John Thornton Chevrolet

Disappointed for the first time I have been coming to this service center since I purchased my vehicle there a few years back, and I have always been pleased. But, this time around I have been coming to this service center since I purchased my vehicle there a few years back, and I have always been pleased. But, this time around on 12/18/19, I was very annoyed by the fact that when I made the appointment, I clearly asked what the charge would be for the diagnostic check, and stated that I wanted them to fix my a/c compressor and do an oil change. Well, the person, I spoke with told me that it was a diagnostic fee of $110 to see why my engine light was on and of course the charge for the oil change and they would see if the compressor was covered by the extended warranty, which I already knew it was. Again, they were aware that I wanted my compressor fixed in addition seeing why my engine light was on. I wasn't sure if the faulty compressor was indeed the cause of the engine light being on. When I arrive, I am told that there was a charge of $110 per issue, meaning $110 for the engine light diagnostic an $110 off the rip for my compressor, even though the last time I was there, they new about the compressor but said they didn't have the manpower that day to fix it. $110 per issue off the rip? Plus, the compressor should have been covered under my extended warranty which has a deductible. So, why would I pay that extra $110. That's excessive! I have never been told $110 per issue before. What if my car had multiple issues? I thought that was the whole purpose of the one diagnostic charge--to let you know everything that came up as a problem with your car. I could take my car somewhere else for a FREE estimate. Moreover, if this is the policy, it should have been thoroughly explained when I scheduled the visit so the customer knows what to expect money wise. When I said that was not told to me at the time I scheduled the appointment, I believe the rep should have made a concession or talked to a manager instead of being dismissive and seemingly annoyed. I have been loyal to John Thornton Chevrolet because of the quality of service in the past, including recommending them to my friends. Now, I am definitely looking elsewhere. More

The best Thornton Chevrolet always treats everyone great, while sitting in the waiting room I noticed how good they were to all the customers waiting, keeping Thornton Chevrolet always treats everyone great, while sitting in the waiting room I noticed how good they were to all the customers waiting, keeping them updated on the process More

Top Notch Experience! Some people like buying a new car and some people don't. Thanks to Marva and the staff at John Thornton it made it a smooth, easy process for me. They Some people like buying a new car and some people don't. Thanks to Marva and the staff at John Thornton it made it a smooth, easy process for me. They worked with me to get the price that I needed on the car that I wanted, and I couldn't be happier. If you are looking for a new car and you want a good experience as you find the right vehicle, drive over to John Thornton and find out how a dealership should treat its customers! More

GREAT SERVICE AT THORNTON CHEVROLET We only buy our cars at THORNTON CHEVROLET because we know the Dealership is the Best!!! Trey Dettmering, Manager, is trustworthy, professional, and y We only buy our cars at THORNTON CHEVROLET because we know the Dealership is the Best!!! Trey Dettmering, Manager, is trustworthy, professional, and you can trust his Dealership to help you buy a car that will suit your needs. The SERVICE DEPARTMENT, is so professional, knowledgeable, and committed to help with any service needed. JAROD POWELL, is our service representative, and he is so helpful, knowledgeable, and has expertise in his field. That is why we recommend THORNTON CHEVROLET in Lithia Springs, GA.!!! Thank you More

Excellent service, Friendly and professional staff Friendly and professional staff. Vehicle was taken in for service at schedule time and return to me the time that I was told it would be. Friendly and professional staff. Vehicle was taken in for service at schedule time and return to me the time that I was told it would be. More

Great sales team , financial guy was awesome, they really take care of you treat you good. This is the 3rd truck I've bought from them , financial guy was awesome, they really take care of you treat you good. This is the 3rd truck I've bought from them More

Friendly Your staff Donald has helped us pick our car. We test drive 2/3 cars in the lot and he was patient and helped us all the way. Your staff Donald has helped us pick our car. We test drive 2/3 cars in the lot and he was patient and helped us all the way. More

Great salesman The sales was great and did a great job on sealing the deal. I would be glad to refer other friends to you. Thank you Jacob's The sales was great and did a great job on sealing the deal. I would be glad to refer other friends to you. Thank you Jacob's More

Amazing Bill Adkison and the rest of the team were AMAZING to work with. They helped me get my dream truck at a dream price. Saved me over $17,000 on the stic Bill Adkison and the rest of the team were AMAZING to work with. They helped me get my dream truck at a dream price. Saved me over $17,000 on the sticker price. Will be a customer for life. Thanks John THORNTON Chevrolet. More