Everything was first class and it seemed Matt really cared about taking care of us. He answered all questions with good solid answers including one he had to consult with some one about the answer. The department manager (I have forgotten his name, I am sorry) was equally as helpful and caring. The only downer at all was the young lady who had us filling out paper work. It was late in the day and she probably was tired but she did not have the same caring attitude the others had and seemed impatient when questions came up. Over all a very good experience.