opening our eyes to real service, Marilyn & Dick Olwin More
Great service, great car My husband and I were in the market for a used car for our daughter. We just happened to drive by this dealership so we stopped to take a look, not ha My husband and I were in the market for a used car for our daughter. We just happened to drive by this dealership so we stopped to take a look, not having much information about any specific car or the brand. We were greeted by Andrew and by several other staff members. Andrew was great; he asked about our needs, budget, and preferences. He showed us several great cars and pointed out some great feautres. We immediately settled on the SRX. Andrew never pressured us to buy a car (first day at going to dealerships); he focused on the great features of the car and overall benefits of the Cadillac and John Elway's reputation. Over the next few weeks, my husband and I looked at several other cars (Acura, BMW, etc.) but in the end we came back to Andrew. During that time, Andrew had kept in contact with us to let us know what was available. He was never pushy or overbearing; he was a nice blend of assertiveness and patience. I have bought several cars over my lifetime but Andrew ranks #1 in my book for salesmanship. He is truly an asset to the dealership. When it is time to buy my next car, I definitely plan to return, hoping that Andrew is still there. I would also like to add that the other staff members (Tim Martinez and Warren Barber just to name a few) were equally professional and helpful. Some of the staff brought snacks to my kids and kept them busy as the car buying process can be lenghty. More
First Class Dealership in every way!!! I Have had dealings with this dealership for many years. My husband purchased a XTS Cadillac from John Elway Cadillac. I have had my former Escalad I Have had dealings with this dealership for many years. My husband purchased a XTS Cadillac from John Elway Cadillac. I have had my former Escalades serviced at this Dealership for many years and just last week leased a 2017 Escalade. My experience in leasing this new vehicle was exceptional!! The General Manage Gavin could not have been more helpful and attentive. Gavin answered all questions and went above and beyond with making this transaction an enjoyable and an educational experience. Gavin referred me to many outstanding associates within the Dealership during the leasing process. I would highly recommend this dealership!!!. . More