Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

John Thornton Chevrolet

Lithia Springs, GA

Overview
Employees
Reviews
Vehicles
4.6
3,436 Reviews
Serving you from Lithia Springs, GA since 1957, John Thornton Chevrolet has the vehicle you're looking for. Located at 1971 Thornton Rd, we're an easy drive for Sandy Springs, Atlanta, and Marietta Chevrolet drivers. In addition to our convenient location, our excellent selection of new and used cars, trucks and SUVs makes us an excellent choice if you're looking for an Atlanta, Sandy Springs or Marietta Chevrolet dealer alternative. Let our family-owned Lithia Springs Chevy dealership help get you into your next car, truck or SUV!
Contact Dealership
View Awards

1971 Thornton Rd

Lithia Springs, GA

30122

Directions

By Type

Showing 3,436 reviews

July 19, 2025

It was great experience for customers service was great and will telling my friends and family! More

by IBWSINC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Springer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Hinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 17, 2025

My visit to John Thornton Chevrolet was for an airbag recall on my 2007 Chevy pickup truck. I was greeted warmly and promptly, earning 5 stars. However, my visit wasn't for warm greetings and hot coffee, More

by BRONX1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 17, 2025

Service department was professional and spot on in and out with excellent work very quickly More

by RON_COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 15, 2025

When you hear about those dealerships that really make you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service More

by MRSNICOLEOROZCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derek Strickland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Hedmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Rossi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

John Thornton Chevrolet responded

We apologize you feel this way and this information had me investigate this purchase start to finish. 1. You purchased the car and the inspection was complete as part of our used vehicle inspection and for Certification. It does seem the tech did miss a wheel issue that could have been corrected before but people can make mistakes when servicing so many components on vehicles and we did agree to fix the issue. 2. We the dealer has no control what goes on a third parties site but it will report once any work is done anywhere on a vehicle. 3. Any time you take a recently purchased vehicle to another dealer their service drive will attempt to sell a customer anything especially when they feel someone else will pay the bill and not the customer sitting in front of them. 4. John Thornton will repair any issue without argument and on a pre-owned vehicle just recently purchased and we will repair wheels if the wheel is not damaged beyond repair. This repair does not require replacement and is being repaired to correct the vibration. 5. The AC stopped working is something that can happen at any time and i believe without hesitation we agreed to repair the AC at no cost as vehicles are machines with alot of components and moving parts and will break from time to time but John Thornton will always stand by what we sell for our valued customers. 6.If you have bought "20" cars you know that a Business manager's job is to help provide financing and "OFFER" extended warranties, gap insurance and tire and wheel protection that most customers opt to take to protect their second largest investment and your Business Manager offered these to you and you declined so we feel she did her job by offering and informing you what your payment would be with and without the insurances. 7. We are sorry you feel that way about a dealer that has been here since 1957 serving our community and always taking care of our guests to the best of our ability. We will complete the wheel repair and you can pick up the vehicle as soon as it is finished.

Jul 16, 2025 -

MRSNICOLEOROZCO responded

1. You agreed to replafe all 4 wheels with 4 new wheels per Tyler who told me 2x they would all be new and replaced not 2 refurbished ones. I told the other dealership I was having the wheels tested for you all to repair so they weren't trying to sell me anything. 2. Carfax showed you aligned the car before I was at the dealership and at the time I was buying it the car had not been aligned meaning you all marked that it had before it ever had the alignment. 6. I think you are confused on what offering means. Offering means you laid it out on the table options to purchase extended warranties and services. This WAS NOT DONE. I sat down she said congrats on the car and your payment is X dollars and looks at me. Never once mentioning that she added over $125 dollars of crap to my loan. I had to ask her why it was so high! I told her I didnt want it and she then told me it was another price and I had to keep asking her why it was so high! That's called trying to be deceitful and get extra money by adding every service to my payment without telling me! Had I been a new car buyer....I would have never known that my payment was too high and signed and been ripped off. Thats unethical! Every other dealership has printed out the columns of services and how much the payment would be with each service and ASKED me if I want one not automatically add everything in and not even tell me!

Jul 16, 2025 -

John Thornton Chevrolet responded

We apologize you feel this way and we can continue to disagree but at the end of the day the Business Manager is 1 month on the job and i can say for certain there was no mis representation but maybe a rookie presentation as she continues to grow in the position. We will repair the wheels and we will not replace on a used vehicle and we will bring the car back to factory spec and you can take it back.

Jul 16, 2025 -

MRSNICOLEOROZCO responded

I am glad you were in the office to see and hear that there was no misrepresentation with your rookie representative. I am also glad you don't stand by your sales person and sales managers word to their customers on what they said they would do. Telling me to not trust another dealership when clearly your service team just checked the boxes on the certification and then I was lied to about the repairs being done...I would trust South Towne over yall any day of the week. I will GLADLY pick up my car in hopes I can actually enjoy it without something else going wrong with my CERTIFIED PREOWNED CAR!

July 14, 2025

Very nice employees. Not just my salesman All seemed ready to help in any way More

by KAYLENES70
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Johnston. Others I can’t name
Report | Print
July 12, 2025

The experience was great and fast! I would definitely recommend them and do it again. More

by STEPHENSCLAYTON4012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Shaver
Report | Print
July 10, 2025

Been working with John Thornton Chevrolet for about 40 years. Would not even consider another Chevrolet dealership. Sales, Service, Parts, and Body Shop all treat you like friends. When I went in this More

by stevefarriscpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 07, 2025

Everyone is very kind and the people who helped me did their job very well More

by ISABEL4FERNANDEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adriana Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delfino
Report | Print
July 06, 2025

My wife and I have been vigorously searching for a car for three weeks. The head gasket blew on our main vehicle. Renting a car for such a thing is frustrating. After many locations, salesman and all the More

by StinkerButt
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Johnston
Report | Print
July 06, 2025

Great dealership staff is friendly and helpful. Highly recommended visiting when looking for a vehicle. More

by HCFIREFIGHTER77
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Yebra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
2
3
4
...
344