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John Hine Temecula Mazda - Service Center

Temecula, CA

3.0
23 Lifetime Reviews Review Dealership

23 Reviews of John Hine Temecula Mazda - Service Center

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September 20, 2019

"Nightmare"

- Garyrii91

Go here at your own risk. I took my vehicle in for repair and it has been a nightmare for the last three months. On my initial visit I was quoted work. I was promised it would solve my problem. I will quote Patricia saying "we wouldn't charge you this much if it wasn't going to fix your problem." I had faith in the dealership and they let me down. They performed the work took my money and the vehicle still does not work. I drove the vehicle with the technician and the gas mileage is at 4 mpg. Now they are telling me I need to spend an additional $700 on ignition coils. Tim and Eric refuse to compromise with me insisting they've done nothing wrong. They mislead me to believe that I would be spending money only on the initial estimate. After I paid and was invested they threw another $700 bill at me. The technician who has been working on my vehicle is listed as a lube technician he isn't even a certified mechanic. I have included a screen shot below. The technician was also confrontational with me on the test drive. He insisted the vehicle was working fine when it was clearly idleing rough and was continuing to get 4 mpg. He lied to me on multiple occasions during the trip. If the vehicle is fine like the lube technician said why are they telling me to replace more parts? I am going from department to department and all each person can tell me is that they cannot attest to what the previous person said. Beware of this place, I can't believe this happened. They came up with a compromise which was this. "We will install the coil packs. If it fixes your problem you pay for them. If it doesn't then you don't pay for them."

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Recommend Dealer
No
Employees Worked With
September 19, 2019

"Correct my initial review"

- Sherrie

Eric Kelley responded to my review and went the extra mile to help me and get my car looking like new again. THANK YOU, ERIC!!!

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Yes
Employees Worked With
June 20, 2018

"Amazing customer service"

- MazdaMS3Guy

This service center is great. I trust Mazda to take care of my car. And the service employees are fantastic. Patricia always goes above and beyond for her customers,

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Yes
Employees Worked With
Jan 22, 2019 -

John Hine Temecula Mazda responded

Thanks for the review and your business!

August 16, 2017

"Glass engine over priced repairs "

- Candyland

I bought my first Mazda in June 2013 from John Hine, it's a Mazda 5. Or was, I guess it's the body of a Mazda 5 but 4 years and 66k miles later with regular service, the engine is destroyed. I'm 1000 miles out of warranty, but still has two years (technically, accept for the whichever comes first clause). I was quoted $10,000 dollars for a new engine and service. I don't know of anywhere that charges $10,000 for a new engine and service, (believe me I asked around) the average labor was between 700-1500, not including the cost of the engine (which they claim is $5000 comps I found used low mileage were about 1500). I submitted my service paperwork, but since my car wasn't serviced at the dealership that automatically counts against me, they submitted my records to the District Manager (who you can't talk to and they are "not at liberty" to disclose his or her information) and said they can "help me out" by knocking off some $ and I would owe $3,848. That's pretty much just the cost of the repairs at regular auto shop. So they pad the bill so it looks like your getting a significant discount, and because I had it serviced at another location it was deemed to be a "lack of service" and I should feel lucky and grateful that they even "worked" with me at all. We asked Eric for a breakdown of the quote and he said he cannot provide that till we either agree or decline service. Buyer Beware!! The cars are poor quality and the service is even worse. I will never buy another Mazda and I most certainly wouldn't recommend John Hine.

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No
Employees Worked With
April 28, 2017

"Terrible experience with Tabitha Service Agent"

