John Jones Auto Group - Salem

Mike Atchison was very informative. He provided all the answers to my questions and concerns. I appreciate his honesty and care during this process. I would definitely recommend him. answers to my questions and concerns. I appreciate his honesty and care during this process. I would definitely recommend him. More

Mike Atchison was a true professional handling this sale. He was friendly, courteous and certainly knowledgeable. He was very thorough and made me feel comfortable during this transaction. I would certain He was friendly, courteous and certainly knowledgeable. He was very thorough and made me feel comfortable during this transaction. I would certainly recommend using him. More

Mike was very friendly and professional. He looked and looked for a car for my mom. I personally dont think that we would have found her a car without his help. He gave her the best and that was what she looked for a car for my mom. I personally dont think that we would have found her a car without his help. He gave her the best and that was what she needed. We would highly recommend him to anyone looking for a car. Just want to thank him for all his help and god bless you. A wonderful place to go if you need a vehicle..........THANKS MIKE! More

My sales representative was Scott Rose whom I have now My sales representative was Scott Rose whom I have now purchased three vehicles from. Scott worked with me to get the right vehicle with as many My sales representative was Scott Rose whom I have now purchased three vehicles from. Scott worked with me to get the right vehicle with as many incentive price deductions as possible so that I paid as little as possible for the vehicle. I have recommended numerous customers to Scott over the past years. Monte Ball is the service writer whom I do business with most often. Monte watches over the service record on both of my vehicles (both bought here0 and has helped to keep my vehicles in the same condition as they were when I purchased them. Work is completed on time and when the weather permits I am given a courtesy wash on the vehicle. John Jones and I also have a wonderful arrangement where I drop the vehicle off on my way to work, someone takes me to work, they bring the vehicle to me when the work has been completed, and I stop off at the end of the day to pay the bill or do so over the phone. I do not have the inconvenience of sitting in a waiting room while my vehicle is being worked on. This is greatly appreciated. More

I had mechanical issues within hours of driving the vehicle off the lot, although there was no warranty (unless I wanted to purchase one for about 4 grand), I expected not to have any problems that soo vehicle off the lot, although there was no warranty (unless I wanted to purchase one for about 4 grand), I expected not to have any problems that soon, on a $16,000 vehicle. I called the next day and they wanted me to wait 5 days to bring it in so they could look at it, which was unacceptable, We were able to get in the next day only after we put the loan application on hold at our bank. They still wanted us to pay half the repair on something that should have been found when then sold a GM CERTIFIED USED VEHICLE. After we declined the offer to split the cost of the repair and asked for our trade-in back and cancel the deal( as we were advised by our bank to do if they would not cover the cost of the repair) , They did agree to front the whole cost after they realized we were willing to walk away over $180.00. WE had an very good and Friendly salesman would probably go back but will be very cautious the next time. More

I recently got a pre-owned Buick Rendezvous from John Jones in Salem. My salesman was Jabin Apple and he has done a great job explaing my vehicle and answering the questions Ive had since purchasing the Jones in Salem. My salesman was Jabin Apple and he has done a great job explaing my vehicle and answering the questions Ive had since purchasing the car. After setting in the hot sun, my rearview mirror came detached from my windshield. I got a kit to reattach it but I was not sure how to reattach it. I went to the service shop to make an appointment to have it reattached, but Monte instead helped me attach it almost immediately for free. I am very pleased with the service from Jabin and would highly recommend Monte and their service department! Thank you, D.Helsel More

I bought a 2010 Chevy Cobalt from the John Jones in Salem, IN last year. The people there are all so wonderful. They really know how to make a person want to come back for all of their service and repa Salem, IN last year. The people there are all so wonderful. They really know how to make a person want to come back for all of their service and repairs. I wouldn't even consider taking my car anywhere else. A special appreciation goes out to Mr. Monte Ball who shows a great deal of friendliness to each customer he deals with. Thanks for the great experiences! More

I am a return customer because I am treated with I am a return customer because I am treated with respect.I have been dealt with by all friendly & polite people. Mike worked with & for me.I woul I am a return customer because I am treated with respect.I have been dealt with by all friendly & polite people. Mike worked with & for me.I would have chosen a car that wasn't really suitable for me & my needs. He is a very patient man! More

He really worked to get us the best price on our truck.He was very friendly and honest.It was a pleasant experience that is why i wrote this review. was very friendly and honest.It was a pleasant experience that is why i wrote this review. More

We recently purchased a 2011 Malibu at John Jones GM City. We decided on the Malibu at the advice of our son and we've been very pleased with the car. Throughout our lifetime we've worked with numerou City. We decided on the Malibu at the advice of our son and we've been very pleased with the car. Throughout our lifetime we've worked with numerous car salesman. After our experience with Jabin at John Jones in Salem, Indiana, we're happy to say that Jabin has moved to the top of our list of car salesman. The entire process of buying the car and the service we've received since has been second to none. We had a handful of questions after we purchased the car and Mr. Apple took the time to drive from Salem to our home in Medora to answer all of our questions. Still yet, he continues to follow up with us on a regular basis just in case we have any other questions. From our past experience this level of customer service is not the norm in the automotive business. Each time we have a question he knows the answers and the few times he has not he's found the answer and promptly called us back with the requested information. Thank you very much, and we look forward to recommending you to our friends and family. More