John Jones Auto Group - Salem

i have a 2005 chevy silverado 2500LT 4x4 that i love very much. i have had issues with rust at the bottom of all the doors. each time i took my truck to Salem autobody super center that Jeff or Johnny always much. i have had issues with rust at the bottom of all the doors. each time i took my truck to Salem autobody super center that Jeff or Johnny always were very friendly and professional to me, and made me feel more than just a customer. each time the work was impeccable and done with professionalism. the last incident in November 2011 the left rear door had to be replaced and the job that was done matching the paint on a 5 year old truck was perfect, job was done in a very timely manner, and i believe Mr. Jones has done a very good job by having Jeff and Johnny handling the autobody super center. also here in October i had explained to them that their service manager in Corydon had been very rude and was not willing to take care of me with a speedometer problem, which actually had a previous recall, and was told their was nothing he could do to help. Jeff from the autobody super center advise me to speak with the service manager at Salem super center, and the issue with the speedometer was taken care with Chevrolet paying for parts, and me paying the labor which was a very fair arrangement. i met two wonderful service advisors in Salem, Don Skaggs, and Monty Ball. Upon taking care of the speedometer, they performed a 27 point inspection and it was found that there were some agressive issues that needed to be addressed immediately. Monty had quoted all the parts and labor to an exact dollar amount for all of the repairs to be completed, giving me a very fair quote. I set up an appointment and took in my truck and had the work completed. Which Ricky, one of the service techs., did an outstanding job on the repairs. After completion of the repairs, Salem employees were kind enough to wash my truck for free, and I will definitely be returning to have additional service work completed in the near future. I also want to personally thank Bob Hunt, service manager, for his assistance in making sure that the repairs were completed correctly and promptly, and as a former mechanic I have dealt with many dealerships and found that this dealership goes above and beyond to make sure their customers are completed satisfied. I have purchased 3 new vehicles from John Jones, and in the near future I will be purchasing another from them. All my service work will continue to be completed by the Salem service center. My personal opinion, Chevrolet is the best manufacturer on the road! Sincerely, Scott Feather Louisville, KY Devoted Chevrolet Owner (9 New Chevy Vehicles!!!) More

Mr. Atchison was very informative and exceptionally helpful in every way. He worked for us and not for the dollars. We are very happy with the service we received and the vehicle we purchased. Th helpful in every way. He worked for us and not for the dollars. We are very happy with the service we received and the vehicle we purchased. Thank you mike for making a families car dreams come true. More

I bought my 2010 Buick LaCrosse at the Salem dealership in March 2010 only after my dealer in Louisville, failed to get me the deal I needed. Since Salem is about 50 minutes from Louisville I get any kind in March 2010 only after my dealer in Louisville, failed to get me the deal I needed. Since Salem is about 50 minutes from Louisville I get any kind of warranty work done at my local Buick dealership. I recently had a issue that was boarder line warranty work.....Long story short my local Buick dealer wouldn't take care of me. So I went back to Salem and they took care of me with no questions asked. My service Advisor Don Skaggs kept me current on everything they were testing and checking. After their review they ended up fixing the issue at no charge. This is the kind of customer service you expect from a great dealer. My business is secure with them. Thanks Guys!!! More

Overall it was a very good experience. The only complaint is automatically including the dealership warranty and extra protective coating into the price without specifically asking if we wanted the complaint is automatically including the dealership warranty and extra protective coating into the price without specifically asking if we wanted them. After thinking about it a couple days, and deciding to not go with those two things, the dealer was willing to remove them from the price without any problems. More

Our experience was very pleasant. Salesmen and staff were polite and friendly and treated us with value. A very satisfying experience. Mike Atchison did evrything to ensure that we found the exact vehic were polite and friendly and treated us with value. A very satisfying experience. Mike Atchison did evrything to ensure that we found the exact vehicle we were looking for and also did everything he could to be sure we got a fair price on our trade-in. More

mike great every good so far i sure every thing will be good there is a lot of paper work to buying a car it would if there was a shorter process good there is a lot of paper work to buying a car it would if there was a shorter process More

Mike was very informative and worked with us very well. We felt like he was really there to help us and was not just out to make a sale like is the feeling you get at some car lots. We will definitely be b We felt like he was really there to help us and was not just out to make a sale like is the feeling you get at some car lots. We will definitely be back when we are in need of another vehicle. More

I was very happy with the service I got at John Jones in Salem, IN. The staff were so helpfull and explained things well. They were very friendly and kept in touch with me throughout the time they had my v Salem, IN. The staff were so helpfull and explained things well. They were very friendly and kept in touch with me throughout the time they had my vehicle. The work was completed quickly and I had my it back in 24 hours. I am very pleased with how well my vehicle runs and would highly recommend John Jones to my friends and family! Thank you. More

Don was very thorough and very friendly. He explained, in detail, what was wrong with my vehicle and why it was causing my problem. He didn't mind me calling every few hours to get an update on my vehicle's detail, what was wrong with my vehicle and why it was causing my problem. He didn't mind me calling every few hours to get an update on my vehicle's progress, and was even considerate enough to call me to let me know of any problems they ran into. I have a warranty on my vehicle, and he made sure to call them to be sure on my pricing. The price was very fair. Don even told me things to keep an eye on to be sure the problem was fixed! I would highly recommend anyone to John Jones in Salem. More

I called. For information on a truck. Mike atchison helped me he answered all my question on the phone and was very polite. He had the truck ready for me to drive. He did not no me but still had everyt helped me he answered all my question on the phone and was very polite. He had the truck ready for me to drive. He did not no me but still had everything ready. Because of him and the excellent price I bought a new Colorado .I have owned four Toyota tacomas now I will only own cheverolet trucks because of the excellent service More