Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

John Sisson Nissan

Washington, PA

1.4
5 Lifetime Reviews Review Dealership

470 Washington Rd

Washington, PA

15301

Directions

5 Reviews of John Sisson Nissan

Sort by Write a review
February 10, 2021

"They had the very worst service, they will simply replace..."

- Charles

They had the very worst service, they will simply replace parts and charge you. They don’t even have courtesy to test drive to check whether problem is actually solved or not.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Used sales and service
April 25, 2019

"Terrible service and non-existent communication"

- afalcon

John Sisson Nissan customer service and owners loyalty is a joke!! I had my car (less than a year old) already in for repairs. They had the car for 3.5 months, with no loaner vehicle provided to me. Also, when I FINALLY pick the vehicle up, the bill says they only had 12.65 hours of labor working on the vehicle....FOR 3.5 MONTHS!!!! As a side note, they even managed to order the incorrect parts two months after having possession if the vehicle.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Robyn Dodsworth, Tom McRory, Jonny Hauge
September 13, 2018

"Awesome Service Department"

- JinWashPA

I've bought 2 cars at this dealership and have been taking cars for service regularly, specifically oil changes and regular maintenance. They are courteous, quick, very helpful. Would highly recommend!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nelson, Jana
June 26, 2018

"Very bad customer service"

- carshoper

As a current and past customer I called the sales manager to find out about early lease turn in programs for June 2018 and was never called back after leaving very detailed messages 3 different days. I contacted Cochran Nissan and leased two new cars from them. Much better customer service!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jon R Sales Manager
March 17, 2011

"Called the dealer and told salesman, Don Laporte, what I..."

- emoneys

Called the dealer and told salesman, Don Laporte, what I was looking for -he took the time to see what he had coming in on order and told me when he should expect it in. Other dealers did not do that to me - most told me no way to tell, etc.. etc.. I told him I wanted it, took a deposit over the phone. I called the day it was supposed to come in and unfortunately was told it was delayed. Was given a new date. Called the day before that day to see if it would be in - was told it was delayed again. This happened a couple of times but the whole time they were very apologetic. Receptionist got to know me because I called so often to check on if my car was in. It ended up coming in about 1.5 weeks later than expected - but it wasn't the dealers fault. Don was very apologetic. Day it came in he called to let me know as soon as the truck rolled in - he knew I was excited. He made an appointment for me to come in that day - said car would be ready. Had to wait about 1 hr to meet with salesman and finance guy (I had my own financing - but he does the paperwork)..They were busy, I guess good dealers sell cars. So waiting wasn't bad though, very nice lounge with espresso/cappuccino machine. After meeting with finance guy, sales manager introduced himself and handed me a $50 gas card - said "Don told me you had to wait longer than expected, so take this for your wait" Don offered to go through the manual with me, he explained the maintenance schedule - offered me a free 3000 mile check up and oil change - he then took me out to my car which was sparkling clean, it smelled good - he helped to set up my bluetooth on my phone, showed me all the controls, knobs, and buttons - was very knowledgable. Oh yeah - and it had a full tank of gas. Definitely would recommend this dealer - and ask for Don.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Laporte
1
1 - 5 of 5 results