I bought my first Mazda in June 2013 from John Hine, it's a Mazda 5. Or was, I guess it's the body of a Mazda 5 but 4 years and 66k miles later with regular service, the engine is destroyed. I'm 1000 miles out of warranty, but still has two years (technically, accept for the whichever comes first clause). I was quoted $10,000 dollars for a new engine and service. I don't know of anywhere that charges $10,000 for a new engine and service, (believe me I asked around) the average labor was between 700-1500, not including the cost of the engine (which they claim is $5000 comps I found used low mileage were about 1500).
I submitted my service paperwork, but since my car wasn't serviced at the dealership that automatically counts against me, they submitted my records to the District Manager (who you can't talk to and they are "not at liberty" to disclose his or her information) and said they can "help me out" by knocking off some $ and I would owe $3,848. That's pretty much just the cost of the repairs at regular auto shop. So they pad the bill so it looks like your getting a significant discount, and because I had it serviced at another location it was deemed to be a "lack of service" and I should feel lucky and grateful that they even "worked" with me at all.
We asked Eric for a breakdown of the quote and he said he cannot provide that till we either agree or decline service.
Buyer Beware!! The cars are poor quality and the service is even worse.
I will never buy another Mazda and I most certainly wouldn't recommend John Hine.