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John L Sullivan's Roseville Kia

Roseville, CA

3.3
548 Reviews

780 Automall Drive

Roseville, CA

95661

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548 Reviews of John L Sullivan's Roseville Kia

August 31, 2021

I love coming here for my service great customer service they’re always done when they say my car will be ready facility is clean they explain everything to me all my needs are always met! Lacey was beyond More

by ogg.ds66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
Sep 01, 2021 -

John L Sullivan's Roseville Kia responded

Thanks for the great review! We're happy to hear that Lacey met all your needs. Thanks for the confidence in John L. Sullivan's Roseville Kia!

August 27, 2021

Terrible place to buy a car dont you ever go inside they dont let you get out realy anoing and over price their cars a lot! More

by Luizorcy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Danner
Sep 14, 2021 -

John L Sullivan's Roseville Kia responded

We strive to make the buying process seamless and I'm so sorry this wasn't reflected to you. I would be grateful to touch base with you directly to make sure all of your concerns are addressed properly. We certainly want to provide a better experience than what you have described. Would you please give me a call at your convenience? Thank you, Marina Korneyenko - CSI Manager - 916-783-1000 ext 17399

August 11, 2021

Kenneth was a great help and great at helping me look for a new car. If anyone is coming to this location I would recommend him he is very friendly and great to work with. More

by Haydentwin1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth , Sherry Lawson
Aug 12, 2021 -

John L Sullivan's Roseville Kia responded

Thank you for reviewing and recommending us! We're delighted that Kenneth was such a help to you, and we hope to have the pleasure of working with you again down the road. Safe travels! - the John L. Sullivan's Roseville Kia team

July 26, 2021

Car broke down on the highway towed to dealership and was greeted by Jeff Poniatowsk.. Even when they wer're booked for the rest of the day he understood our situation and got us back on the road in a hour.. More

by dad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Poniatowski
Jul 26, 2021 -

John L Sullivan's Roseville Kia responded

Thanks so much for your amazing review! We are so happy that our team could help you out in what was surely a stressful moment on a very special day! It's great to hear that Jeff was able to come to your aid right away and get you back out on the road safely. We really appreciate your kind note, and we will let the team know how much you appreciate their work!

Jul 26, 2021 -

dad responded

It looks like I forgot the quality of work. I'm sooo sorry. The quality of work was a BIG FIVE

June 27, 2021

This service department went above and beyond to deliver the service I needed and performed the recall on my vehicle without an appointment More

by g.mooring61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Poniatowski
Jun 27, 2021 -

John L Sullivan's Roseville Kia responded

We love when we can deliver the excellent service and care we strive for. Thank you for doing business with the John L. Sullivan's Roseville Kia team - we hope to see you again down the road!

June 21, 2021

Best buying experience! Our Sales Consultant, Kenneth, answered all our questions without pressuring us. Kenneth was personable, knowledgeable, and professional, making the car buying experience a breeze. More

by Daniellag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth, Donte McGinnis
Jun 22, 2021 -

John L Sullivan's Roseville Kia responded

Daniel - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful purchase experience working with Kenneth. Drive safely in your new vehicle, and congratulations! We will be sure to let the John L. Sullivan's Roseville Kia team know how much you appreciate their help!

June 15, 2021

The customer service that I received for the oil change was fine. I didn't have to wait at all when I first drove up. The service representatives were friendly and attentive. More

by JRROSS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Poniatowski
Jun 16, 2021 -

John L Sullivan's Roseville Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at John L. Sullivan's Roseville Kia, and if you ever need anything else, don't hesitate to come back and see us again!

June 06, 2021

Made deal on car, got to out the door price and it was 13k over sale price. They added fees for everything including a 5k fee for the market assessment. Said people are paying over msrp and this vehicle More

by Gwain
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry
Jun 11, 2021 -

John L Sullivan's Roseville Kia responded

Gwain - I assure you that we strive for competitive, market-based pricing here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, Marina Korneyenko - CSI Manager - 916-783-1000 ext 17399

June 02, 2021

Hector was very Professional, informative, & friendly! John L Sullivan always goes above & beyond. They always Check everything out! My Cars Performance is Great!! Great care!Thank you Linda Keller More

by Countrygal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector, Jeff Poniatowski
Jun 03, 2021 -

John L Sullivan's Roseville Kia responded

Linda, thank you for the wonderful review of John L. Sullivan's Roseville Kia! We're so happy to hear that our team has always gone above and beyond to care for your vehicle, and we sincerely appreciate your business. Safe travels, and we'll see you again next time!

May 18, 2021

Denise was very efficient from start to finish, explaining everything that was going on with my car. She was very friendly,I even enjoyed listening to how much she seemed to love her job. More

by drangelr10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise
May 18, 2021 -

John L Sullivan's Roseville Kia responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Denise and the John L. Sullivan's Roseville Kia team. Drive safely, and we hope to see you again down the road!