- midnite11

We bought our 2009 Mazda from John Hine Temecula Mazda. We have been bringing it back regularly since then for our servicing. It has been an overall good experience…until yesterday (4/28/2017). 1. We had a very unusual white powder that has been dropping from somewhere under the dash to the gas pedal area for a few weeks and decided to bring it in for analysis. Car is running fine. No smell. No other issues. 2. We made a 7:00 am appointment. At 7:00 am we were still waiting for the gates to open. This was the first confusing item of the day. I had an appointment, but nobody was there. 3. Eventually doors opened and we were greeted by the service agent Tabitha. I all the years since we have been bringing in our car we have never worked with Tabitha. She could have been there but we always worked with someone else. 4. I explained the “white powder” issue and we went out to the car together to show her. 5. Her initial comment was “Ok, we charge a $125.00 service fee. Are you going to leave the car with me? 6. I found this to be a very interesting question. What does this mean exactly? If I don’t leave it, then it can’t be investigated. This was the second confusion of the day. However I of course said yes. I mean that’s why I’m here right? OK. Paper work done and the typical “I will call you as soon as I hear something”. 7. It’s 12:30 pm (5+ hours later) and no call. I happened to be out and in the John Hine Temecula area so I stopped by and went in to find out status as this amount of time lapse with no call has NEVER happened to me before. 8. Asked Tabitha for some kind of status. It’s been 5+ hours. Her response: “They are taking the car back now”. 9. I said: WHAT? I brought the car in at 7:00 am, per my appointment, and you are just now taking it back for investigation??? 10. She said yes. I said why? Here comes the third confusion of the day! She said “well you said you were going to leave the car with me today”…. 11. So I said “well yeah I brought it in to be looked at”. And then I said “then what was the purpose of me making a 7:00 am appointment? 12. Fourth confusion of the day. She said that appointment was to “see me”. 13. Her attitude and lack of communication effort was quite astonishing to me at this point 14. What I found out is apparently “leaving the car with me” basically means your car is now at the back of the line of any other existing cars that are waiting for investigating/analysis. 15. That in itself is not an issue with me. The issue was the fact that I made an appointment at 7:00 am and if they were NOT going to be able look at it in a relatively short period of time then that piece of information should have been communicated to me. That is how I, as a customer, would expect to be treated. 16. A couple of hours later I did get a call from Tabitha explaining that nothing could be found and also recommending a couple of other servicing all of which were expensive. I declined. We hung up. 17. About an hour after that I got another call from Tabitha indicating car is ready and she is finalizing the paperwork. 18. I left the house to go pick up the car. 19. Arrived, and paid the cashier. The car was out front. Opened the driver door and there we saw a panel laying on the floor along with white powder. My wife had already seen this and went back inside. 20. Next thing I know a Technician comes out and “Apologizes” and told us he had requested the powder to be vacuumed up and panel reinstalled but “they did not do it”. He took it back to fix these two issues. 21. I went back inside to visit Tabitha. 22. I said “you called me and told me the car was ready”. Her response: “Yeah, I know they didn’t put the panel back. They are doing it now”. I said “there is still a bunch of white powder on the floor beneath the Gas Pedal”. Here comes the Fifth confusion of the day. She said: “Well we don’t vacuum inside of cars”. Interesting as the technician had already told us he had requested this. 23. My final thought here: Never during the course of any of these confusions during the whole day did I ever hear Tabitha say: “I’m sorry”. Heard if from the technician, but not from her. 24. Needless to say, we will not be back.

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No
Employees Worked With
May 02, 2017 -

John Hine Temecula Mazda responded

We appreciated your feedback about your recent experience, with our service department. First and foremost we want you to be satisfied and readily admit that we could have done much better in the area of communication with you and within our own department. You shouldn’t have had to wait until after 12:00 and inquire on your own as to the status of the vehicle especially since it was the first appointment of the day Keep in mind, we open the doors at 7:00 but the first appointment isn’t until 7:10 (as was yours). We should’ve been proactive and called you and let you know the status (regardless if it had been looked at or not) much sooner than that. Please accept our sincere apology. As far as the panel goes we dropped the ball in our internal communication and checks and balances in making sure that the vehicle was 100% in order prior to you taking delivery. As a general rule, we don’t vacuum vehicles but in this case, because of the powder issue, it should have been done. We are very sorry that this didn’t take place prior to you being informed that your car was ready and then you having to discover it on your own. We so sorry as a result of this that we didn’t charge you the normal $125 diagnosis fee that was agreed upon. We’ve also put measures in place to insure that communication and issues like these don’t happen in the future. If you do decide to let us earn your trust again, we are certain that your recent experience is definitely the exception to our (and Tabitha’s) excellent history standard of service that we strive to achieve. If you have any further concerns please feel free to reach out to me directly. Bill Brumbaugh, VP/GM John Hine Temecula Mazda "I Got Mine at Hine... Get Yours Today!" TemeculaMazda.com 951-553-2000

November 30, 2015

"Don't wait for service if you have to be somewhere."

