John Thornton Chevrolet

service appointment I was there 2 hours for my appointment, this is makes me think about going elsewhere when it comes time for the next service. Not very happy I was there 2 hours for my appointment, this is makes me think about going elsewhere when it comes time for the next service. Not very happy More

Nice people but not well organized Nothing is more irritating then having a check in hand and you cant get a response back so you can buy the vehicle you searched for, even when paying Nothing is more irritating then having a check in hand and you cant get a response back so you can buy the vehicle you searched for, even when paying Full Price. This dealership wouldn't negotiate off a single dollar, including the $699 document fee/doc fee that is basically nothing short of a non-benefit to the customer, and only pads the bottom line for the dealership. Paying full price does not preclude the salesmen from ignoring your calls, so I ended up just calling in to ask if someone else was available to take my check, since I had taken off 2 days to consummate and complete this really simple transaction. Bernie Gonzalez was kind enough to take over and get everything underway, thankfully. As soon as i received confirmation from the manager that I could finally come in that's when the salesman texted back and said he would meet me there so he wouldn't lose his commission. I am still waiting for the missing paperwork on the upgrades and warranties included with my purchase, but who knows when/if these will be found and mailed to me. I think the real issue is the low commissions the salesman are paid, because there isn't enough incentive for customer service if your commission on a $38,000 truck is $175! These salesman are barely paid a living wage it seems. More

Second rating for same problem. I gave 80% by mistake for my first rating when I meant to give 100%. Both visits meant to be 5 stars. Each time, my service rep was top notch my first rating when I meant to give 100%. Both visits meant to be 5 stars. Each time, my service rep was top notch More

Great customer service was provided to my daughter when she brought her car in to be serviced. They clearly explained the service that was needed in the future based on the miles on the car. she brought her car in to be serviced. They clearly explained the service that was needed in the future based on the miles on the car. More

I always receive good service here. They are always welcoming and I receive service with a smile. Very knowledgeable and the prices are reasonable. Great place to bring your car welcoming and I receive service with a smile. Very knowledgeable and the prices are reasonable. Great place to bring your car More

Great customer service and they got my truck fixed quickly. Also was friendly and explained what was getting done to my truck. My truck is working great now quickly. Also was friendly and explained what was getting done to my truck. My truck is working great now More

Very Dependable We have used Thornton Chevrolet for many years. We have and will continue to depend on them. From the person sitting up the appointment, to Reginal We have used Thornton Chevrolet for many years. We have and will continue to depend on them. From the person sitting up the appointment, to Reginal W, who helped us, and the carrier's bringing us home and picking up back up due to my husband being disabled. Our thanks to them for a great job well done. Thanks Rice Family More

I only want my car services here because they are quick, friendly, and accurate!!! Great Job and it’s always a pleasure to see Steve!!! friendly, and accurate!!! Great Job and it’s always a pleasure to see Steve!!! More

Service Went in for service oil change and transmission service was in and out in hour and half Thornton is the only place I will take my truck Went in for service oil change and transmission service was in and out in hour and half Thornton is the only place I will take my truck More

I appreciate the quick service conducted by the Services Department. It was done in a timely manner. I was advised of another issue that I wasn’t aware of with my vehicle that I was able to take care of mys Department. It was done in a timely manner. I was advised of another issue that I wasn’t aware of with my vehicle that I was able to take care of myself. More