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Adriana Rivera
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43 Reviews
Languages Spoken
Spanish
43 Reviews
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43 Reviews of Adriana Rivera
April 06, 2024
My vehicle was taking in for squealing brakes. The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should be reimbursed for this expense considering that they couldn’t fix it and it was a none issue. I’ve called and spoke with the Director Bernie Gonzalez about this issue and he was no help and stated that they wouldn’t pay for this, he also stated he would call me back after he got more information. No call back and I’ve also called and left messages with no callback. This is not good customer service and the experience has made Mr loose confidence in the GMC customer service. I should be held responsible for brakes that was sold to me as being good and operable condition. Please reach out to me issue so we can get this resolved. More
by JJRENOSOLUTION
Verified CustomerOther Employees Tagged: Bernie Gonzalez
Helpful 
February 29, 2024
Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More
by Bigcat1
Other Employees Tagged: Bernie Gonzalez, Ernesto Estepan
February 23, 2024
Adrianna - 10/10! She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was the smoothest I’d ever had! The dealership is clean and inviting, everyone was helpful and kind! I would absolutely recommend! More
by OFFICIALLYFREDA
Other Employees Tagged: Derek Yebra
February 07, 2024
Everything about this dealership is spectacular. From start to finish, everybody took great care of me. From start to finish, everybody took great care of me. More
by MSTANLEY0
January 24, 2024
Very professional and efficient knowledgeable re all the cars I had. Choice of in my price range would definitely recommend cars I had. Choice of in my price range would definitely recommend More
by PSTEINHOFF7775
Other Employees Tagged: Fred Gamble, Clyde Springer
January 23, 2024
They gave me an amazing experience every one I dealt with was very professional it was an overall great experience I was able to get exactly what I was looking for great job guys was very professional it was an overall great experience I was able to get exactly what I was looking for great job guys More
by TIERICAPLEDGER123
Other Employees Tagged: Derek Yebra, Clyde Springer
January 06, 2024
THEY ARE A WONDERFUL STAFF I LOVED IT WHEN I DROVE INTO THE DEALERSHIP AND THEY GREETED ME HAPPILY AT THE DOOR!! THE DEALERSHIP AND THEY GREETED ME HAPPILY AT THE DOOR!! More
by SUSANMORROW958
Other Employees Tagged: Derek Strickland
December 06, 2023
Awesome they did a great job and was very timely and very nice they did wonderful nice they did wonderful More
by LASONYASIMMONS14
Other Employees Tagged: Billy Adkison, Maurice Myrick, Fred Gamble, Derek Yebra, Anthony Gray, Brian Cosgrove, Brad Hunt, Grant Hinton, Molly King
November 29, 2023
Service is fine. A few issues with the customer service at the service department with one person but thats about it. I've been coming here since 2015 with both of my A few issues with the customer service at the service department with one person but thats about it. I've been coming here since 2015 with both of my chevys. The one problem i have is it just takes to long to schedule an appointment. 2 weeks to schedule an oil change is ridiculous. Byron has always been great when i come for an oil change Need more techs or at least more doing the smaller things like an oil change. But this is how you lose customers, you can go down the street for the same service in 30 mins. Small issue. I have multiple cars so I can always wait for the appointment but others may not be able to. But, overall, love the dealership. Just hire more techs More
by TRAVISDLYONS6
Other Employees Tagged: Bryon Steinke, Molly King
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