John Jones Auto Group - Salem

Joe did an amazing job. He met us at the door, walked us thru the process, and walked us out the door. He went above and beyond to help us get the vehicle we wanted, and the He met us at the door, walked us thru the process, and walked us out the door. He went above and beyond to help us get the vehicle we wanted, and then some. We would highly recommend stopping to see Joe! More

David Rodgers at Salem was very knowledgeable and immediately put us at ease. He let us take our own driving route to test the vehicle and it helped in our buying decision. Hands down, it was the bes immediately put us at ease. He let us take our own driving route to test the vehicle and it helped in our buying decision. Hands down, it was the best car buying experience I've had in years! More

By far the worse salesman I have ever dealt with. I don't normally write reviews but this should help people go to a dealership that treats you better. I still don't have my second key after a month. I don't normally write reviews but this should help people go to a dealership that treats you better. I still don't have my second key after a month. I can't figure out if they handed the buffer to a 16 year old or a chimpanzee. The whole truck is trailed and multiple burns. I would suggest finding a different dealership More

My husband and I were mislead and lied to several times by the salesman and told us vehicle passed inspection since purchase we have had to put over 3,000 dollars in said purchase since this past November by the salesman and told us vehicle passed inspection since purchase we have had to put over 3,000 dollars in said purchase since this past November which is bull yes it was used but we drove it 2 times and it's been in shop repeatedly since. What happened to good quality customer service we will never buy another vehicle from John Jones again neither will either of our families an they buy new vehicles every 2 years. SOME PEOPLE DON'T HAVE MONEY TO THROW AWAY LIKE THEY THINK. We work hard for what we have and since we didn't purchase new we were treated very badly More

Steve Caudill was great to work with. We showed up just to see what trucks they had on the lot, told him what we were looking for and he showed us what they had. Steve spent his day working hard to get us to see what trucks they had on the lot, told him what we were looking for and he showed us what they had. Steve spent his day working hard to get us in the right truck! He and the manager, were both very patient with us as we were indecisive. We are very happy with our purchase and overall experience as it was the best buying experience we have had. We will be back for our next purchase! More

ADRIENNE HOAR!!!!!! JUST WANT TO GIVE SHOUT OYT TO HER FOR HER EXCELLENT SERVICE. SHE WAS VERY ATTENTIVE TO ALL OF OYR CAR NEEDS. SHE MADE SURE WE HAD THE BEST SERVICE. SHE WAITED WITH US AND ALL SHE WAS FOR HER EXCELLENT SERVICE. SHE WAS VERY ATTENTIVE TO ALL OF OYR CAR NEEDS. SHE MADE SURE WE HAD THE BEST SERVICE. SHE WAITED WITH US AND ALL SHE WAS VERY GOOD I WOULD RECOMMEND ANYONE AND EVRYONE TO GO TO HER FOR ALL YOUR CAR NEEDS. IF YOU SEARCHING FOR THAT NEW CAR THAT FIR YOU AS A PERSON SHE IS THE WOMAN TO PAY A VISIT. TO ALL OTHER EMPLOYEES WE MET THANK YOU ALSO. THEIR WHOLE TEAM WAS GREAT. THEY MAKE U FEEL AT HIME IN THEIR PLACE OF BUSINESS. More

Mike Atchison, as always, came through for me when I was looking to get back into an SUV. I have purchased numerous vehicles from Mike and if and when I decide to trade again, I will contact Mike. He's the looking to get back into an SUV. I have purchased numerous vehicles from Mike and if and when I decide to trade again, I will contact Mike. He's the best!!! More

Donnie was great to work with. He was kind and courteous and we felt no pressure to buy. We would highly recommend him to anyone needing a new car. Exceptional customer service! and we felt no pressure to buy. We would highly recommend him to anyone needing a new car. Exceptional customer service! More

Just wanted to give Steve Caudill, who showed me the car and Jason Roberts (Sales Mgr.), who also came in and personally talked to me during the paperwork process, my top rating. I was looking for a nice and Jason Roberts (Sales Mgr.), who also came in and personally talked to me during the paperwork process, my top rating. I was looking for a nice low mileage used very fuel efficient vehicle for my work commute to avoid putting on so many more miles on my truck, and came away very happy with a very nice Ford Focus they had. I was also impressed with the quantity and great selection of their entire inventory they had on their lot. I have been to other dealerships in the past, and after my experience here, I will be going back every time for any future purchases for myself and my family. Steve was very friendly, honest and honestly the best salesman I have had an experience with buying a vehicle. He has earned my lifetime loyalty. I originally found the vehicle on Cargurus while researching vehicles, and traveled to Salem to see the vehicle in person, and Steve far exceeded my expectations and was super friendly, helpful and knowledgeable while comparing and looking at vehicles. I have a friend and co-worker who has bought all his vehicles from John Jones in Salem for his entire lifetime, and now I can see why. You can add me to the list of future loyal and happy customers of John Jones and Steve Caudill for their outstanding honesty, integrity and service! Thank you Steve for your style, approach, honesty and for making this purchase a great experience! Myself and my family will be back! Sincerely, Doug More

I purchased my new Chevrolet Traverse from Jaelin Hoar. I appreciate his help explaining the the features of the vehicle. I had some questions after I left and he was very responsive and spent time walki I appreciate his help explaining the the features of the vehicle. I had some questions after I left and he was very responsive and spent time walking me through my questions. I will definitely go back to John Jones Auto Group for my next vehicle! More