John Thornton Chevrolet

My experience was not the best the first day I visited the lot. I was not treated as a great customer, I left feeling like this was the wrong lot. However when I returned the next day with my mother and S the lot. I was not treated as a great customer, I left feeling like this was the wrong lot. However when I returned the next day with my mother and Sister who know someone in the company I was treated very well and walked away with a new car More

Russ did an outstanding job finding what I needed, thank you , shouldn’t have a minimum on a survey, no will fill them out you , shouldn’t have a minimum on a survey, no will fill them out More

I was a little disappointed. Normally this would be a 5 Star rating. The purpose of my visit was due to a blown front right blinker. The bulb was blown and needed to be replac Normally this would be a 5 Star rating. The purpose of my visit was due to a blown front right blinker. The bulb was blown and needed to be replaced. I called and spoke with an adviser. I told him about the message that I was receiving on my dashboard. He stated and confirmed that it was a blown bulb and assisted me to make an appointment. I arrived for my appointment on time. When I was greeted, I advised the sales/customer service representative the purpose of my visit. They had me to do a series of things with my lights. (Turn them on blinkers etc). My car was then taking to the back. I waited for almost 2 hours. The representative came and said Mr. Cox your front light bulb is blown. I was like I knew that and confirmed that with you. He then asked me did I want them to fix it? I was very disappointed because I just sat for two hours for them to determine that. When that was already determined before they took my car to the garage. I replied yes and confirmed again that I wanted them to repair it. It took them 20 minutes or less to fix it and I was on my way. I was a little annoyed on how everything went down. They could have advised me that it was going to take a long time. (Set an expectation for a minor repair) and then to come back and tell me that it was my light bulb. 4 stars for this visit. Normally this is a 5-star experience. More

Went in knew exactly what I wanted and my salesman delivered! A little pushy but we got the job done! delivered! A little pushy but we got the job done! More

The parts department is good but the mechanics need some help. My suburban was there for two weeks and they couldn’t find the problem with it. On my way home. It started giving me engine trouble again so I help. My suburban was there for two weeks and they couldn’t find the problem with it. On my way home. It started giving me engine trouble again so I took it to. Capital Cadillac they had it for four days and figured it was a cable problem where when the engine was put in at John Thorton, the spark cables weren’t secured, and one of the plug cables came off. More

great service, nice waiting room, great service, great service, great service, good good good good service, great service, good good good good More

Miss Riviera was great great experience with her very knowledgeable knew what she was doing knew how to sell me knowledgeable knew what she was doing knew how to sell me More

This was a terrible experience for me trading in my vehicle. I would not recommended anyone to go to this particular dealer at all. vehicle. I would not recommended anyone to go to this particular dealer at all. More

My serviceman was very wonderful and it did not take that long for them to service my car And I was very comfortable while waited long for them to service my car And I was very comfortable while waited More

Thank you Mr Yates for your professionalism and patience. I will continue to rely on your experience. I will continue to rely on your experience. More