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John Thornton Chevrolet

Lithia Springs, GA

4.5
3,356 Reviews
Serving you from Lithia Springs, GA since 1957, John Thornton Chevrolet has the vehicle you're looking for. Located at 1971 Thornton Rd, we're an easy drive for Sandy Springs, Atlanta, and Marietta Chevrolet drivers. In addition to our convenient location, our excellent selection of new and used cars, trucks and SUVs makes us an excellent choice if you're looking for an Atlanta, Sandy Springs or Marietta Chevrolet dealer alternative. Let our family-owned Lithia Springs Chevy dealership help get you into your next car, truck or SUV!
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1971 Thornton Rd

Lithia Springs, GA

30122

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Showing 3,356 reviews

October 20, 2021

I assume the work on my car was fine. All I needed was an oil change and regular service on a new car. I waited 2 1/2 hours for this to be done, in spite the fact that I had an appointment. A young mother wi More

by lauravsellers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Strickland
Nov 12, 2021 -

John Thornton Chevrolet responded

Laura: We apologize on the delay and appreciate your feedback and patience. Were you able to talk to Kurt our service manager? Call him anytime.. every customer is important to us. (770)941-8550

Nov 13, 2021 -

lauravsellers responded

I don’t know who Kurt is. I was told there was no service manager that day, and that perhaps that’s why it was taking so long. To me that was just an excuse. I had an appointment! My previous visit in January wasn’t much better. I was there a long time too.

October 16, 2021

Great, service was great on purchase and installation on step boards on my new Chevy Silverado More

by PAT45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! We're happy to help.

October 15, 2021

The service and the service techs. work hard to get you in even when it’s so so busy. Most people don’t take that into consideration. Sometimes you have to be patient especially if you want to ride with ea More

by TRISHDERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Oct 22, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! We appreciate your patience and understanding and are always happy to assist you with any of your vehicle needs.

October 15, 2021

They did not care about a new jack on recall did not call seven months More

by oliverhooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not remember
Nov 12, 2021 -

John Thornton Chevrolet responded

We appreciate your feedback. According to the parts department we replaced the jack for you and Mattie after you talked with Dino Hill the new car sales manager. After you explained the situation to him, we got it handled. Dino even called Mattie after the jack was paid for to make sure she was ok. Mattie was very friendly and thanked him. Mr. Hooks, you are welcome to come back and talk with Dino anytime. He got the job done in 15 minutes after you explained the situation. He said you were pleased after we got the job done. The jack was on back order as was explained multiple times.

October 15, 2021

Would have been 5 out of 5 but the advisor left to go on lunch break after he told it would be just a few more minutes to get me checked out. Went to the back and he was gone and had to be checked out by an More

by JDS4250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
October 14, 2021

Very friendly and helped me with the maintenance needed for my car. Thank you so much More

by mndcal1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

John Thornton Chevrolet responded

Thank you for allowing us to assist you!

October 13, 2021

The whole process was courteous and very easy to deal with. From the moment we walked in the door to the time we left, we felt like family already. More

by Smitty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marva Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! We are thrilled that our team was able to exceed your expectations. We hope you enjoy your new Suburban!

October 12, 2021

Took our new Equinox in for its first oil change (free courtesy of Thornton Chevrolet), also had a couple of other issues. A steering issue was checked but not addressed (I don't blame Thornton for this, More

by BEE.ELL.CEE
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback. We are always happy to assist with any of your vehicle needs.

October 12, 2021

always a pleasure having my car serviced here I really appreciate everything everyone is always so kind! More

by OLIVEOCHOA90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2021

The guys there are really friendly and knowledgeable of the products. They really made my purchase easy and timely. More

by robbie1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino Hill
Oct 26, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad we could assist you with your purchase.

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