John Thornton Chevrolet

I purchased a used Trailblazer in October and less than 5 days later the brakes failed while I was driving home on 20, going 70mph. I had to use the emergency brake to stop on the side of the road. The mecha days later the brakes failed while I was driving home on 20, going 70mph. I had to use the emergency brake to stop on the side of the road. The mechanic it was towed to said the brake line was completely rusted out and needed to be replaced. The manager at JT Chevrolet told me I bought the car 'as is' and they had no obligation to repair it. They called me back a little while later saying if I could get it towed there, they'd fix it as a gesture of goodwill. Fine, the brakes are still very soft, but I'm at least able to stop. Last month while changing the battery, I found that instead of a metal super connector, there was a literal piece of lamp cord that had been stripped on both ends. Additionally, I had to replace two tires due to slow leaks, the washer fluid reservoir is completely cracked, the belt was cracked and worn, and I had to replace the headlights. There is a oil pressure error on it now and it leaks slowly. I've probably spent more on it than its worth at this point. I would never recommend buying a used vehicle here. They clearly just washed it and threw it on the lot without opening the hood or checking under it, at all. These are things that even a Jiffy Lube would notice but apparently their service department cannot. If I could go back to October, I'd buy somewhere else. I just don't feel safe in the vehicle, but also don't feel comfortable selling it to someone else, because unlike John Thornton Chevrolet, I have principles. More

It was a great experience with Grant and Jacob at John Thornton Chevrolet! They really took care of me and gave me exceptional pricing and service. Highly recommended! Thornton Chevrolet! They really took care of me and gave me exceptional pricing and service. Highly recommended! More

Jackson was great he listen to what I wanted he answered all my questions even when I had concerns about certain things, pretaining to the SUV I was looking at purchasing. He was very knowledgeable of the all my questions even when I had concerns about certain things, pretaining to the SUV I was looking at purchasing. He was very knowledgeable of the things that I was asking about the SUV and he made me feel better about my decision to purchase the car. He was very professional. After I purchased my vehicle, I had a couple of questions I needed to ask him and he instantly responded back so if you looking for someone to work with you on purchasing your First car or ready to purchase another car Jackson is a great car salesman I would definitely recommend him for all your car needs. More

John Thornton Chevrolet staff provided excellent customer service. Marva, Derek, and Kevin assisted to make sure I received the vehicle that best to fit my needs and desires. service. Marva, Derek, and Kevin assisted to make sure I received the vehicle that best to fit my needs and desires. More

Great people great service and everyone was professional kept me informed about my truck 5 rating kept me informed about my truck 5 rating More

I was not satisfied because bought the car two days later the light came on for the tires had to replace.. then the following week the light came on for the engine. The vehicle is parked in my yard right now the light came on for the tires had to replace.. then the following week the light came on for the engine. The vehicle is parked in my yard right now.. More

Ernesto was a no nonsense salesperson who listened to my concerns and was very customer oriented. I’d recommend him to anyone in the market for a new or used vehicle. 10 out of 10!!! concerns and was very customer oriented. I’d recommend him to anyone in the market for a new or used vehicle. 10 out of 10!!! More

Excellent service provided by the service team. They were very responsive and energetic when working with us. Very much appreciated They were very responsive and energetic when working with us. Very much appreciated More

I purchased my vehicle online and had it delivered to my home in TN. The process was so easy and fast! Just received my plate and title in the mail this week. Thanks so much for the great customer experi home in TN. The process was so easy and fast! Just received my plate and title in the mail this week. Thanks so much for the great customer experience. I'm in love with my new Blazer :) More

Grant & Jacob were pleasant, knowledgeable and patient as they walked me through my options and best routes for my lease. they walked me through my options and best routes for my lease. More