I purchased a Chevy product a year ago from the Ephrata location of John Sauder Chevy. I recently had an issue with the DDM (a common issue with the '02-'07 Models), yet when I attempted to get it fixed, I was told that I would have to pay them to diagnosis it (even though I described the issue) and since it was electrical, "It might be covered, it might not, we don't know". I asked them to pull my warranty information to which the service department said that they didn't have access to it. I was sent away with the advice that since I couldn't cough up 100-300 dollars to diagnosis the problem, I should work on it myself.
After weeks of trying to fix it myself and just dealing with malfunctioning door looks and other electrical problems, I called again and was assisted by a sales rep and was reassured this issue would be covered(much appreciated). When I attempted to contact the service department, they said the same thing as before...I have to pay money, they can't go by what I say etc.
I attempted to contact someone higher up and was met with attitude. Even though they said they wanted to resolve this situation, when I asked what the resolution to this was, received no answer, I stated I wanted the service reps to go and look for the information. I was told that I would not tell the owner how to run her business.
Now I have to go to GM, the BBB and local news agencies to try and get this fixed. Poor service, crappy attitudes...don't purchase a vehicle from here. There are much better places around.