John Jones Auto Group - Salem

Ted Byrd is great, very respectful and had a lot of integrity in our interaction. He made it a point to remember our Kids names and never got it wrong. You know how Michael Scott was a great salesman integrity in our interaction. He made it a point to remember our Kids names and never got it wrong. You know how Michael Scott was a great salesman and his customers loved him? That’s Ted! ( Without the other Michael Scott idiosyncrasies, I’m sure). Our buying experience was lengthy, but it was because they promised to do so much to the used car after purchase - which they did! On top of that, when they picked up the Jeep we bought, they dropped off a great loaner car for the duration. In one instance, Ted forgot a MINOR detail and jokingly, I gave him a little grief about it. Without hesitation, he said he would make it right and he did. He kept every promise made and was up front about promises he couldn’t make. My wife loves her car and we are very glad to have met Ted. Thank you for an awesome experience! Very sincerely, Tom More

If I could give a zero star I would. Always have them give you the service report. The car I was looking at had NO oil in it at all. However, it passed their “160 point inspection” so nothing was wrong w give you the service report. The car I was looking at had NO oil in it at all. However, it passed their “160 point inspection” so nothing was wrong with it. They had just driven that car almost 100 miles with no oil in it but didn’t seem to car because it passed their inspection so I must be wrong. I have never seen such horrible, money hungry people. The car I looked at along with it having no oil had 3 major dents on it, a dent in the wheel well, rust on the undercarriage and so much more. However whenever I tried to talk about price and the fact that the car was overpriced based on its specifics, as well as the condition it was in. All I got was “well this car new would be selling for a lot more.” Guess what the car wasn’t new! Which is why the price needed to be discussed. As well as how the car had no oil but passed their certified inspection and how bad it was cosmetically. I also brought up that the car had recalls active but when they looked it up it had none. I found that it had none on theirs because they lied about fixing serious recalls on a car. Ones that pht the new car buyer at risk. They’re a no haggle place but they expect people to pay top dollar for car in only fair condition. I will never be looking at a car from any of the John Jones locations again. If I were you I’d consider thoroughly going over the car and the seri s report before buying a car from them. More

Great Experience. Good people. I traveled about 5 hrs from Wisconsin to complete a purchase with John Jones Auto Group of Salem. Jaelin Hoar was very friendly and helpful to assure I traveled about 5 hrs from Wisconsin to complete a purchase with John Jones Auto Group of Salem. Jaelin Hoar was very friendly and helpful to assure the entire process went as planned. I am very thrilled with my new vehicle, and would recommend this dealership group to others. The GM Scott Geltmaker also assisted in communications ahead of my trip which helped make things come together. Highly recommended from this happy customer. More

As Klein them to put screen on que system of my cadillac Ask service dept to put a new screen on my que system in my cadillac since the heat made it spider web this weekend, said they wanted to replace the w Ask service dept to put a new screen on my que system in my cadillac since the heat made it spider web this weekend, said they wanted to replace the who system for 1700.00 dollars I told them I only needed the screen said if I wanted to purchase a screen somewhere else the would put it in but dis not offer to order me one. I had a mechanic in town put a screen in for me for less than 250.00 I recogn if you don't want spend the big bucks with them they don't want your business. More

Justin at John Jones I needed a car quickly. I told Justin what i wanted, he found it and got the best price for me. I was in and out of there with 2 hours. I would rec I needed a car quickly. I told Justin what i wanted, he found it and got the best price for me. I was in and out of there with 2 hours. I would recommend Justin to anyone looking for a quick hassle free and friendly experience! More

Justin@Scottsburg My husband and I have purchased 3 cars from Justin since 2012. The first time we bought a car from him, he went above and beyond by staying past closi My husband and I have purchased 3 cars from Justin since 2012. The first time we bought a car from him, he went above and beyond by staying past closing time to make sure we left with a new car that day. He is doesn't give you the run around like most dealerships do. He is straight forward and very easy to deal with. We would recommend anyone looking for a new car or truck to go see Justin at John Jones in Scottsburg!! More

Justin at John Jones Best car buying experience I could have asked for. The entire pricess was quick and stress free. He made my first time buying from a dealer a very pos Best car buying experience I could have asked for. The entire pricess was quick and stress free. He made my first time buying from a dealer a very positive experience. More

Justin @ Jone Jones! I hate dealing with dealerships. I used to work in them and have played the games. And it turns me off. However, Justin made my last buying experience I hate dealing with dealerships. I used to work in them and have played the games. And it turns me off. However, Justin made my last buying experience painless and simple. The man went above and beyond looking through options and moved cars to find me what I wanted. Between showing several vehicles and working numbers and deals, the process was simple, and enjoyable. He doesn't play the games that a lot of others do. He's straight forward and I would recommend anyone and everyone to ask for him over anyone else at John Jones, or anywhere else for that fact. In all honesty, I'd pay a bit more to deal with him than to deal with others. Thanks for all your help and work man! It's was smooth and enjoyable. More

This Dealership Gets it. - They are tops in customer service I just purchased a new Corvette from John Jones. Was casually searching the internet - making a few inquiries - when Meagan called me back on Saturday I just purchased a new Corvette from John Jones. Was casually searching the internet - making a few inquiries - when Meagan called me back on Saturday (4/30) with a deal too good to believe. I accepted the offer at around 2:00 PM that afternoon contingent upon them delivering the car to Elizabethtown, KY (Halfway to Bowling Green, KY) that same day. I wanted my grandson - who I only had for that week end to experience the 1st ride in a new Vette. Justin from John Jones met us in Elizabethtown at 6:00. We completed the paperwork in a few minutes. Then much to my surprise, Justin stood in the rain for another 30 minutes as he went over the new features of the 2016 model. I am 61 years old & have purchased a lot of vehicles in KY & TN. I have never experienced that level of commitment to doing the job right. I would recommend this dealer to anyone that shops on line. This dealer understands the shift created by the internet in car sales. They have positioned themselves to take advantage of & market to shoppers across the country. More