John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM

Oil changed, tires rotated. I have been getting my vehicles from Cambridge dealership for a long time and I have utilized there services. They know me by name and vehicle. I fee I have been getting my vehicles from Cambridge dealership for a long time and I have utilized there services. They know me by name and vehicle. I feel welcomed and appreciated when I come in. They have made changes in there customer service, they brought back "true old fashion" customer service and I feel special and my car is being well taken care of, thank you very much. :) More

In top of the problem. The recalled part was causing a malfunction of my van. They repaired it in a couple of days. They gave me a nice loaner van. Excellent service. Than The recalled part was causing a malfunction of my van. They repaired it in a couple of days. They gave me a nice loaner van. Excellent service. Thanks. More

Oil change Got to the dealer a little early for my appointment. They took my sub in and no time I was on the road. The worker were nice and I left feeling good Got to the dealer a little early for my appointment. They took my sub in and no time I was on the road. The worker were nice and I left feeling good More

Heroic Recovery I took my car in for service to make sure everything was in working order before a trip to a remote area. After oil change, brakes and replacement wh I took my car in for service to make sure everything was in working order before a trip to a remote area. After oil change, brakes and replacement wheel bearing/hub and several hundred dollars, I was quite confident for the trip. It turned out the part for the wheel bearing/hub was defective, giving us much concern we could experience a breakdown in the middle of nowhere. On our return, I expressed my unhappiness to Jon Hammer on phone. Jon immediately said to come in the following day at my convenience and to look him up for service. When I came in the following day, Jon was right there to say they would diagnose the problem, ,fix it, and get me on my way. My impression was that fixing my car was the most important thing in Jon's and the technician's day. The problem was diagnosed, explained to me and repaired at no charge in short order. After a needed free car wash I was on my way. When I was in business, I always told my staff handling complaints well is the best way to retain customers. Exceeding customer expectations immediately is a heroic recovery in my book. Jon Hammer and the staff at John Hirsch's Cambridge Motors provided that for me. More

Poor service department Had to return vehicle to service multiple times with problems from service techs/ mechanics. Did not fix engine problem correctly, returned car with i Had to return vehicle to service multiple times with problems from service techs/ mechanics. Did not fix engine problem correctly, returned car with in lesser condition then they received it in, and caused damage to vehicle doing diagnostic. However service writers are very nice and understanding. More

Very easy to work with Had a electronic problem. Called Jon {in service} and talked to him. He got me in that afternoon. A tech looked at it and said it would take some time Had a electronic problem. Called Jon {in service} and talked to him. He got me in that afternoon. A tech looked at it and said it would take some time. I was given a loaner to use and told that they would keep me informed. That was Friday. Taylor called me Monday to update me. She said that it would take another day or so to complete and would keep me informed. Taylor called me about noon Tuesday and said that my truck was ready and to come in when I could. Went in that afternoon, saw Taylor, signed one peice of paper and was out of there, newy washed truck and all. Jon and Taylor were very nice to work with and I will be back. Thanks again, Daryl P.S. Please pass this on to Mark K. More

Leasing car A great experience with all phases of leasing my Dodge Dart at John Hirsch"s Cambridge Motors. Jane did a great job with my lease. A great experience with all phases of leasing my Dodge Dart at John Hirsch"s Cambridge Motors. Jane did a great job with my lease. More

Oil Change Had appointment for oil change and inspection, done in just over an hour . Staff is friendly and helpful. Haven't had any issues so far. Had appointment for oil change and inspection, done in just over an hour . Staff is friendly and helpful. Haven't had any issues so far. More

Disappointed with appointment I had a 9am appointment, I was asked if I would be waiting or dropping off. I was told 1.5 hours to do recall item and hook up to diagnostic. I electe I had a 9am appointment, I was asked if I would be waiting or dropping off. I was told 1.5 hours to do recall item and hook up to diagnostic. I elected to drop off. 3.5 hours later it was not completed yet. I called to speak to management 5 hours later and was told they get to the cars of the people who are waiting first then get to the drop offs. But I had a 9am appointment!! Very disappointed that I made an appointment for a particular time and was put off until waiters were taken care of first. More

Great Service I would highly recommend this establishment to any one looking to purchase a new or used vehicle. The service center is easy to work with. Over all t I would highly recommend this establishment to any one looking to purchase a new or used vehicle. The service center is easy to work with. Over all the whole team is professional and courteous. The free popcorn is good too. More