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John L Sullivan's Roseville Kia
Roseville, CA
548 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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548 Reviews of John L Sullivan's Roseville Kia
May 02, 2018
Warranty service Prompt, timeframe expected was met, courteous, professional, technician listened and clarified when asked questions. All items addressed were taken Prompt, timeframe expected was met, courteous, professional, technician listened and clarified when asked questions. All items addressed were taken care of in one stop. Visit was not stressful. More
by KATHYBQUILTS
Verified CustomerEmployees Worked With
Owen Liebe
Helpful April 30, 2018
Five trips to take care of a buzzy speaker I initially brought my car in to have a buzzy speaker checked out. They ended up replacing the wrong speaker. On the next visit, they said that ther I initially brought my car in to have a buzzy speaker checked out. They ended up replacing the wrong speaker. On the next visit, they said that there wasn't anything wrong with the speaker. Finally they realized that the speaker was, in fact, defective and scheduled a fourth visit. At this time, I waited for 3 hours for them to discover that they had the wrong part and that I would have to schedule a fifth visit. They then informed me that the speaker was on backorder because, apparently, this is a problem with quite a few cars. On my fifth visit, they arranged to have the car picked up and dropped off for me rather than having me come in and drop it off. And on the fifth visit, they finally replaced the correct speaker and it works. I personally had to make 4 trips in to the Kia dealership to get this resolved, and my husband made an additional trip to drop off tools that they left in our car after it being serviced. Total, I put over 100 miles on my car driving back and forth, and spent at least 15 hours in transit or waiting for my car. I find this unacceptable. The manager did arrange pick up/drop off service for the final trip, but it should have been offered much earlier. Not only that, but the time I spent taking care of this on my precious days off is time I'll never get back. Doing something on the fifth trip in that should have been done on the second or third trip doesn't begin to make it right. I will say that the driver (whose name I don't know) was fantastic; he was very friendly and took great care of me. More
by sarah.russell2917
Employees Worked With
Randall Watkins
April 30, 2018
I love Roseville Kia I came to buy my first car here and I was nervous so I brought my mom with me but Lance was very reassuring and caring so he made my experience even m I came to buy my first car here and I was nervous so I brought my mom with me but Lance was very reassuring and caring so he made my experience even more worthwhile! Thank you Lance for being patient with me and helping me get my first car! Adrian was also very caring and funny! More
by denishanorman
Employees Worked With
Adrian Sanchez, Lance Stuart
April 30, 2018
Easy and friendly Customer service was great with Johnny Bravo and Joe DuVall, Did not expect to purchase a car today but could not resist the deal that was offered. Customer service was great with Johnny Bravo and Joe DuVall, Did not expect to purchase a car today but could not resist the deal that was offered. More
by Dee Arts
Employees Worked With
Joe DuVall, Jonathan Bravo
April 28, 2018
Excellent Service On a previous visit, I was helped by Jonathan Bravo-Ortega. When I returned, I asked for him. He was very helpful, knowledgeable, and friendly. I w On a previous visit, I was helped by Jonathan Bravo-Ortega. When I returned, I asked for him. He was very helpful, knowledgeable, and friendly. I would return to him, and I would recommend him to anyone. More
by CCar
Employees Worked With
Jonathan Bravo
April 27, 2018
Amazing Management great service and awesome people. always reliable upfront customer awareness and fair . they help me when they didn't have to go the extra mile but Je great service and awesome people. always reliable upfront customer awareness and fair . they help me when they didn't have to go the extra mile but Jeff Billman did that for me. Thank you Jeff More
by ALPHENE69
Employees Worked With
Jeff Billman, Lance Stuart
April 27, 2018
Empty promises Dealership made promises they couldn't hold up to. They made me a deal with no money down, then called me a week later telling me I needed to put $150 Dealership made promises they couldn't hold up to. They made me a deal with no money down, then called me a week later telling me I needed to put $1500 down! More
by kaymelty
Employees Worked With
Chad Svoboda, Adrian Sanchez
April 27, 2018
Amazing experience I was extremely picky when looking for my car, but Miguel was so patient with me and found me exactly what I was looking for. I was extremely picky when looking for my car, but Miguel was so patient with me and found me exactly what I was looking for. More
by Sydney1127
Employees Worked With
Miguel Manzano
April 27, 2018
Friendly and helpful service Justin guided me through how to use the information screen In the stinger I test drove and told me all about the LoJack system which I didn’t know any Justin guided me through how to use the information screen In the stinger I test drove and told me all about the LoJack system which I didn’t know anything about. More
by Jdog77
Employees Worked With
Justin Rodriguez
April 27, 2018
Happy to find out that all I needed was a new battery! I have used Roseville Kia for all my services since I got my car 6 years ago. The guys are always very helpful, always had good service, never do unwa I have used Roseville Kia for all my services since I got my car 6 years ago. The guys are always very helpful, always had good service, never do unwanted work. I will continue to take my care there. More
by maggiegallego
Employees Worked With
Ken Dennis, Rick Borja
