John Elway Chevrolet

Worst experience I have ever had at a delaership. I have a 2005 Corvette with 25,000 miles on it. My check engine light came on and I took it to this dealer for service. This service was performed i I have a 2005 Corvette with 25,000 miles on it. My check engine light came on and I took it to this dealer for service. This service was performed in the fall of 2014. This dealership has serviced the car since I got it (3,500 miles). I was told I needed a new throttle body. I questioned this because of the mileage and was assured "it sometimes happens". I got the car back several days later and after driving the car for about a half hour the check engine light came back on. I took it back in missing a half day of work. Then I was told it might be a faulty wiring harness that goes to the throttle body. After several more days I again got the car back and this time the check engine light did not come back on and it appeared that it had been fixed. It was late fall and I was getting ready to store the car for winter. I was concerned about the warranty on the work since there had been problems with them fixing it right the first time. I talked to the service manager who assured me they would stand behind their work even if it was outside the normal warranty period because the car was going into storage. The next spring I noticed my gas mileage had dropped 25 to 30 percent after the new throttle body was installed. I called and tried to speak to the service manager. Apparently he was gone and a new service manager had not been hired. I was directed to the assistant service manager Chris Cleavenger. I called and left voice messages three times in a 7 day period but he never called me back. I became very frustrated and tried to contact the general manger but a secretary directed me to the new service manger Todd Terry. I left a voice mail for him and when he did not call me back in a week I again tried to contact the general manager but was then directed again to the assistant service manager Chris Cleavenger. Again I left a voice mail and this time Cleavenger did call me back. Unfortunately I had stepped away from my desk so I called him right back and went to his voice mail. I asked that he call me back. He did not call me back so after 3 days I called him again and again left a voice mail. As of this date I still have not heard from anyone at this dealership. I filed a complaint with GM but again received no follow up. Needless to say I am now having the car serviced at another dealership and will never use or recommend John Elway Chevrolet to any one needing service on their vehicle. Worst experience I have ever had with a dealership. More

Wonderful experience! We want to extend our total appreciation to all at John Elway Chevrolet who so professionally and kindly worked together to get us from a very old veh We want to extend our total appreciation to all at John Elway Chevrolet who so professionally and kindly worked together to get us from a very old vehicle with a transmission gone, to almost a brand new fantastic Trax LS. Melissa V worked exceedingly hard to find the perfect car for us and coordinated everyone together to make it a reality. She is amazing at smoothly working out details of this trade-in purchase and was so knowledgeable about everything on the car and showing us. The smooth work of the team made it a wonderful and exciting time! We also want to thank Tim (manager), Nathan (sales rep), Jake (finance), Chris V (service), Joe (tech), and the detail crew for their fine work! We have a beautiful car thanks to all of you! More

Great customer service My experience was fantastic. Ellison and his team made sure there were no hidden details. I was given multiple options as far as my payments go. I nev My experience was fantastic. Ellison and his team made sure there were no hidden details. I was given multiple options as far as my payments go. I never felt pressured or hassled by any means. I told them exactly what I could and could not do and they made it work. I have a small baby and explained to Ellison I could not sit in the dealership for hours on end and he was able to do everything over the phone including my trade in assessment. When I did go in I only had to do paperwork, turn in my keys to my trade, and test drive my new car. Everyone at the dealership was super friendly and made sure that I was completely satisfied with the whole process. I would definitely refer anyone I know that is looking for a no hassle car deal! More

Internet Sales Manager cannot even remember what car I wante Contacted them about a used Camaro I was interested in. Spent hours working with Ellison via email and phone to submit details about trade etc. We l Contacted them about a used Camaro I was interested in. Spent hours working with Ellison via email and phone to submit details about trade etc. We live 90 minutes away so I wanted to see if we can make a deal remotely before driving 3 hours round trip. After wasting half a day, he says okay, come on down to test drive that convertible. I said I called about a black coupe. Oh, we sold that car last week. He cannot even keep track of what car I want to buy. Over the last month he has called me at least 6 times. He has called me to tell me he did not have a car to sell me. He called to tell me he had a car that did not match what I want. He cannot remember basic details and is constantly hassling me. Most unprofessional salesman I have ever dealt with and I never even made it into the building. Stay far far away!!! More

