John Megel Chevrolet

I am extremely frustrated with this dealership’s handling of my Chevrolet Volt. After a $6,000–$8,000 repair estimate and a $2,050 labor quote that was never adequately explained, I had to arrange outside te of my Chevrolet Volt. After a $6,000–$8,000 repair estimate and a $2,050 labor quote that was never adequately explained, I had to arrange outside technical assistance to get the car running. My Volt was towed here, and I was told the power inverter module and HPCM2 needed replacement. The dealership said the necessary parts were unavailable, so I sourced used replacement components independently. The dealership then physically installed those components. After installation, I was told their technical specialist could not complete the programming because the donor ECU’s VIN was locked. They attributed the problem to the used parts and said they were unable to proceed. I then arranged help from an outside computer specialist. With that specialist’s assistance, I completed the programming in the dealership’s parking lot, including unlocking the donor ECU, changing its stored VIN to match my vehicle, reprogramming and remapping the computer, and completing the security and immobilizer procedures. We got the car running. That outcome made me question the dealership’s explanation and labor charges. I repeatedly asked service advisor Blake Owens for a detailed breakdown of the $2,050 labor quote. The response kept coming back to “you approved it.” When I escalated my concerns to service manager Dwayne Boyd, I was told they had spent “hours and hours” on the vehicle. I still did not receive a clear accounting of the specific work performed, the time associated with it, or how the charges were calculated. I found those responses dismissive and unacceptable. I understand that diagnosis and troubleshooting take time, particularly with used electronic components. I am willing to pay for legitimate work. But being told “you approved it” does not answer reasonable questions about a bill, especially when outside assistance was ultimately needed to resolve the programming issue and get the vehicle running. The outside specialist also strongly suspects that my original components may not have needed replacement and that fault codes may not have been properly cleared during diagnosis. That is the specialist’s assessment, not a confirmed finding. I am having the removed components independently evaluated and will update this review when I have documented results. To add to the frustration, the car was filthy when I picked it up. A courtesy wash would have been appreciated. Combined with the handling of my questions, it left me feeling that customer service was not a priority. I am prepared to file a Better Business Bureau complaint. If independent testing supports that unnecessary replacements were recommended, I intend to pursue reimbursement and consider legal action for the resulting expenses. Getting this car running required outside expertise after the dealership said it could not proceed. My repeated questions about the labor charges remain unanswered. Dealership leadership should take that seriously, review the work and billing, and take responsibility for correcting any unsupported charges. Until there is meaningful accountability, I cannot recommend this service department. More

We had a great experience at John Megel Chevrolet. Stephen was our salesman. He was very prompt with sending over pictures, answering our questions, and made looking for a vehicle so easy! Definitely Stephen was our salesman. He was very prompt with sending over pictures, answering our questions, and made looking for a vehicle so easy! Definitely recommend! More

From start to finish, everyone was very personable. There was very little pressure, just guidance and advice. There was very little pressure, just guidance and advice. More

I was having a crap day and came into the dealership and was greeted and Cam jumped on looking into getting me in a car and he got me in the perfect car he was fabulous was greeted and Cam jumped on looking into getting me in a car and he got me in the perfect car he was fabulous More

Bought a 2026 Chevy Traverse RS from Cam and am very pleased with the transaction. Dealership is very professional and I look forward to doing business with them in the future. pleased with the transaction. Dealership is very professional and I look forward to doing business with them in the future. More

They were very efficient and helpful in the process, everything went smoothly with no issues. everything went smoothly with no issues. More

My experience with Cam and John Megel was the best car buying situation I could have asked for. Cam was straightforward and excellent to deal with. Would definitely recommend them to anyone! buying situation I could have asked for. Cam was straightforward and excellent to deal with. Would definitely recommend them to anyone! More

Cam Gentry did an outstanding job getting me into an amazing certified used truck. Honest, professional, hard working young man. Great job!! amazing certified used truck. Honest, professional, hard working young man. Great job!! More

I have bought several Equinoxes from John Megel Chevrolet in Dawsonville. They have an excellent sales team and service department. I especially enjoyed working with Cam Gentry on my latest purchase. in Dawsonville. They have an excellent sales team and service department. I especially enjoyed working with Cam Gentry on my latest purchase. More