John Lee Nissan

Very dishonest dealership I found a used car online at John Lee Nissan that I was interested in. I called and talked to them and asked numerous questions about it since it was I found a used car online at John Lee Nissan that I was interested in. I called and talked to them and asked numerous questions about it since it was over 5 hours away from me. They assured me that the car was perfect, it had just been serviced, and there were no issues with the car. I put a deposit down on the car and scheduled a day to come get the car. I arrived at the dealership and the car wasn’t in the condition they had told me. I specifically asked if any of the wheels had curb rash and a few other things about the body. They told me there was no damage, which was a complete lie. I still was interested in the car. So I went to take it for a test drive, before driving the car I noticed the coolant reservoir was empty and one of the tires had low air pressure. They had told me the car was completely stock, that was a lie also. The car didn’t have a muffler and other things had been messed with. I still wanted the car because they assured me it had been serviced and there was nothing wrong with it mechanically. I bought the car and made the 5 hour drive home. As soon as I got the car home the check engine light came on, service awd light came on, the awc fluid was completely empty, the car was leaking coolant and the brakes were squealing. Not to mention other things broke on the car the first week. The car needed over $7,000 in repairs right off the bat. I called back to let them know the condition of the car and find out what exactly they serviced. I spoke to the GM of the dealership and the service manager directly. The service manager had no idea about certain fluids on the car or what they even did in relation to the drivetrain. They didn’t service anything on the car and didn’t do any recall or warranty work that was due. On top of that I asked about getting a spare key. They told me it was $260 for the key and programming from the dealer. I declined purchasing the spare key and then later called to see how much it was. The spare key and programming from the dealer was only $160. They tried to upcharge me $100 for a spare key. They were extremely deceitful throughout the entire process. They told me I could purchase a 3 year/ 36,000 mile warranty with the car. But then during signing the paperwork told me the car didn’t qualify because it had been modified. Even though they told me the car was stock. Save yourself the hassle and go to an honest dealership. More

2nd Nissan and the best experience with Orlando Orlando was courteous and patience and helped us get what we wanted. It was the best experience we have had with a sales rep. Thank you Orlando. Orlando was courteous and patience and helped us get what we wanted. It was the best experience we have had with a sales rep. Thank you Orlando. More

Thank you for taking good care of us! Thank you so much for taking the time and care to help us choose the next two cars for our growing family. Orlando was very patient with us and helpe Thank you so much for taking the time and care to help us choose the next two cars for our growing family. Orlando was very patient with us and helped us get exactly what we were looking for. We really appreciate him being willing to work with us. More

Freindly saleman and pleasant buying experiance! I have purchased my last two vehicles here and both were pleasant experiences. Orlando Morales is a friendly and helpful salesman that helped me get t I have purchased my last two vehicles here and both were pleasant experiences. Orlando Morales is a friendly and helpful salesman that helped me get the vehicle I wanted with no hassle! More

Not honest They refused a deposit also told me they would hold the Truck. When I got there they had somebody in the office waiting on finance for the truck. The They refused a deposit also told me they would hold the Truck. When I got there they had somebody in the office waiting on finance for the truck. These people don't do what they say they're going to do when I spoke with the general manager he was going to investigate and call me back I never received a call I would in no way recommend this dealer More

First-time car buyer Everyone I spoke with was very courteous and nice. I was looking mostly at used cars but I was still treated with respect and as well as if I was buyi Everyone I spoke with was very courteous and nice. I was looking mostly at used cars but I was still treated with respect and as well as if I was buying a new car. Orlando was my salesperson and he did everything to make my car shopping experience great! This was my first time buying a car and I felt really comfortable, never like I was "pressured" into anything and got all my questions answered. Overall wonderful customer experience :) And I love my "new" car! More

Great experience I found my dream car here at John Lee Nissian and thanks to Frank I was able to buy it. He helped me and my family with the what's next and what to kn I found my dream car here at John Lee Nissian and thanks to Frank I was able to buy it. He helped me and my family with the what's next and what to know when buying a car. He was incredibley helpful and I recommend the dealership for anyone looking to buy a car. More

Thank You Frank My family was in need of a bigger car. We went to John Lee looking for a van. Frank did a wonderful job helping us find just what we needed. We will g My family was in need of a bigger car. We went to John Lee looking for a van. Frank did a wonderful job helping us find just what we needed. We will go back the next time we need a new car! More

Painless Car Buying Had a great customer service experience with Orlando Morales at John Lee Nissan in Panama City. He was able to answer all of my questions and get me i Had a great customer service experience with Orlando Morales at John Lee Nissan in Panama City. He was able to answer all of my questions and get me in the car I wanted without the high pressure sales we all dread when shopping for a car. Thanks Orlando! More

AMAZING Mark was amazing! Helped me pick out the best car on the lot and I drove off in a Honda Civic. Very honest and helpful! Mark was amazing! Helped me pick out the best car on the lot and I drove off in a Honda Civic. Very honest and helpful! More