Excellect, Professional & Personable The sales and finance team were great!! Nathan, Henry and Jacob did an outstanding job and I will recommend this dealership and its team to everyone I The sales and finance team were great!! Nathan, Henry and Jacob did an outstanding job and I will recommend this dealership and its team to everyone I know. The next time I purchase a truck or car John Elway Chevrolet on South Broadway will be where I buy it. Thank you for making purchasing a vehicle an enjoyable experience!! Best Regards Don & Marie Tokar More

Great service and professional staff I sold my car to John Elway Chevrolet recently. The whole process was a breeze and the entire staff was courteous the entire time. I worked with Mel I sold my car to John Elway Chevrolet recently. The whole process was a breeze and the entire staff was courteous the entire time. I worked with Melissa V and Tim. I'd recommend them to anyone who is looking to buy or sell. More

Great place to sell a used car I recently sold my Subaru Forester to John Elway Chevrolet. It was a great experience. I highly recommend the pre owned purchasing agent Melissa V. Sh I recently sold my Subaru Forester to John Elway Chevrolet. It was a great experience. I highly recommend the pre owned purchasing agent Melissa V. She Made the entire process comfortable and gave us a great offer on our car. Can't recommend these guys enough. More

Received the best customer service from Melissa & Chris!! I give the following 5 out of 5 ratings because of the great service my husband and I got from Melissa and Chris. Melissa took the time to find just t I give the following 5 out of 5 ratings because of the great service my husband and I got from Melissa and Chris. Melissa took the time to find just the right car for us and let us know when it came into the dealership. She was kind, patient, and answered all our questions, and get us a really good price for our trade-in and on the Dodge Charger that we ended up purchasing. Chris, at the time when we were purchasing the car, worked in the sales department and was also kind, patient, and answered any questions we had regarding the paperwork he did to help us purchase the Dodge Charger. Chris continues his great customer service now in the service department and helped everything go smoothly when we brought our Dodge in to get serviced. Thanks to them both, we left happy and satisfied. Melissa and Chris did an awesome job in making our experience at trading and buying, the best that we have had so far. I highly recommend Melissa and Chris to anyone who wants to have the experience that my husband and I did!! :) Thank you both so much!! More

All around Awesome service! I Just bought my car from John Elway and was treated great when I hit the door. My sale person was Nikki and we had the best time. I felt like she was I Just bought my car from John Elway and was treated great when I hit the door. My sale person was Nikki and we had the best time. I felt like she was a close friend when I drove my car off the lot. My past experience buying a car was horrible and I thanked everyone I saw for being so professional. I just filled bankruptcy so the past few months had been stressful. I was put at ease by how stress free the car buying process was at John Elway. I was able to walk out the door with 0 money down and a affordable monthly payment. I'm going to make on time payments so I can rebuild my credit. More

Too busy, started decent but went south quick I went here because it was convenient to my plans that day. Got the car back two days later, told it's fine (and the funky noises were "known issues" I went here because it was convenient to my plans that day. Got the car back two days later, told it's fine (and the funky noises were "known issues" but not safety concern so no fix. Ok, understood.), but it stalled many times the next couple hours. Service center wouldn't call back. Ninety mins later phone operator says GM wants to see me, come back. He offers lame excuse as to why car is worse after picking it up, hoping I'll buy it. They grossly incorrectly measured tire tread depth. Just because they keep it for days and "3 people drove it" means NOTHING. You know, if they'd respectfully called back or been honest about messing up I would've been understanding. Even left a message for owner but he apparently doesn't think it even warrants a callback. If they'd only manned up and simply communicated or answered simple questions without condescension and games then I would've just wrote no review. Bradfield was the only good one who was straight up and helpful. April, Bob, and Brian P. were very nice. Eventually I realized that they'll never re-create the noise..you have to do it for them. Now I get it but not until hours of research online and lots of frustration at their lack of communication. They should just have a bobble head doll that when you push a button it says "That's a known issue but there's no fix!" and "We drove it and it sounded fine!" and "It's not a safety issue". You know, the GM and customer experience manager ASKED for my input, so I gave it in an honest respectful way. All I wanted in return was the same treatment. Then I let my frustration with them allow me to ask "Did you treat my car like it's your own?". Of course that was ignored too. More