John Thornton Chevrolet

Worst service ever. I am so disappointed in this hometown dealership. Waiting 3 hours for an oil change and tire plug is not acceptable. Disappointed hometown dealership. Waiting 3 hours for an oil change and tire plug is not acceptable. Disappointed More

Bryon helped me on numerous days to remedy the problems I was having with my new Suburban. All problems taken care of thanks to Bryon! was having with my new Suburban. All problems taken care of thanks to Bryon! More

I did most of the sales process ahead of time online and over the phone as I was an out of state buyer. I was greeted promptly and my vehicle was ready to go, followed by a quick test drive. Then it was tim over the phone as I was an out of state buyer. I was greeted promptly and my vehicle was ready to go, followed by a quick test drive. Then it was time to complete the sale. The paperwork process to buy my new vehicle was the quickest I’ve ever experienced at any dealership I’ve purchased from. More

The process of selecting the vehicle was very good. Justin, our sales person, was knowledgeable and extremely helpful. The process with the financing piece needs some attention. The bulk of the time at Justin, our sales person, was knowledgeable and extremely helpful. The process with the financing piece needs some attention. The bulk of the time at the dealership was spent sitting and waiting. I had come prepared with any and all documentation that might have been needed. When we were ready, we had to go to another building and wait another 45 mins before I was able to complete the transaction. While this took place there was a heavy rain storm that started and there were no accommodations to stay dry and make it back to the original building. Increasing the speed and efficiency of this part of the process is where John Thornton could really make a difference. After delivery of the vehicle, we had an unfortunate flat tire and a tow truck came and severely damaged the brand new wheel. I had 132 miles on my very first brand new truck. Devastated was better than I felt. You can’t simply walk into an auto parts place and pickup a brand new wheel for a brand new car. I called Justin and he answered on his day off. He said he would see what he could do. Within 30 minutes, he called me back and said that he could get a new wheel and new tire ordered for me. He coordinated this with Chad in the parts department. Chad got the wheel and tire and then had the service department mount the tire and had it ready for me to pickup the day it arrived in the parts department. The wheel was picked up and when I got home with it, I installed it on the truck and was back to driving. I personally want to recognize Justin Scott in sales, Chad in parts, and the person in the service department that mounted and balanced the tire. While this is merely a review of my sales experience, the people involved in my experience after the sale must be recognized for providing AN EXCELLENT CUSTOMER SERVICE EXPERIENCE. I would like to be contacted by the general manager of this dealership so that I can have confirmation that the previously mentioned individuals have received some type of recognition and appreciation for their service to me. Thanks again to Justinand Chad and the unknown person in service. Again, I do expect a call from the GM. I do not expect a call from any other management person. Only the GM More

my 2018 Silverado was scratched during a service call, service manager accused me lieing, then offered to replace the damaged part , poor service , insulated me along with my wife service manager accused me lieing, then offered to replace the damaged part , poor service , insulated me along with my wife More

bought car very helpfull people,qnd thank God,all were wearing maks !Derek was extremely helpful along with Jasmine.Financing was smooth and relaxing.Nothing bad very helpfull people,qnd thank God,all were wearing maks !Derek was extremely helpful along with Jasmine.Financing was smooth and relaxing.Nothing bad to say at all,I will get another vehicule from them More

They keep my 2013 Avalanche running great!!! I know what to expect, there are no hidden fees, and they do what I ask of them. to expect, there are no hidden fees, and they do what I ask of them. More

Derek was very professional and very patient with helping purchase my malibu. I didn't have to worry about staying there all day. Got me and my dad in and out. Very friendly purchase my malibu. I didn't have to worry about staying there all day. Got me and my dad in and out. Very friendly More

Appreciate the follow up and selection It's hard to know where to start in a COVID environment. I really appreciated the kindness and respect given by all employees at the dealership. The It's hard to know where to start in a COVID environment. I really appreciated the kindness and respect given by all employees at the dealership. They answered my questions, assured me when I was uncertain, and most importantly provided follow up when I asked for it. More

As usual they did a great job, and although it took a much longer time for the service to be done, I understand. Hate Covid much longer time for the service to be done, I understand. Hate Covid More