John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM

Service I am always pleased with my service at Cambridge motors. This time I had Eric as my customer service rep. Everyone needs to be like him. Explained I am always pleased with my service at Cambridge motors. This time I had Eric as my customer service rep. Everyone needs to be like him. Explained everything to me with my car and kept in touch with me while the work was being done. He deserves a 10 star review! Very courteous and never rushed or made me feel like a number. He should be training or used as an example of GREAT customer service. Kudos to him! I will request Eric next time too. More

Disappointed I would have given 0 stars, but the service guy is helping make up for it. He actually did very good with us, but I still want others to know how we I would have given 0 stars, but the service guy is helping make up for it. He actually did very good with us, but I still want others to know how we were treated before we got there. We called 9 months ago to get a recall fixed on our van. They told us that they would call when parts were in to get us in. We never heard back and we went all winter having these issues that were caused by the recall. Our van would shut off on us while driving, stopping, turning and in the middle of winter this is just terrible! We were almost in more than 5 accidents because of this. Coming to intersections and everything goes out (power steering, breaks) because the van would just shut off... We explained these issues when we decided to keep calling because we did not want anything to happen to us or our children. Still kept being told waiting on parts and there was a line. Finally when I called again to ask, they told me there was 20 people in line, I re-explained our issues and that it was still happening and he told me that he would put priority on ours. 5 minutes later he calls to say that there is one sitting on the shelf... if there was one on the shelf then why had we not gotten a call earlier to come in?! If we had been in an accident because of this recall not being done, someone would have been sued!! This was ridiculous!! And then for it to be sitting on the shelf... Seriously?! I know someone personally that did not have the issues related to the recall, but their dealership called them right away to let them know about the recall and get them in to get fixed. Now that is service! We did not buy our van from John Hirsch's Motors but when we first called we should have been able to get in ASAP knowing the issues we were having! Now, the service guy when we got there was very nice and helpful so that is why I am giving a few stars. Although, again I was disappointed with the service because the tech took so long looking at an issue that wasn't related to the recall (and in fact my husband already knew about and was going to be fixing) that he couldn't get the recall done in time before closing. I missed an appointment I had after that and had to make a second trip the next day to come get my van. But our service guy got us in a nice rental. Had I been told earlier of this issue he was looking at, I could have explained that my husband knew and was going to take care of it and he could have gotten the recall done in time. More

Check Engine Light Blinking Solved the problem and repaired the engine on my Silverado with no complains on my part in a minimum amount of time for that type of repair. Solved the problem and repaired the engine on my Silverado with no complains on my part in a minimum amount of time for that type of repair. More

Leaking tire resolved Went to dealership with issue of unable to keep air in a tire. As I have sensors in all 4 for psi, decided to take this to dealer. Was able to get i Went to dealership with issue of unable to keep air in a tire. As I have sensors in all 4 for psi, decided to take this to dealer. Was able to get in right away, found that I had a nail in the tire, causing the leak. Easy repair, in and out very quickly. Also, found new person at dealership (ERIC) to also be informative on issue of depleting battery on my vehicle. I do not use it that often, and seems the life of battery is drained by no use over time to a degree I was not aware of. Good advise from Eric. Cudos to John Hirsch on sales satisfaction on this purchase initially (TOM) and in what service I have experienced so far here!!! More

Great!! Oil change/tire rotation...great service from John Hammer and everyone in the service department. Can't beat their friendliness and their helpfulness Oil change/tire rotation...great service from John Hammer and everyone in the service department. Can't beat their friendliness and their helpfulness and their fast service. More

Customer Sevice Excellence All my visits for service are always excellent. Usually for normal maintainer like oil changes and tire rotation. They are always thorough and provi All my visits for service are always excellent. Usually for normal maintainer like oil changes and tire rotation. They are always thorough and provide a maintenance check and let me know about recalls and warranty type maintenance.. I bought my Equinox 2010 there and I trist them with it completely. This time I had a probl with the transmission and they helped me not only fix it but gave me a loaner and also called GM to help me get assistance in paying for the repair. Dave was the tech and he was always friendly and proactive in helping me. Thank you DAVE, you made my day!!! More

wheels replace during warranty We are very pleased and they were so accommodating. Very friendly and courteous. Also had service done which is always excellent!!! Thanks John an We are very pleased and they were so accommodating. Very friendly and courteous. Also had service done which is always excellent!!! Thanks John and Taylor Love my new wheels!!! More

Routine maintenance Great experience at Hirsch Motors. Jon Hammer is awesome. Always tries to keep tabs on maintaining my vehicle and suggests what we should do next ti Great experience at Hirsch Motors. Jon Hammer is awesome. Always tries to keep tabs on maintaining my vehicle and suggests what we should do next time. I really appreciate that. More

Excellent service I called and was able to get an appointment right away. Had oil changed and tire rotated. Everything was completed in a timely manner. Thanks for the I called and was able to get an appointment right away. Had oil changed and tire rotated. Everything was completed in a timely manner. Thanks for the shuttle service. Very nice touch. More

Excellent service. I had tires balanced an alignment and an oil change everything was perfect. John Hammer in the service team always go out of their way to please the I had tires balanced an alignment and an oil change everything was perfect. John Hammer in the service team always go out of their way to please the customers. I've bought a number of automobiles from this dealership and would never go anywhere else !! More