- Kc12

Was quoted an hour and a half for recall work. I was early for my appointment to check my car in, and two hours post appointment, I was still waiting for my car..

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No
Dec 15, 2015 -

John Hine Temecula Mazda responded

I am sorry to hear you did not have a pleasant experience with John Hine Temecula Mazda. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation. Best, Bill Brumbaugh- General Manager 951.553.2000

September 20, 2015

"Professional and timely."

- TrudieWS

The service department is excellent when it comes to diagnosing and advising the appropriate service required to repair what is needed. In the past years I have never been pressured into doing any repair or replacement that was not absolutely mandatory in order to keep my vehicle in good maintenance and repair.

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Recommend Dealer
Yes
Employees Worked With
Rene Adame
Oct 01, 2015 -

John Hine Temecula Mazda responded

Trudie, thank you for your kind words. We feel our service department is what makes John Hine Temecula Mazda special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Bill Brumbaugh- General Manager

August 26, 2013

"In April I had some warranty work done by this dealership..."

- ronaberit

In April I had some warranty work done by this dealership which included an electrical short, window motor and a inner axle support bearing. Shortly after I went to check my fluids when I noticed my brake fluid cap was off just setting aside. I tried to put it back on but realized the cap was broke. I called them right away and of course they denied ever touching it. Then my abs light and break light came on and I took it to a mechanic. When they diagnosed it it was the abs wheel sensor on the same side they had repaired the wheel bearing. O.k so no big deal things go bad. But when they took off the wheel that sensor was zip tied to the upper control arm and the bolt had been broken off inside. Also when they changed the wheel bearing they used the same lock nut and didn't lock it. Which I was told can be dangerous. I understand that thing arise while repairing vehicles but this should not have been left this way. Nor be something I now have to pay for since my warranty is expired. I know they will deny doing anything of the sort. The zip tie was new so It couldn't have been from 3 years ago when my brakes were done. Also I would have thought that if the mechanic seen something like that they would automatically bring it to your attention. I always thought that bringing your car to the dealer for repair was best but after this experience I'm not sure.

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Recommend Dealer
No
Employees Worked With
Eric Kelley
October 26, 2012

"I brought my MX-5 in for an annoying rattle that was..."

- MEPeters04

I brought my MX-5 in for an annoying rattle that was making my commute miserable. Kristina said they would take a look at it, along with a tune-up. To my surprise, it was fixed and runs quiet and smooth. It is amazing. Also, after the work and payment, Kristina explained to me the nature of the problem and how it was fixed. She is very professional and treats customers with respect. Kristina is sincere and provides great customer service.

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Yes
Oct 29, 2012 -

John Hine Temecula Mazda responded

Thank you so much for your 5-Star Review. We are so glad Kristina was able to provide you with such great customer service. We believe in treating our customers with the utmost respect and making sure they leave with no questions unanswered. We look forward to working with you again in the future. Sincerely, Bill Brumbaugh, General Manager

August 09, 2012

"Took our daughter's Mazda 3 in for routine servicing a..."

- mnapier

Took our daughter's Mazda 3 in for routine servicing a few weeks ago. Three days later her a/c went out. We couldn't schedule a time that was good for us and Temecula John Hine to get it repaired, so we took it to another Mazda dealer in our area. They told us her ac ran out of the necessary fluid to run the unit. They also mentioned all her other fluids were low. We thought that was odd, she just had it serviced a few day prior and her car doesn't have any leaks, it's a relatively a newer car. Our only conclusion is that the service department didn't do their work properly, the work we paid for. We bought our daughter's car at Temecula John Hine or son bought his there as well, we are pretty loyal consumers. We have had nothing but poor customer service since. We are in the market fora Mazda CX-9. We won't be going to Temecula John Hine for buy it.

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Recommend Dealer
No
Employees Worked With
Service Dept
Aug 30, 2012 -

John Hine Temecula Mazda responded

We regret to learn of your review. Our goal is to provide our customers with the best service possible. I would like to speak with you regarding your concerns so we can look into this issue and do everything possible to help you. You are very important to us and we would love to earn your trust. At your convenience, please contact us so we can speak with you regarding this matter. I look forward to speaking with you soon. Regards, Bill Brumbaugh, General Manager, bill@temeculamazda.com

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