"Great at first, trashy response once any issue came up. "
- David G
Don't deal with them. There was an issue with finance and instead of resolving it in a civilized manner Ryan in finance rather yell at me and hang up the phone on my face repeatedly.
The issue was resolvable, I had the money, but I won't stand being treated that way. Car was returned and I'm happy.
Employees Worked With
Other Employees :
Go here at your own risk. I took my vehicle in for repair and it has been a nightmare for the last three months. On my initial visit I was quoted work. I was promised it would solve my problem. I will quote Patricia saying "we wouldn't charge you this much if it wasn't going to fix your problem." I had faith in the dealership and they let me down. They performed the work took my money and the vehicle still does not work. I drove the vehicle with the technician and the gas mileage is at 4 mpg. Now they are telling me I need to spend an additional $700 on ignition coils. Tim and Eric refuse to compromise with me insisting they've done nothing wrong. They mislead me to believe that I would be spending money only on the initial estimate. After I paid and was invested they threw another $700 bill at me. The technician who has been working on my vehicle is listed as a lube technician he isn't even a certified mechanic. I have included a screen shot below. The technician was also confrontational with me on the test drive. He insisted the vehicle was working fine when it was clearly idleing rough and was continuing to get 4 mpg. He lied to me on multiple occasions during the trip. If the vehicle is fine like the lube technician said why are they telling me to replace more parts? I am going from department to department and all each person can tell me is that they cannot attest to what the previous person said. Beware of this place, I can't believe this happened. They came up with a compromise which was this. "We will install the coil packs. If it fixes your problem you pay for them. If it doesn't then you don't pay for them."
"Correct my initial review"
Eric Kelley responded to my review and went the extra mile to help me and get my car looking like new again. THANK YOU, ERIC!!!